La nostra politica dura 30 giorni. Si prega di elaborare il reso entro 30 giorni dalla consegna e di consentire 1-2 settimane dal momento in cui si invia il reso affinché venga elaborato.
Riceverai un'email una volta che la tua richiesta di reso è stata elaborata con successo.
Una volta ricevuto l'articolo restituito, e se rispetta la nostra politica di reso, ti rimborseremo tramite il metodo di pagamento utilizzato al momento dell'acquisto.
Avviso:
Per motivi igienici, a meno che gli articoli non siano visibilmente difettosi, non accettiamo resi per cambio o rimborso per Lingerie, biancheria intima, pigiami, costumi da bagno e slip.
Situazioni in cui rimborsiamo
Problema del prodotto
Se il prodotto non corrisponde a ciò che desideri o se il prodotto presenta un problema di qualità, elaboreremo un rimborso entro 3 giorni lavorativi.
Esaurito
Se il prodotto che hai acquistato è esaurito, ti contatteremo via email per offrirti l'opzione di ricevere un rimborso o attendere il riassortimento.
Problemi con PayPal
Se il nome e l'indirizzo del tuo account PayPal non corrispondono a quelli del tuo ordine, invieremo un'email per la verifica. Se non riceviamo risposta entro 3 giorni lavorativi, rimborseremo automaticamente l'ordine.
Situazioni in cui non copriamo le spese di spedizione:
1. Scelta della taglia sbagliata, stile sbagliato;
2. Non voglio/piace;
3. Nessun problema con il prodotto, voglio solo restituirlo.
Per ulteriori domande contattare: support@oxknit.com.
Processo di restituzione:
Si prega di includere le seguenti informazioni nel pacco di restituzione :
① Numero dell'ordine e SKU del prodotto degli articoli che restituisci.
(Restituzione solo presso l'ufficio postale locale.(potresti incorrere in tasse d'importazione e la consegna potrebbe essere ritardata se scegli espressi come DHL, UPS, TNT e FEDEX))
② Etichetta di spedizione (fuori dal pacco).
③Numero di tracciamento.
④ Motivi per il reso.
Si prega di inviare un'email e dimostrare il problema dell'articolo (foto del problema di qualità dell'articolo, taglia errata, ecc.), rimborseremo dopo aver ricevuto il pacco e ispezionato.
Se il reso è causato dal consumatore, il consumatore deve essere responsabile della spesa di spedizione. La spesa specifica dovrebbe essere basata sulla compagnia espressa che scegli.
Se a causa delle nostre ragioni, i beni ricevuti sono danneggiati o non corretti, il consumatore non è tenuto a sostenere la spesa di spedizione per questo motivo.
Grazie per aver acquistato con OXKNIT!
- Polo lavorata a maglia
- 100% filato di cotone
- Senza fodera
- Vestibilità regolare
- Lavabile in lavatrice
Fabric & Care
- Lavaggio delicato in macchina Lavare a 30 gradi (86℉) con colori simili.
- Stirare al rovescio a bassa temperatura.
- Conservare in piano.
- Non asciugare in asciugatrice.
- Non candeggiare.
I’m a guitar player so I’m use to people looking at me when I play.
I walked into an event and noticed men and women looking at me. I was confused because I just walked in the venue. I looked at my clothes to see what was wrong and I didn’t see anything wrong!
A few minutes later, a guy came up to me and said “Where did you get that shirt “?!?!?!
Thats when I realized what top I had on!!!!!!!!!!!!
#eyecatching
Love the black and the pink... awesome sweater. A lot of people ask where I got it from.
Sehr gute Qualität und dabei ein guter annehmbarer Preis. Wurde schon oft auf den Look angesprochen. Außergewöhnlich, nicht nur von der Farbe, sondern auch vom Muster. Würde immer wieder bestellen.
Nice outfits
Me ha encantado la calidad de la falda y el cardigan, es súper agradable y muy cómodo. Perfecto para entretiempo !
