I love this halter, it looks just as advertised. The weight of it is perfect for summer, however it runs large. I usually wear an XL so that’s what I ordered, but definitely should’ve gotten a L.
I wanted to update my review. Customer service got back to me and are sending me a new top and letting me do as I wish with the old one. Couldn’t be more satisfied. 🤞🏻. They actually got back to me before I wrote the review but it was in my junk box and I can’t figure out how to delete my previous negative review.
Thank you so much for your kind review.
We’re truly grateful for your support and so happy to hear that you’re pleased with your purchase. Your feedback means a lot to us and encourages us to keep improving.
We hope you continue to enjoy your item, and we look forward to serving you again in the future.
I ordered a medium but it fits like a small. I love this company and their clothes. Always get compliments. They are sending me a new one and letting me keep the one that doesn’t fit!
This is adorable but the sizing is off. I have to exchange but I’m not getting a response from customer service. Size up!!
We're sorry to hear that the size did not meet your expectations.
According to our records, we have already replied to your email. If you haven't seen our response, please check your spam or junk folder.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page before purchasing to help choose the most suitable size.You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
I couldn't wait to review this item in particular. It is probably the lowest quality item I have ever purchased. Despite the label claiming it's 100% cotton, the products were so thin and even looked low quality so I think I would have returned them despite sizing issues. Which brings us to my favorite part... the sizing. I wear size small across all international brands. I don't have a large chest but my shoulders are a very typical size Small everywhere. This is me in their size S. Apart from this, they have the worst customer service, they delay their response increasing your chances of missing the return window. And they ask for unreasonable things such as showing a measurement of the clothing basis the dimensions of a formal shirt while this specific product is clearly backless and can not be measured as a normal shirt would, so it makes no sense to ask the customer to do this to prove that the sizing on their webpage is not wrong. Of course YOU HAVE TO PAY SHIPPING EXPENSES ON YOUR OWN TO RETURN THE ITEMS and they delay the payment as much as they can. AVOID THIS COMPANY AT ALL COSTS, Worst online shopping experience you can get.
Thanks for your review.
We strive to provide high-quality items and we are sorry to hear that this was not reflected in your recent purchase. We will make sure to take your comments into consideration for future improvements.
Also, we’re sorry, but since there has been no tracking update for your returned parcel, we are unable to arrange the refund first at this time. Without updated tracking information, we cannot confirm that the parcel is on its way back to our warehouse. If you would like to discuss this matter further, please feel free to reach out to our customer service team. Thank you for bringing this to our attention.