La nostra polizza ha una durata di 30 giorni. Si prega quindi di elaborare il reso entro i termini previsti dalla politica e di attendere 1-2 settimane dal momento in cui si invia il reso per posta affinché venga elaborato.
Riceverai un'e-mail una volta che la tua richiesta di reso sarà stata elaborata correttamente.
Una volta ricevuto l'articolo restituito e verificato che sia conforme alla nostra politica sui resi, emetteremo un rimborso tramite il metodo di pagamento utilizzato al momento dell'acquisto.
Avviso:
Per motivi igienici, a meno che gli articoli non siano visibilmente difettosi, non possiamo offrire rimborsi su biancheria intima e slip.
Situazioni in cui effettuiamo il rimborso
Problema del prodotto
Se il prodotto non corrisponde a quello che desideri o presenta un problema di qualità, elaboreremo un rimborso entro 3 giorni lavorativi.
Esaurito
Se il prodotto acquistato è esaurito, ti contatteremo via e-mail per offrirti la possibilità di scegliere se rimborsarlo o attendere che torni disponibile.
Problemi con PayPal
Se il nome e l'indirizzo del tuo account PayPal non corrispondono a quelli del tuo ordine, ti invieremo un'email di verifica. Se non riceverai risposta entro 3 giorni lavorativi, rimborseremo automaticamente l'ordine.
Situazioni in cui non copriamo le spese di spedizione:
1. Scegli la taglia sbagliata, lo stile sbagliato;
2. Non voglio/mi piace;
3. Il prodotto non presenta alcun problema, voglio solo restituirlo.
Per qualsiasi altra domanda contattare: support@oxknit.com.
Procedura di reso:
Si prega di includere le seguenti informazioni nel pacco di reso:
① Numero dell'ordine e codice SKU del prodotto/degli articoli restituiti.
(Solo reso presso l'ufficio postale locale. (Potresti incorrere in tasse di importazione e la consegna potrebbe subire ritardi se scegli corrieri come DHL, UPS, TNT e FEDEX))
② Etichetta di spedizione (all'esterno del pacco).
3. Numero di tracciamento.
④ Motivi del reso.
Invia un'e-mail e dimostra il problema riscontrato con l'articolo (foto del problema relativo alla qualità dell'articolo, taglia sbagliata, ecc.). Ti rimborseremo dopo aver ricevuto e ispezionato il pacco.
Se il reso è causato dal consumatore, le spese di spedizione saranno a suo carico. L'importo specifico dipenderà dal corriere scelto.
Se per motivi da noi imputabili la merce ricevuta risulta danneggiata o non corretta, il consumatore non è tenuto a sostenere le spese di spedizione per questo motivo.
Grazie per aver fatto acquisti su OXKNIT!
- maglia Top
- filato di cotone 100%
- Senza fodera
- Vestibilità regolare
- Lavabile in lavatrice
Tessuto & Cura
- Macchina delicata Lavare a 30 gradi (86℉) con colori simili.
- Stirare al rovescio a bassa temperatura.
- Conservare in piano.
- Non asciugare in asciugatrice.
- Non usare la candeggina.
I bought from Facebook, was not aware it would be in USD, so $42.80 USD was $67.50 AUD. I love it, fits me well. Sits well on my tummy and looks great with black trousers. Keeps torso warm and keeps arms cool, great for me who runs hot and cold throughout the day. The bow stands out it's kind of "extra". Reminds me of 70s tv show Laverne and Shirley.
I ordered two sweaters (this and a long-sleeved crew neck). When I opened, I thought they were very cute and reasonable quality, esp. for the price. Unfortunately both ran at least one size large/long. (I am generally a size 12 on top--the XL was baggy and long, even though I'm 5'7" and don't have a particularly short torso). The sizing might be more accurate for someone who is apple shaped (carries more weight in mid-section relative to limbs/thinner limbs) versus less weight in torso/mid-section and thicker arms/legs.
Be aware of this b/c if you're off on the sizing and wish to return/exchange, their policy requires YOU to pay return shipping--to China. May not seem worth it when the return shipping costs as much as the item itself. I should have read the fine print in advance.
Hi!
Thank you for taking the time to leave us a review.
We apologize for any inconvenience caused and we understand that the sizes may not fit well for some customers. We highly recommend checking our size chart before making a purchase, and if you prefer a looser fit, we suggest going for a larger size. Our size chart can be found on the item page.
Thank you for your support and have a blessed day!
I love the pieces that I have ordered. I always get tons of compliments. The items are good quality and GREAT prices.
My husband was wasn't sure about this sweater when I showed him the Pic online, but he loves it, he's received so many compliments! The fit, the craftsmanship, the color and style, perfect! He's 6'2 215lbs wearing XXL.
Me encanta lo cómoda que es, queda preciosa con lo que te pongas. El diseño es bello. Sin duda alguna recomiendo la calidad también.
Great quality! Great fit! Beautiful sweater!
Knit is just like the photo. Vibrant color and quality knit and cut. I've seen several complaints about sizing. These are sized down to the inch, so they really are true to size. With that said, you freaky have to own your specific body type with these fits because they are probably catered to be form fitting to give the cut a more premium look and finish. My wife's face lit up when we got ready to head out to our niece's pageant tonight. I'm 5'9, 187lbs, and I bought a Medium. I definitely would hang dry these only.
I wish your company offered size XS / 0
Thanks for your review.
We’re very sorry to hear that the size did not fit as expected, and we completely understand how disappointing that can be.
At the moment, this design is not available in size XS. However, we do have other styles available in size XS. You may browse the available options here: https://www.oxknit.com/collections/women?filter.v.option.size=XS
Please feel free to contact our after-sales support team at support@oxknit.com. We will do our best to provide a suitable solution.
I wore it once and the middle part of the v neck ripped. I love it but shouldn’t have damage that soon.
Thanks for your review.
We are very sorry to hear this and truly regret that the item did not meet your expectations. Could you please send a few photos showing the issue you are facing to our after-sales email support@oxknit.com? We would like to check this further with our team and help provide a proper solution for you as soon as possible.
Advertised and presented on a photo as a regular fit, but in reality the sweater is completely shapeless and wider in the middle that at the bottom.
Thanks for your review.
Regarding the silhouette, the bottom ribbed hem is intentionally designed with elastic ribbing. Due to the nature of ribbed knit construction, the hem will naturally appear slightly narrower than the waist width when laid flat. However, the ribbing is stretchable and is not meant to create a tapered fit. You may gently stretch the hem to see that it expands to align closely with the chest measurement.
Advertised and presented on a photo as a regular fit, but in reality the sweater is completely shapeless and wider in the middle that at the bottom.
Thanks for your review.
Regarding the silhouette, the bottom ribbed hem is intentionally designed with elastic ribbing. Due to the nature of ribbed knit construction, the hem will naturally appear slightly narrower than the waist width when laid flat. However, the ribbing is stretchable and is not meant to create a tapered fit. You may gently stretch the hem to see that it expands to align closely with the chest measurement.
It looks great on the picture, however the Rose design is not woven into the fabric. So the pattern has a raised element around to rose in square blocks. Not allowing for seamless execution. The rose appears to be raised and it is extra material that shows through the light color
Thanks for your review.
The difference you noticed is due to the jacquard knitting technique. Jacquard patterns are created by interweaving multiple colored yarns, so it is normal to faintly see the underlying yarn layers through small openings in the top layer. This is a characteristic of the technique rather than a quality defect. That said, we completely understand that this may look different from what you expected, and we sincerely apologize for that gap in expectation.
