J'ai commandé trop grand. Mais le tissu est trop élastique et se déforme rapidement. c'est dommage
We’re sorry the sizing and fabric feel didn’t meet your expectations. Our knitwear is made from 100% cotton yarn, so the fabric would not normally be expected to have excessive stretch or lose its shape quickly.
Please feel free to contact our customer service team with your order details and, if possible, a few photos showing the issue. Our team can review it more closely and see what solution may be available.
Robe trop courte, tissu très élastique qui se déforme. Vraiment pas agréable à porter.
We’re sorry the dress didn’t feel comfortable to wear. We understand how disappointing it is when the length is shorter than expected and the fabric feels too stretchy or loses its shape. We appreciate you sharing this feedback and will pass it along to our product team for review.
I never received my order
Thank you for your review.
We are sorry for any concern this may have caused. According to the tracking information, your parcel was marked as delivered on Sep 5th. We also sent the proof of delivery to you by email. Could you please kindly check it?
Paying for shipping is to return is way too difficult and expensive. Now stuck with a shirt that’s too big
Thanks for your review.
We are truly sorry to hear this and sincerely regret that the size did not meet your expectations. We understand how disappointing this must be.
Please feel free to contact our after-sales support team at support@oxknit.com. We will do our best to provide a suitable solution rather than having you return the item.
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We’re sorry for the confusion. Each product page has its own size chart, so if it wasn’t showing when you viewed the item, it may have been caused by a temporary loading or network issue. Please try refreshing the page or reopening it, and if the size chart still doesn’t appear, feel free to contact our customer service team and we can provide the measurements for you.
After wearing this polo just twice, without even washing it, it already has bits of fabric wobbling around instead of looking crisp and new.
The design is beautiful, and the only thing that makes the purchase remotely worthwhile. But you'll get more durability from Temu.
We’re sorry to hear that the polo started showing loose surface fibers after only two wears, especially before it had even been washed. We understand how disappointing that is when the item is still so new.
Our knitwear is made from 100% cotton yarn, and while natural cotton fibers can sometimes develop some surface fuzz with friction, this should not significantly affect the appearance after such limited wear. Please send a few photos of the issue along with your order information to our customer service team so we can review it and help with an appropriate solution.
I’m usually a size 4-6 and ordered a small and I am swimming in it. Too boxy, gives me no shape (and I have shape!). Does not look as pictures. Fits like a big t-shirt. Don’t recommend.
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
I couldn't help but laugh when this arrived. This sweater was such poor quality, I threw it in the bin immediately. Don't waste your money. Also, I ordered the XL and it felt like a M. Really bad quality all around.
Thank you for sharing your feedback with us. We apologize for any disappointment you may have experienced with our product.
We strive to provide high-quality items and we are sorry to hear that this was not reflected in your recent purchase. We will make sure to take your comments into consideration for future improvements.
If you would like to discuss this matter further, please do not hesitate to reach out to our customer service team. Thank you for bringing this to our attention.
SO cute on the site, but in person, not so much.
The sizing is weird. The body is snug, but the top part and shrug part are way too big.
It is unwearable and would cost too much to return it.
Complete waste of money.
The things I bought a year or two ago were true to size and much better quality. Unfortunately, I think something has changed at Oxknit, and not for the better.
We’re sorry to hear that the fit and quality of this item didn’t meet your expectations, especially compared with the OXKNIT pieces you purchased in the past. We understand how disappointing it is when the proportions feel inconsistent and make the item difficult to wear.
Please send a few photos showing the fit issue, along with your order information, to our customer service email. Our team can review the situation in detail and see what solution may be available for you.
This site is a scam, do not buy! Dress was not as described as all and is cheap dropshipping and they try to waste your time to return anything.
We’re sorry this experience left you feeling this way. We reviewed the email history and saw that your return request was related to the sizing of the dress. We replied to your email with the next steps, but unfortunately we did not receive a further response from you afterward.
We also want to clarify that we are not trying to delay the return process. We determine return eligibility based on the date of your first email to us. As long as you first contact us within 30 days of delivery, your request is considered within the return window, even if the follow-up communication takes place afterward.
Please reply to our previous email so our customer service team can continue assisting you with the return.
Very cute dress, but I got a small thinking and Australian 10 would be about right. Its way too big, but Ill get it adjusted to fit. 😌
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
I ordered three garments last month and two of them had these boring, cheap looking buttons. I’m going to have to fully replace them. Also, I’m really sick of XL women’s garments that appear to be created for a 6’0 tall women. Just because I’m not 110lbs doesn’t mean I want my sweaters going down to me knees.
We’re sorry the buttons and overall proportions of the garments didn’t meet your expectations. We understand how frustrating it is when sizing up also means getting a much longer garment rather than simply more room through the body. Your comments about both the button quality and the length of our XL styles are very helpful, and we’ll pass them along to our product and design teams for review. If any of the items are still within the return or exchange period, please feel free to contact our customer service team with your order details so we can check the available options.
