La nostra politica dura 30 giorni. Si prega di elaborare il reso entro 30 giorni dalla consegna e di consentire 1-2 settimane dal momento in cui si invia il reso affinché venga elaborato.
Riceverai un'email una volta che la tua richiesta di reso è stata elaborata con successo.
Una volta ricevuto l'articolo restituito, e se rispetta la nostra politica di reso, ti rimborseremo tramite il metodo di pagamento utilizzato al momento dell'acquisto.
Avviso:
Per motivi igienici, a meno che gli articoli non siano visibilmente difettosi, non accettiamo resi per cambio o rimborso per Lingerie, biancheria intima, pigiami, costumi da bagno e slip.
Situazioni in cui rimborsiamo
Problema del prodotto
Se il prodotto non corrisponde a ciò che desideri o se il prodotto presenta un problema di qualità, elaboreremo un rimborso entro 3 giorni lavorativi.
Esaurito
Se il prodotto che hai acquistato è esaurito, ti contatteremo via email per offrirti l'opzione di ricevere un rimborso o attendere il riassortimento.
Problemi con PayPal
Se il nome e l'indirizzo del tuo account PayPal non corrispondono a quelli del tuo ordine, invieremo un'email per la verifica. Se non riceviamo risposta entro 3 giorni lavorativi, rimborseremo automaticamente l'ordine.
Situazioni in cui non copriamo le spese di spedizione:
1. Scelta della taglia sbagliata, stile sbagliato;
2. Non voglio/piace;
3. Nessun problema con il prodotto, voglio solo restituirlo.
Per ulteriori domande contattare: support@oxknit.com.
Processo di restituzione:
Si prega di includere le seguenti informazioni nel pacco di restituzione :
① Numero dell'ordine e SKU del prodotto degli articoli che restituisci.
(Restituzione solo presso l'ufficio postale locale.(potresti incorrere in tasse d'importazione e la consegna potrebbe essere ritardata se scegli espressi come DHL, UPS, TNT e FEDEX))
② Etichetta di spedizione (fuori dal pacco).
③Numero di tracciamento.
④ Motivi per il reso.
Si prega di inviare un'email e dimostrare il problema dell'articolo (foto del problema di qualità dell'articolo, taglia errata, ecc.), rimborseremo dopo aver ricevuto il pacco e ispezionato.
Se il reso è causato dal consumatore, il consumatore deve essere responsabile della spesa di spedizione. La spesa specifica dovrebbe essere basata sulla compagnia espressa che scegli.
Se a causa delle nostre ragioni, i beni ricevuti sono danneggiati o non corretti, il consumatore non è tenuto a sostenere la spesa di spedizione per questo motivo.
Grazie per aver acquistato con OXKNIT!
- Maglia
- 100% filato di cotone
- Sfoderata
- Vestibilità regolare
- Lavabile in lavatrice
Tessuto & Cura
- Lavaggio in lavatrice delicato a 30 gradi (86℉) con colori simili.
- Stirare al rovescio a bassa temperatura.
- Conservare disteso.
- Non asciugare a macchina.
- Non sbiancare.
I wish this top was as cute in person as online but sadly it isnt. The fabric is cheap and runs very big and boxy. I ordered a medium and it is just too big to even look decent. OXKnit's return policy is bad so I guess its going to the back o f the closet.....
I've purchased several sweaters from OXknit and they have been great! I've loved everything in fact. They fit perfectly, look like what I ordered, and are great quality. Not this sweater. :( It's enormous even though it says small. It's not fitted looking like the pic AT ALL, it's baggy. I washed it once on gentle cycle hoping maybe it would shrink 4 sizes...it didn't, but it did majorly fade and now it looks like it's been worn 100x and by someone who it much larger than I am. Sad.
The bow was sewn in off-center, so I'll be cutting it off since Oxknit has a very bad reputation for returns. The quality of the shirt is low (shein quality, thin and now proportioned properly) so it's really not worth the money. Oh well, lesson learned!
The quality is pretty poor, both of my new sweaters got extremely pilly after 2 wears and the wash made it even worse.
After washing there were even more pills than the ones around the arms where my jacket must rub now the whole sweater had pills on it the fabric felt much more stiff and much less comfortable. Plus the collar rolled and the only way I could get it to lay flat again was to iron with a cotton pressing cloth. At this point I’ll just stick with real vintage sweaters because they low key require LESS upkeep.
Overall I don’t plan on purchasing anymore items from this site the quality is low, the sizing is a light suggestion, and it took FORVER to get to me because it most likely wasn't full filled in the states.
Thank you for sharing your feedback with us. We apologize for any disappointment you may have experienced with our product.
We strive to provide high-quality items and we are sorry to hear that this was not reflected in your recent purchase. We will make sure to take your comments into consideration for future improvements.
If you would like to discuss this matter further, please do not hesitate to reach out to our customer service team. Thank you for bringing this to our attention.
Customer service is not willing to work or help their customers; sizes run way too small. Never ordering from this site again.
Thank you for your feedback.
We are sorry to hear that the sizing did not work for you. From the beginning, we advised that we could assist with a size exchange. We also explained that sizing can vary between different brands, so a 4XL from another brand may not match our 4XL measurements.
To help confirm whether the item matched our size chart, we asked for measurement photos, but unfortunately, these were not provided. Without measurement photos showing that the item is outside our size chart, we are unable to confirm this as a sizing discrepancy.
We also offered two possible solutions to help resolve the issue. However, the request for a 75% refund while keeping the products is beyond what we are able to offer in this case.
We are sorry that we could not reach the solution you expected, but we did try to assist within our policy.
This was way larger than any of the other small shirts that I've purchased.
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
It’s a lovely top but ordered S and it is way too big on me. :(
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
Eye catching. Several compliments with the look of quality and comfort.
As a 1st time buyer I wasn’t sure how the fit and look would turn out. I’m happy and please that both were a hit and now has me searching for another for. For reference I’m 6’3 225lbs
Love it ❤️🌹
I love this sweater, the quality is pretty good. True to fit I wear an XL, good customer service. I order a L, but it was too small, they replaced my shirt free of charge, and let me keep the large. Shipping took about a week, but overall it was a good experience, I will be order more.
I love this. The print is modern, and the color way keeps it from being something you can’t wear everyday casually or business casual. It is so comfortable. It feels like an expensive cardigan and I get compliments every time I wear it!
I absolutely love this top. The colors are great and the fit is perfect. I love Oxknit over all because the shirts hold up over time, they release wrinkles easily with a steam or wrinkle releaser and they are comfortable. This design is A+
