I purchased an XL, even though my regular size is L and it was still WAY too small. It fits like a small. They want me to pay $19 to return or exchange it. I will not do business with them again.
I will never order from this company again. I ordered two different sweaters and while one was delivered, the other order “couldn’t be delivered.” Upon contacting customer service, I was told I needed to follow up with the delivery service carrier myself and figure the situation out. I asked for a refund or my order to be sent again and was told no, that I needed to work it out with the delivery service. Unbelievable. My order was a Christmas gift for a friend and so I had to find something else and was out the money that I spent. Absolutely ridiculous and horrible to do a customer. It is not the responsibility of the customer to track down a package.
Though the sweater arrived after Christmas, I was pleased with the quality and texture of it. I can't wait for Christmas to roll around again!
Quality is ok, came later than they said so I missed it for Christmas.
Sweater is precious and seems like great quality. I was disappointed at how long it took to arrive (after Christmas), but I look forward to wearing it next holiday season!