Vores politik varer i 30 dage. Venligst behandl returneringen inden for 30 dage efter levering, og venligst tillad 1-2 uger fra det tidspunkt, du sender din returnering, for at den kan blive behandlet.
Du vil modtage en -email, når din returneringsanmodning er blevet behandlet med succes.
Når din returnerede vare er modtaget, og den overholder vores returpolitik, vil vi udstede en refundering til dig via den betalingsmetode, der blev brugt på købstidspunktet.
Bemærk:
Af hygiejnemæssige årsager accepterer vi ikke returnering til ombytning eller refundering for lingeri, undertøj, natøj, badetøj og trusser, medmindre varerne er synligt defekte.
Situations vi refunderer
Produktets problem
Hvis produktet ikke matcher det, du ønsker, eller hvis produktet har et kvalitetsproblem, vil vi behandle en refundering inden for 3 arbejdsdage.
Udsolgt
Hvis produktet, du har købt, er udsolgt, vil vi kontakte dig via email for at tilbyde dig muligheden for enten at få en refundering eller vente på, at det bliver genopfyldt.
PayPal Problemer
Hvis dit PayPal-konto navn og adresse ikke matcher din ordre, sender vi en e-mail til verifikation. Hvis der ikke er noget svar inden for 3 arbejdsdage, vil vi automatisk refundere ordren.
Situationer vi ikke dækker forsendelsesgebyr:
1. Vælg forkert størrelse, forkert stil;
2. Vil ikke/kan ikke lide;
3. Intet galt med produktet, vil bare returnere.
Eventuelle andre spørgsmål kontakt: support@oxknit.com.
Returneringsproces:
Venligst inkluder følgende information i returpakken :
① Ordrenummer og produkt SKU for de varer, du returnerer.
(Lokalt postkontors returnering kun. (du kan pådrage dig importafgifter, og leveringen kan blive forsinket, hvis du vælger ekspres som DHL, UPS, TNT og FEDEX))
② Forsendelseslabel (uden på pakken).
③ Sporingsnummer.
④ Årsager til returnering.
Venligst send en e-mail og bevis for problemet med varen (billede af varens kvalitetsrelaterede problem, forkert størrelse osv.), vi refunderer efter vi har modtaget pakken og inspiceret den.
Hvis returneringen skyldes forbrugeren, skal forbrugeren være ansvarlig for forsendelsesomkostningerne. Den specifikke omkostning skal baseres på det ekspresfirma, du vælger.
Hvis det skyldes vores årsager, er de modtagne varer beskadigede eller forkerte, og forbrugeren skal ikke bære forsendelsesomkostningerne af denne grund.
Tak fordi du handler hos OXKNIT!
- strikket Top
- 100% bomulds garn
- Uforet
- Regular fit
- Maskinvaskbar
Stof & Pleje
- Delikat Maskine Vask ved 30 grader(86℉) med lignende farver.
- Stryg på vrangen ved lav temperatur.
- Opbevar fladt.
- Tør ikke i tørretumbler.
- Bleg ikke.
Eu amei a minha compra. Tudo lindo e com ótimo acabamento, apenas uma XL, achei pequena. Não demorou muito a entrega, creio que uns 20 dias. Recomendo! Vou comprar mais 💕
I’m a dachshund mama and while this isn’t a cream colored dachshund like I have, it’s still one of my favorite things to grab from the closet. I always get compliments at work and my students love it too. Sizing was good and it’s as pictured.
Just wore mine today and it feels so confy and looks so lovely.
I got compliments as it is so cute and fits very well.
I'm 1.63 at 67 Kg and order an XL.
Also washed it on the gentle cold cycle at the end of the day and dried it flat. It is perfect.
I'm in love with the brand. I won over a dozen pieces by now.
The sweater is really cute, but it came with a snag in the fabric right in the center of the front of the sweater. Definitely makes me question how it will hold up over time and it’s in such a noticeable location I’m not sure if I’ll even wear it.
We're sorry to hear about your concerns regarding the visible snag on the front of your sweater.
Thank you for providing the photos. After reviewing them, we can see the small irregularity in the knitted fabric that you've pointed out.
Our sweaters are made using knitting techniques that involve interlocking yarn loops, and occasionally, individual stitches may appear slightly raised or uneven. However, we understand that this is particularly noticeable because it is located on the front of the sweater.
While a small irregularity does not necessarily mean the fabric will unravel or lose its durability, we'd like to have our product team review this specific area more closely rather than dismiss your concerns.
Please feel free to contact our customer service team with your order details. We'd be happy to discuss a suitable solution, including a possible replacement or exchange.
We sincerely apologize for the disappointment and appreciate you bringing this to our attention.
Very happy with my cute doggie shirt.
Great quality, very nice
My husband and I wore our matching oxknit outfits to our recent trip to Ravenna Italy. He was unaware I purchased matching outfits but he happily wore his retro shirt. I think it fit him well.
I have so many Oxknit sweaters at this point, I have lost count. They are always exactly what you'd expect based on the pictures, the quality is amazing. I'm 5'1" and 130 lbs, and small is the right size for me. They do take quite awhile to ship, so be prepared for at least a month before delivery, if you're ordering for a specific event. I check the website daily for new releases.
I have so many Oxknit sweaters at this point, I have lost count. They are always exactly what you'd expect based on the pictures, the quality is amazing. I'm 5'1" and 130 lbs, and small is the right size for me. They do take quite awhile to ship, so be prepared for at least a month before delivery, if you're ordering for a specific event. I check the website daily for new releases.
I absolutely love this sweater. I have so many Oxknit shirts at this point, I have lost count. They do not disappoint and very high quality. They do take awhile to ship, so be prepared for that. If you're ordering one for a specific event, you need to be prepared for at least a month before arrival. I'm 5'1", 130 lbs, and small is the right size for me.
Unlike other products from oxknit this isn’t well made. After trying it on, parts that should lie flat like pokers don’t, it seems stretched in parts, and I dread to think how it will stand up to a wash. The colour is great, and it feels like it would keep me warm
Thanks for your review.
We are very sorry to hear this and truly regret that the item did not meet your expectations. Could you please send a few photos showing the issue you are facing to our after-sales email support@oxknit.com? We would like to check this further with our team and help provide a proper solution for you as soon as possible.
Love the sweater, but an XL was skin tight on me, whereas they are usually loose and I also fit in large, but as more fitted. This is the only XL that doesn’t fit me. I gave mine away.
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
Very loose.i got an S, i wear S but this looked like M or L. I was super sad. Can't wear it.:(
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
Wayyyyy too big and frumpy. I tried to return but no one got back to me
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
Sehr schlechte Qualität
Thank you for sharing your feedback with us. We apologize for any disappointment you may have experienced with our product.
We strive to provide high-quality items and we are sorry to hear that this was not reflected in your recent purchase. We will make sure to take your comments into consideration for future improvements.
If you would like to discuss this matter further, please do not hesitate to reach out to our customer service team. Thank you for bringing this to our attention.
