Our policy lasts 30 days. So please process the return within policy lasts, and allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on Tops, Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased had out of stock, we will contact the offer you the choice to either refund or wait until in stock by E-mail.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Knitted Polo
- 45% Cotton, 50% Polyester, 5% Spandex
- V-neckline
- Unlined
- Regular fit
- Machine washable
Fabric & Care
- Delicate Machine Wash at 30 degrees(86℉) with similar colors.
- Iron inside out on low temperature.
- Store flat.
- Do not tumble dry.
- Do not bleach.
I’m constantly getting stopped on the street telling me that they love my sweater. Nothing more to say other than that. I love the quality and the customer service. I will be purchasing more items for you guys. Thank you so very much.
Oddly shaped. Nearly passable although mis formation is noticeable.
Love the colors and the style.
Beautiful sweater, but too small. Contacted Oxknit. Was told to keep it and to pay for shipping to receive a larger size. Been weeks and I have received nothing. Really wanted to love this product.
Nice quality, way too large. I ordered another cardigan in size small and both fit my mother who in fact has a size large...
Loved the design, it will make you feel in the actual 70's.
Loved the shirt, great queality and design in my favorite color. It's a luycky charm with the girls.
Hard to find these type of shirts. I was pleased with oxknits offering
I get compliments all the time.
Love it!! Great material!
Love it! Great material!
I was thrilled with the quality and design. It is so classic and I will wear for years. I love that it is 100% Cotten, but I wish it was a tad bigger. I ordered a medium and it runs small.
This is a man sweater, but I figured if I get it in a smaller size and wear my girly accessories this would look just as good on a woman. This sweet peachy sweater draws attention in every arena. 100 percent recommended to women and men.
I love this sweater more than the other 16 that I purchased from oxknit!!!! Fit is great and colors are vibrant. We'll made and fabric is really soft. Will definitely make more purchases!!!