I like all the sweaters, and if I could, I would buy them all. Great patterns. They are very comfortable to wear. The sizes match the size chart. I usually wear a size M, but your size S fits me very well.
I debated buying this for months because I don’t trust anything on the internet anymore. I’m so glad I took the risk. It’s adorable, looks boutique-ish, and isn’t scratchy. I love it so much I wore it two days in a row!
I love the material, fit true to size, and I get tons of compliments. Will purchase from them again.
The top is too short and not bust friendly. I can't wear it. I would need to upsize 2 sizes.
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
This sweater looks more structural than it is in person. The puff shoulder sleeves don't puff, the cuffs are loose and do not provide structure for the sleeves, and the whole sweater is boxed shaped, not fitted like shown. This is why it's better to see these sweaters on a model. I don't think it's a total loss, it's just not as mod-looking as I hoped. If you are between sizes, go down. I'm 5'4", 227 lbs, wide hips, and the 2x is just a little too big. This might help with the form fitting issues I mentioned. The quality is good though, as always. The sweater is thicker than it looks (i.e. not see-through), and I'm always glad to see no plastic in this sweater - 100% cotton.
Thank you for taking the time to leave a review and for your detailed feedback. We apologize that the fit and structure of the sweater did not fully meet your expectations, though we are glad to hear you are happy with the 100% cotton quality.
We highly recommend checking our size chart before making a purchase. We also appreciate your specific size recommendations and your note about going down a size for a more fitted look—this is very helpful feedback for us and for other customers. We will definitely take your comments about the design into consideration for future products.
If you need any further assistance, please don't hesitate to contact our after-sales email at support@oxknit.com. We will do our best to provide a suitable solution rather than having you return the item.
Cotton/material not as nice à expected. Closure flimsy in faux leather. Would not recommend.
Thank you for sharing your feedback with us. We apologize for any disappointment you may have experienced with our product.
We strive to provide high-quality items and we are sorry to hear that this was not reflected in your recent purchase. We will make sure to take your comments into consideration for future improvements.
If you would like to discuss this matter further, please do not hesitate to contact our after-sales email at support@oxknit.com. Thank you for bringing this to our attention.
It’s a cute sweater, but after wearing it only once, I noticed a hole under the arm. That was very disappointing!
Dear,
We sincerely apologize for the inconvenience caused.
We have a strict quality control before items are packed and shipped. If your items come with bad quality, please feel free to contact our email address: support@oxknit.com with your order number and photos of the defective parts. After we confirm the issue, we will provide a reasonable solution for you.
Best regards,
Oxknit Customer Service Team
I own over 20 pieces from Oxknit and they do no disappoit.
Unlike some coments say here, the quality is realy great. The items are 100% cotton, soft and breathable. Some items are thiker than other, and it is normal. The designs are cute and unique.
The cliente support may take a day to reply, but they always get back to me.
This dress is cute and confy, and probably the ONLY PIECE (remember I own over 20 items already, and adding as I introduced my husband to the brand and he's enjoyng the cardigans!) that did not fit quite right. It runs a bit big in size and a bit short in lenght. So, if you like short skirts it will be fine. I was expecting it to be a bit longer, as it lookls longer on the photo.
It feels disproportionate on me. I am 1,63m and at 67Kg. Ordered an 2XL and it felt enormous, and yet, still short on the legs. Maybe an XL would have been better. But I still feel it is short. BUT the quality of the cotton and the knitting are impecable, as always, and the dots are cute. I got an exchange for this item. Took time, but it arrived alright. Very professional.
Hello,
Thank you so much for your wonderful and detailed feedback! It truly means a lot to us that you've chosen OXKNIT for so many of your wardrobe favorites and even introduced our brand to your husband!
Regarding sizing, we recommend consulting the size chart before placing your order.
We have shown the size chart on the item page, if the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address support@oxknit.com. And we will responsible for the item if there is over 3cm/1.2 inch of size inaccuracy.
Warm regards,
OXKNIT Customer Support
