Buyer Protection

Buyer Protection


Regular price$2.00
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Shipping calculated at checkout.
Title

Our policy lasts 30 days. So please process the return within policy lasts, and allow 1-2 weeks from the time you mail your return for it to be processed.

You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.

Notice:
Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on Tops, Briefs.

Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.

Out of stock
If the product you purchased had out of stock, we will contact the offer you the choice to either refund or wait until in stock by E-mail.

PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.

Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.

Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.



If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!

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100% Payment guarantee & Protect your order from damage, loss, or theft.
  • The delivery date is 6-15 days

Customer Reviews

Based on 40 reviews
63%
(25)
3%
(1)
0%
(0)
10%
(4)
25%
(10)
J
Justin Brown (Sydney, AU)
Right material. Right size.

Were ordered 8 Oxknit shorts so far and every one of them has been 100% cotton, and accuracy sizing. We have so many it’s starting to get awkward.

A
Amado Keshtkar (Luxembourg, LU)

Never ever

A
Alfie Casing
Looks great!

Shipping was too expensive and took awhile to receive

G
Günther Prada (North Bergen, US)
Gunther

Sweater was great but not true to size. I’m usually a medium but with this brand I am a small.

P
Peter Schmitt (Amsterdam, NL)
Terrible quality product

This is one of the worst quality products I have ever bought online.
The fabric is cheap and will fall apart if you look at it for too long.
The neck of the garment is big enough to be comfortable on a large buffalo.
The sleeves (that are meant to be long) are perfect for a Scotsman who doesn’t want to pay for anything


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