The item I received is not the same as the one that was advertised and purchased — it differs in model, cut, and finishing. I felt deceived!
Hi,
We're sorry to hear about your negative experience with our Women Retro Wave Line V-Neck Brown Short Sleeves Knitwear. We understand how frustrating it can be to receive an item that doesn't match the description and we apologize for any confusion this may have caused.
Since the pictures we took are 3D hanging pictures, it looks like there will be some waist-tightening effect, but this style is indeed an H version. We appreciate your feedback and will make sure to double check our product descriptions to avoid any discrepancies in the future.
Thank you for bringing this to our attention. If you have any further concerns, please don't hesitate to reach out to us.
Have a great day.
I love this top! It is roomy without being baggy. I'm 100lbs. And got size S. People! You CAN wash and dry on hot setting and it will shrink! It is 100%organic cotton! Anyways, my son and I love these shirts! He has a job where he has to wear a collar but gets sick of regular dress shirts. He has that retro hipster vibe taste and pulls this off quite well actually! He's 5'6" stocky through the shoulders and takes a men's small, BUT could take a medium just in case it gets put in the dryer, he can still wear it without it being too small... picture attached.
Dear,
Thank you for your support and affirmation
We will continue to update trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
It was lost in shipping, however, I was reimbursed and offered to resend by Oxknit. The shipping company that was used was horrible without ANY customer service skills. They took the “oh well” approach.
Hi,
We are sorry to hear that your package was lost in shipping. We completely understand how frustrating that can be. We apologize for any inconvenience caused by the shipping company. We will make sure to pass on your feedback to them. Thank you for bringing this to our attention and we hope to have the opportunity to serve you better in the future.
Have a blessed day!
Cute graphics but very long and too loose
Hi,
Thank you for your feedback and we are sorry for not making you satisfied.
We advise you to refer to the size chart to choose your size, and we prefer to recommend you buy a larger size if you like loose. We have shown the size chart on the item page.
Have a blessed day!
Lovely design but baggy through bodice. Returns to China, which is a drag. Luckily a neighbor wanted it and it looks great on her. Won't buy via this website again.
Dear,
Thank you for taking the time to leave us a review. We apologize for any inconvenience you may have experienced with our product. We take all feedback seriously and will use this to improve our sizing accuracy.
We understand your frustration with the return process and want to assure you that we do have a 30-day return policy in place. You can find more information on our return policy here: https://www.oxknit.com/pages/return-exchange.
We strive to provide our customers with the best shopping experience possible and we hope to have the opportunity to make things right for you in the future.
Thank you for bringing this to our attention.
Best regard,
Oxknit Customer Service Team