I received this sweater and was shocked at how different it looks in pictures and in person. I always wear medium in most clothing, this medium was too small and the quality of the fabric was not great. Looks cheap and see through. I would have returned these had the return policy been better. In order to return an item, you have to pay for the shipping to China (which was more than my total order) and then they refund you the cost of your items minus the shipping that was used to ship to you. I would not recommend ordering from here—quality is bad and return policy is horrible.
Hi,
Thank you for sharing your experience with us. We want to apologize for the disappointment and inconvenience you've experienced with your purchase.
We have shown the size chart on the item page, if the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address support@oxknit.com. And we will responsible for the item if there is over 3cm/1.2 inch of size inaccuracy.
We understand how frustrating it can be to receive a product that does not meet your expectations. For this situation, you can communicate with our customer service team. We will provide you with a satisfactory solution.
Thank you for bringing this to our attention. We truly value your feedback and we will use it to improve our products and services in the future. Have a blessed day!
Best regard,
Oxknit Customer Service Team
This is a high quality sweater, and I got so many compliments when I wore it! The colors are beautiful and it fits perfectly and true to size. I couldn't be happier with this sweater!