Nuestra política dura 30 días. Por favor, procese la devolución dentro de los 30 días desde la entrega, y permita de 1 a 2 semanas desde el momento en que envíe su devolución para que sea procesada.
Recibirá un correo electrónico una vez que su solicitud de devolución haya sido procesada con éxito.
Una vez que hayamos recibido su artículo devuelto, y cumpla con nuestra política de devoluciones, le emitiremos un reembolso a través del método de pago utilizado en el momento de la compra.
Nota:
Por razones de higiene, a menos que los artículos estén visiblemente defectuosos, no aceptamos devoluciones para cambio o reembolso de lencería, ropa interior, ropa de dormir, trajes de baño y bragas.
Situaciones que reembolsamos
Problema del producto
Si el producto no coincide con lo que desea o el producto tiene un problema de calidad, procesaremos un reembolso dentro de 3 días hábiles.
Agotado
Si el producto que compraste está agotado, nos pondremos en contacto contigo por correo electrónico para ofrecerte la opción de obtener un reembolso o esperar a que se reponga.
Problemas con PayPal
Si el nombre y la dirección de tu cuenta de PayPal no coinciden con los de tu pedido, enviaremos un correo electrónico para verificación. Si no hay respuesta dentro de 3 días hábiles, reembolsaremos automáticamente el pedido.
Situaciones que no cubrimos el costo de envío:
1. Elegir talla incorrecta, estilo incorrecto;
2. No querer/gustar;
3. No hay nada malo con el producto, solo quieres devolverlo.
Cualquier otra pregunta contacta: support@oxknit.com.
Proceso de Devolución:
Por favor incluye la siguiente información en el paquete de devolución :
① Número de pedido y SKU del producto(s) que devuelves.
(Devolución solo en la oficina de correos local.(puede incurrir en impuestos de importación y la entrega puede retrasarse si elige envíos exprés como DHL, UPS, TNT y FEDEX))
② Etiqueta de envío (fuera del paquete).
③Número de seguimiento.
④ Razones para la devolución.
Por favor, envíe un correo electrónico y demuestre el problema del artículo (foto del problema relacionado con la calidad del artículo, talla incorrecta, etc.), reembolsaremos después de recibir el paquete y revisarlo.
Si la devolución es causada por el consumidor, el consumidor debe ser responsable del costo de envío. La tarifa específica debe basarse en la empresa de mensajería que elija.
Si debido a nuestras razones, los bienes recibidos están dañados o no son correctos, el consumidor no está obligado a asumir el costo de envío por esta razón.
¡Gracias por comprar con OXKNIT!
- Tejido Prendas de punto
- Hilo 100% algodón
- Sin forro
- Corte regular
- Lavable a máquina
Cuidados & de la tela
- Lavado a máquina delicado a 30 grados (86℉) con colores similares.
- Planchar del revés a baja temperatura.
- Almacenar plano.
- No secar en secadora.
- No blanquear.
Great quality, very nice
My husband and I wore our matching oxknit outfits to our recent trip to Ravenna Italy. He was unaware I purchased matching outfits but he happily wore his retro shirt. I think it fit him well.
I have so many Oxknit sweaters at this point, I have lost count. They are always exactly what you'd expect based on the pictures, the quality is amazing. I'm 5'1" and 130 lbs, and small is the right size for me. They do take quite awhile to ship, so be prepared for at least a month before delivery, if you're ordering for a specific event. I check the website daily for new releases.
I have so many Oxknit sweaters at this point, I have lost count. They are always exactly what you'd expect based on the pictures, the quality is amazing. I'm 5'1" and 130 lbs, and small is the right size for me. They do take quite awhile to ship, so be prepared for at least a month before delivery, if you're ordering for a specific event. I check the website daily for new releases.
I absolutely love this sweater. I have so many Oxknit shirts at this point, I have lost count. They do not disappoint and very high quality. They do take awhile to ship, so be prepared for that. If you're ordering one for a specific event, you need to be prepared for at least a month before arrival. I'm 5'1", 130 lbs, and small is the right size for me.
I used the sizing chart to choose this and another sweater. My wife tossed the bags by accident so I couldn't return them for new sizes. Buying online and trusting the info on a sizing chart can bite you in the but, but you need to make sure the company is willing to stand behind their product support and their potential customers. I'd be hesitant of buying from Oxknit in the future if you can't trust the sizing chat to be acurate. Great designs, good quality, but I now have two sweaters I can't wear.
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
I used the sizing chart to buy this and another sweater. They showed up and they were too small for me to wear. I couldn't find the original pacakaging to return them. My bad, but would hesitate on ordering from Oxnit again if the sizing chart can't be trusted. Loved the style, quality, but have two sweaters I'll end up gifting to someone smaller.
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
Very small - order a couple of sizes up 😞
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
Great shirt runs small.
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
The dress fits nothing as pictured! It has no shape, and stupid pockets. When you contact customer service about not being satisfied. They tell you it’s pretty much too bad. Send it back at your expense. Trust me, spend your money elsewhere!
Thank you for sharing your feedback with us. We apologize for any disappointment you may have experienced with our product.
We strive to provide high-quality items and we are sorry to hear that this was not reflected in your recent purchase. We will make sure to take your comments into consideration for future improvements.
If you would like to discuss this matter further, please do not hesitate to reach out to our customer service team. Thank you for bringing this to our attention.