I ordered three garments last month and two of them had these boring, cheap looking buttons. I’m going to have to fully replace them. Also, I’m really sick of XL women’s garments that appear to be created for a 6’0 tall women. Just because I’m not 110lbs doesn’t mean I want my sweaters going down to me knees.
We’re sorry the buttons and overall proportions of the garments didn’t meet your expectations. We understand how frustrating it is when sizing up also means getting a much longer garment rather than simply more room through the body. Your comments about both the button quality and the length of our XL styles are very helpful, and we’ll pass them along to our product and design teams for review. If any of the items are still within the return or exchange period, please feel free to contact our customer service team with your order details so we can check the available options.
I must say the designs of these shirts are marvelous. And that's as far as my positivity for them goes. They are overpriced and quality is subpar, you would be lucky to get more than three wears without them losing their shape. I actually think this company is just a Chinese dropshipper, either that or they went with the lowest quality materials. Idk but that's my honest opinion.
We’re sorry to hear that the quality did not meet your expectations, especially since you really liked the designs. We’d also like to clarify that our knitwear is designed and produced by us, and the pieces are made from 100% cotton yarn—we are not a dropshipping company.
Because cotton knitwear can be more sensitive to washing and drying methods, proper care is important to help maintain its shape and condition. We recommend a delicate machine wash at 30°C (86°F) with similar colors, ironing inside out on a low temperature, storing the garment flat, and avoiding tumble drying or bleach.
We truly appreciate you sharing your experience and feedback with us.
I bought a XL fits more like a small ended up giving it to my kid.
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
Limb, the product, but the sizing is different. You don't offer free refunds, or I would have refunded and got several other clothing. I've had to sell 2 shirts that were ordered the right size, but fits a size smaller.
Thank you for your review.
We completely understand that the return shipping fee can be quite high, which is why we provided different options to help you avoid this cost. We would also like to kindly note that our sizing does not follow any specific country’s standard sizing. In this case, we kindly recommend checking the size chart on the product page, which can help you choose the most suitable size.
We’d also like to clarify that our return policy includes our return address and explains the situations in which the return shipping fee is not covered by us. We always aim to be transparent, and we would never want you to feel otherwise.
I love the design but the size chart and stretch of the fabric make the medium more like a large - I should have gotten small or even extra small to accomodate.
We’re sorry the sizing didn’t work out as expected. We understand how frustrating it can be when the fabric has more stretch than anticipated and the fit feels much larger than the size chart suggests. Please feel free to contact our customer service team with your order details so we can review the situation and see what options may be available for you.
I love so many of the things I’ve gotten through Oxknit, but even at the cheaper price I feel like I got ripped off with this one. The color is more dark mustard than khaki; looks like a faux-wrap sweater, but it’s more like a cardigan that’s missing buttons - the only thing holding it together is the tiny buckle; runs very large in size - the small size normally fits me perfectly, but I am actually swimming in this sweater!
We’re sorry to hear that this sweater didn’t meet your expectations, especially since you’ve had a better experience with other OXKNIT pieces. We understand your concerns about the color appearing darker than expected, the wrap-style construction, and the sizing being much larger than your usual size. We appreciate you sharing these details, and we’ll pass your feedback on to our product team for review. Please contact our customer service team with your order information so we can look into your order and discuss an appropriate solution with you.
The cardigan fits well but the sleeves are too puffy making it look like a ladies blouse.
We’re sorry the sleeve design left you disappointed, especially since the cardigan otherwise fits you well. We understand how overly puffy sleeves can completely change the look and feel of a piece and make it less wearable than expected. We appreciate you taking the time to share this feedback, and we’ll make sure it’s passed along to our product team for review and future improvements.
I ordered this dress and tried it on today for the first time. The side pockets were so high and weird, they were located up around my ribcage, above the belt line! The dress was also much shorter than I expected it to be. I have had some good pieces from this company, but would not recommend this one.
We’re sorry this dress didn’t fit or look the way you expected. We understand how disappointing it is to find that the pockets sit unusually high and that the dress length is shorter than anticipated, especially when you’ve had better experiences with other OXKNIT pieces. We appreciate you sharing these specific details and will pass your feedback along to our product team for review and improvement.
Sizing was off, and the bow tie around your neck could not possibly be made to look like in the picture. In reality, worn, it hung, twisted.
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
Super soft and the style is exactly what I hoped but the sizing is about 2 sizes smaller than listed and shipping took so very long.
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
I would have loved to had seen the item in person but it was never delivered. I only received 2 out of the 3 items I ordered.
Thank you for your feedback. We’re very sorry to hear that one item was missing from the order.
We have already contacted you by email with the available solution and will do our best to assist you further.
I am an Australian size 20. I bought a size 2XL thinking it would fit but sadly it is around an Australian size 16/18. Great jersey for someone.
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
Dre’s was too short for my 5’8” frame. Had to give it to my shorter cousin.
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.