Return & Exchange
Thank you for shopping at oxknit
If you are not entirely satisfied with your purchase, we're here to help.
Exchange or Return for a Refund
The products can be returned within 30 days after they have been received. A new product may be exchanged for another product or returned for a refund.
To be eligible, please make sure that.
-The product is in its original packaging
-The product isn't used or damaged
Products that do not meet these criteria will not be considered for return.
To return the products, please submit items change request to customer service via firstname.lastname@example.org.
Most returns are processed within 5 business days after we receive your package.
Once your refund has been issued, you will receive a confirmation email.
-You must email us a picture showing the problem/defect when you submitting the return/exchange request.
After you receive confirmation from our customer service, please send the product along with the product list which includes the product ID. A tracking No. of the returning parcel is required; we will deal with the product exchange or refund after we get your returning parcel.
If you received a damaged product, please notify us immediately for assistance.
We offer full refund if the order is cancelled within 24 hours of your purchase.
You should submit an order cancellation request to our customer service via email@example.com once you decide to cancel the order.
We will NOT accept order cancellation request if the orders have been shipped.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
ATTN: Wang Yu Jia
ADD: No.10, Lane 14, Yuwuheng Street, Guancheng District, Dongguan City, Guangdong Province, China
Phone number: +86 13798714562
After you sent them back, please provide the distinct photo of the returning package and receipt for us to confirm and refund faster. (Attention Please: If you need a refund, but you do not contact us by email in advance, and return the items directly to this address, you will not get the refund.)