Protezione dell'acquirente

Protezione dell'acquirente


Prezzo regolare$2.00
/
Spedizione calcolata al checkout.
Title

  • La data di consegna è di 6-15 giorni

La nostra politica dura 30 giorni. Pertanto, si prega di effettuare il reso entro la durata della politica e di concedere 1-2 settimane dal momento in cui spedisci il reso affinché venga elaborato.

Riceverai un'email una volta che la tua richiesta di reso è stata elaborata con successo.
Una volta che l'articolo reso è stato ricevuto e rispetta la nostra politica di reso, emetteremo un rimborso tramite il metodo di pagamento utilizzato al momento dell'acquisto.

Avviso:
Per motivi igienici, a meno che gli articoli non presentino difetti visibili, non possiamo offrire rimborsi su biancheria intima, slip.

Situazioni in cui rimborsiamo
Problema del prodotto
Se il prodotto non corrisponde a ciò che desideri o presenta un problema di qualità, effettueremo un rimborso entro 3 giorni lavorativi.

Esaurito
Se il prodotto che hai acquistato risulta esaurito, ti contatteremo per offrirti la scelta tra un rimborso o attendere che sia di nuovo disponibile tramite e-mail.

Problemi con PayPal
Se il nome e l'indirizzo del tuo account PayPal non corrispondono a quelli dell'ordine, invieremo un'email per la verifica. Se non riceviamo risposta entro 3 giorni lavorativi, rimborseremo automaticamente l'ordine.

Situazioni in cui non copriamo le spese di spedizione:
1. Scegliere la taglia sbagliata, lo stile sbagliato;
2. Non voler/non piacere;
3. Nulla di sbagliato con il prodotto, solo desiderio di restituirlo.
Per qualsiasi altra domanda, contattare: support@oxknit.com.

Processo di reso:
Si prega di includere le seguenti informazioni nel pacco di reso:
① Numero dell'ordine e SKU del prodotto degli articoli che restituisci.
(Solo resi tramite ufficio postale locale. (potresti incorrere in tasse di importazione e la consegna potrebbe essere ritardata se scegli corrieri espressi come DHL, UPS, TNT e FEDEX))
② Etichetta di spedizione (all'esterno del pacco).
③ Numero di tracciamento.
④ Motivi del reso.
Si prega di inviare un'email e dimostrare il problema dell'articolo (foto del problema di qualità dell'articolo, taglia sbagliata, ecc.), rimborseremo dopo aver ricevuto e ispezionato il pacco.



Se il reso è causato dal consumatore, il consumatore deve essere responsabile delle spese di spedizione. La tariffa specifica dovrebbe basarsi sulla compagnia di spedizione scelta.
Se a causa dei nostri motivi, i beni ricevuti sono danneggiati o non corretti, il consumatore non è tenuto a sostenere le spese di spedizione per questo motivo.
Grazie per aver fatto shopping con OXKNIT!

Questo sito è protetto da hCaptcha e applica le Norme sulla privacy e i Termini di servizio di hCaptcha.

Garanzia di pagamento al 100% e protezione del tuo ordine da danni, smarrimenti o furti.

Customer Reviews

Based on 158 reviews
41%
(64)
6%
(9)
3%
(5)
8%
(13)
42%
(67)
U
Unhappy customer (Hercules, US)
Frustrated

I purchased about $300 worth of clothing and purchased the shipping insurance.It took six weeks to be delivered. The morning that it was delivered, I came back to my house about an hour later and the package was gone along with other packages that were at my front door. I tried to file a police report, but because the value was less than $500 the police department was not willing to take a report. I reached out to the seller multiple times they refused to assist me. They refused to give me any sort of help. They just kept reiterating that it was delivered. I said I understand that, but it was stolen and I paid for our shipping insurance. They then ghosted me and have now wasted 10 days to not respond which has now put the order past 30 days. I reached out to my bank to dispute the charge and they’re claiming that because the seller says it was delivered. They’re not going to reimburse me. I have reached out on Facebook like they requested. I have reached out on Instagram like they have requested and they have blocked me on Instagram and have read my email on Facebook over a week ago and still have yet to reply. I ordered a shirt from Amazon from them, which I love so I really wish I would’ve gotten the items that I paid for. Instead, their customer service leaves a lot to be desired. What’s the point of shipping insurance that claims that it covers lost stolen or missing packages when they won’t honor that. I’ve done everything that they have asked me to do to ensure that I can get the package re-shipped or refund refunded. After all of the back-and-forth I would prefer refunded because this is horrible customer service but if that wasn’t an option, they can just re-ship it but they refuse to.

Hi,

Thank you for taking the time to share your experience with us. We apologize for the frustration and inconvenience caused by the delay in delivery and the unfortunate incident with your package being stolen.

We take the issue of lost or stolen packages very seriously and we do offer Buyer Protection for such situations. However, after checking our records, we could not find an order matching the information provided in your review.

In order for us to further assist you, could you please provide us with your order number and any other relevant details so we can look into this matter for you? We want to make sure you receive the items you paid for or are properly reimbursed.

Again, we apologize for any inconvenience and we are here to help. Please feel free to reach out to us with any additional information and we will do our best to resolve this issue as soon as possible.

Best regards,
OXknit Customer Service Team

C
Charla Stone (Springfield, US)
Think twice before buying anything

I ordered a dress 2 months ago. It never arrived. When I contacted you a few days ago, I was told it was never sent. And that it was out of stock, and would not be restocked. Why don’t you tell customers when you can’t fulfill an order?! How long is it going to take to refund my money?!

Hi,

We apologize for any inconvenience caused by your recent experience with our Buyer Protection. We understand your frustration with not receiving your dress and being informed it was out of stock after two months. For out of production items, there may be situations where the demand exceeds our expected inventory, resulting in some orders being back-ordered. We apologize for not notifying you of this earlier. We are working to process your refund as soon as possible.

Thank you for bringing this to our attention and we hope to have the opportunity to serve you better in the future.

Have a great day! 

A
Amanda Martin (Pittsburgh, US)

It was too big and I never got a response from the company about returning it. Boo!

Hi,

We're sorry to hear that the product was too big for you. We checked the email record and we indeed replied to your email before. We apologize for any inconvenience this may have caused and we would be happy to assist you with the return process. Please reach out to us again and we'll make sure to take care of everything for you.

Thank you for your feedback and we hope to have the opportunity to make things right for you.

Have a great day!

M
Marla Gellvear (Regina, CA)
Strawberry sweater

Love the light weight. So cute!

Dear,

Thank you for your support and affirmation

We will continue to update retro trendy products, we really appreciate it if you continue to follow us

Have a blessed day!

E
Eladio Sitoe (Lisbon, PT)
No complains

I have a good experience with this brand and its team, I got the orders within the delivery dates, some times, unintentionally I ordered wrong sizes, but as soon as I asked the replacement, it has been made.

No complains, just want to address my deepest gratitue.

Regards

Dear,

Thank you for your support and affirmation

We will continue to update retro trendy products, we really appreciate it if you continue to follow us

Have a blessed day!

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