Our policy lasts 30 days. So please process the return within policy lasts, and allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on Tops, Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased had out of stock, we will contact the offer you the choice to either refund or wait until in stock by E-mail.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Strikket topp
- 100 % bomullsgarn
- Uforet
- Vanlig passform
- Kan vaskes i maskin
Stoff og pleie
- Delikat maskin Vask på 30 grader (86℉) med lignende farger.
- Strykes på vrangen på lav temperatur.
- Oppbevares flatt.
- Ikke tørk i tørketrommel.
- Ikke blek.
Loved the colours, shape and sizing. Washed well and was as anticipated.
Dear,
Thank you for your support and affirmation
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
Nice and soft. Received items right away.
Sizing (US standards) - if you like your sweaters to hug then buy your size. If you like them a little loose then size up.
Sweaters hit right around hip with the exception of the longer style which I find too long
Overall, good fun find and super affordable. Worth a try
I got compliments all night wearing this cardigan.
I love the brand and the style of these shirts. I got a lot of compliments when I wore it.
Wore this item for my birthday and it was a nice fit. Received a lot of compliments.
I wore this shirt recently. Got yelled at by a bicyclist - "Dope shirt!" Fun to wear.
Don't hesitate,..get this shirt the color is vibrant material is great 👌 its true to the size, my guy loves it , it fits him nicely , am amazed at the quality 😍
Dear,
Thank you for your support and affirmation
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
Awesome looking shirt 🔥
Dear,
Thank you for your support and affirmation
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
A favorite all the way around; the heard; the simple colors
Dear,
Thank you for your support and affirmation
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
This sweater is great for cooler temperatures; zip up, hoodie
Dear,
Thank you for your support and affirmation
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
Bought it as a gift for my lady. The size fits but the shape is too loose. Should be more slim fit !
Hi!
Thank you for sharing your feedback with us. We're sorry to hear that the size of our product did not meet your expectations. We understand how frustrating this can be and we apologize for any inconvenience caused. We recommend checking our size chart before making a purchase, as sizes may vary depending on the item. If you prefer a looser fit, we suggest going for a larger size. Our size chart can be found on the item page.
We understand your frustration with the return process and want to assure you that we do have a 30-day return policy in place. You can find more information on our return policy here: https://www.oxknit.com/pages/return-exchange.
We strive to provide our customers with the best shopping experience possible and we hope to have the opportunity to make things right for you in the future.
Have a blessed day!