La nostra politica dura 30 giorni. Pertanto, si prega di effettuare il reso entro la durata della politica e di concedere 1-2 settimane dal momento in cui spedisci il reso affinché venga elaborato.
Riceverai un'email una volta che la tua richiesta di reso è stata elaborata con successo.
Una volta che l'articolo reso è stato ricevuto e rispetta la nostra politica di reso, emetteremo un rimborso tramite il metodo di pagamento utilizzato al momento dell'acquisto.
Avviso:
Per motivi igienici, a meno che gli articoli non presentino difetti visibili, non possiamo offrire rimborsi su biancheria intima, slip.
Situazioni in cui rimborsiamo
Problema del prodotto
Se il prodotto non corrisponde a ciò che desideri o presenta un problema di qualità, effettueremo un rimborso entro 3 giorni lavorativi.
Esaurito
Se il prodotto che hai acquistato risulta esaurito, ti contatteremo per offrirti la scelta tra un rimborso o attendere che sia di nuovo disponibile tramite e-mail.
Problemi con PayPal
Se il nome e l'indirizzo del tuo account PayPal non corrispondono a quelli dell'ordine, invieremo un'email per la verifica. Se non riceviamo risposta entro 3 giorni lavorativi, rimborseremo automaticamente l'ordine.
Situazioni in cui non copriamo le spese di spedizione:
1. Scegliere la taglia sbagliata, lo stile sbagliato;
2. Non voler/non piacere;
3. Nulla di sbagliato con il prodotto, solo desiderio di restituirlo.
Per qualsiasi altra domanda, contattare: support@oxknit.com.
Processo di reso:
Si prega di includere le seguenti informazioni nel pacco di reso:
① Numero dell'ordine e SKU del prodotto degli articoli che restituisci.
(Solo resi tramite ufficio postale locale. (potresti incorrere in tasse di importazione e la consegna potrebbe essere ritardata se scegli corrieri espressi come DHL, UPS, TNT e FEDEX))
② Etichetta di spedizione (all'esterno del pacco).
③ Numero di tracciamento.
④ Motivi del reso.
Si prega di inviare un'email e dimostrare il problema dell'articolo (foto del problema di qualità dell'articolo, taglia sbagliata, ecc.), rimborseremo dopo aver ricevuto e ispezionato il pacco.
Se il reso è causato dal consumatore, il consumatore deve essere responsabile delle spese di spedizione. La tariffa specifica dovrebbe basarsi sulla compagnia di spedizione scelta.
Se a causa dei nostri motivi, i beni ricevuti sono danneggiati o non corretti, il consumatore non è tenuto a sostenere le spese di spedizione per questo motivo.
Grazie per aver fatto shopping con OXKNIT!
- Polo in maglia
- filato di cotone 100%
- Senza fodera
- Vestibilità regolare
- Lavabile in lavatrice
Tessuto &e cura
- Macchina delicata Lavare a 30 gradi (86℉) con colori simili.
- Stirare al rovescio a bassa temperatura.
- Conservare in piano.
- Non asciugare in asciugatrice.
- Non usare la candeggina.
I was honestly surprised by how nice these collared shirts are in person! I’m shocked there aren’t more reviews—they look and feel like something I’d buy at Nordstrom for $200–$400. The quality is incredible, especially for the price.
Best purchase ever. Great quality ships fast from overseas…. I’m going to be broke shopping here😵💫😵💫😵💫😵💫
I love everything about this shirt. The fabric is high quality and soft, the open back is super sexy, as is the deep v-neck in the front. Tons of compliments whenever I wear it.
True to size. I want more styles
Super cute. Had tons of compliments. The off the shoulder look got looser as the day went on. Wish the cut wasn’t so deep.
I was honestly surprised by how nice these collared shirts are in person! I’m shocked there aren’t more reviews—they look and feel like something I’d buy at Nordstrom for $200–$400. The quality is incredible, especially for the price.
Dear,
Thank you for your support and affirmation
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
I had so much home for these sweaters, but they just aren’t great. The pink and green one I bought has a very unfortunate pattern. I put it on and my husband said it looked like I had one long sagging boob with a green nipple and the other was more pert, but still had a nipple. It’s all I can see in the mirror. I have worn it with overalls to hide the virtual saggy nipple, but it’s just kind of mediocre. I’ve bought such great things from this site, so I was super disappointed. The lightning bold design is also disappointing in person. The colors around the bottom are different than the top and I just can’t even. The fit is super weird too. Not sure what kind of body this is designed for, but it’s not mine.
Dear,
Thank you for taking the time to leave a review. We are sorry to hear that the product did not meet your expectations and apologize for any disappointment caused.
We appreciate your honest feedback and will take it into consideration as we continue to improve our products. If you would like to discuss the issue further, please don't hesitate to reach out to our customer service team.
Thank you for being a loyal customer and we hope to have the opportunity to provide you with a better experience in the future.
Best regard,
Oxknit Customer Service Team
I ordered a small,but I only gave it 4 stars because it is too big for my liking. But I'm going to try to make it work. 😁
Dear,
Thank you for your support and affirmation
We apologize for any inconvenience caused and we understand that the sizes may not fit well for some customers. We highly recommend checking our size chart before making a purchase, and if you prefer a looser fit, we suggest going for a larger size. Our size chart can be found on the item page.
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
Love the pattern, but the fabric is rough and not stretchy.
Hi,
Thank you for taking the time to leave a review.
We're glad to hear that you love the pattern! We apologize that the fabric is not as comfortable as you had hoped. Since it is made of 100% cotton, it has little elasticity which can make it feel rough and less stretchy. We appreciate your feedback and will definitely take it into consideration for future designs. Thank you for choosing our product and we hope you continue to enjoy the beautiful design.
Best regard,
Oxknit Customer Service Team
I made a complaint to oxknit about my order a few weeks ago no got back to me about my order. The shirts I ordered are too small I asked how can I return for next size up and they gave me the run around and made hard for me to get my money back. I ordered four shirts size xL and I couldn't send back for 2xL you guys were charging me a whole lot of money to do that so I will definitely be reporting this site to the Better Business Bureau of Investigation
Dear,
Thank you for taking the time to leave us a review. We apologize for any inconvenience caused and we understand that the sizes may not fit well for some customers. We highly recommend checking our size chart before making a purchase. We take all feedback seriously and will use this to improve our product quality and sizing accuracy.
We understand your frustration with the return process and want to assure you that we do have a 30-day return policy in place. You can find more information on our return policy here: https://www.oxknit.com/pages/return-exchange.
We strive to provide our customers with the best shopping experience possible and we hope to have the opportunity to make things right for you in the future.
Thank you for bringing this to our attention.
Best regard,
Oxknit Customer Service Team