These clothes are not as they look in the picture. They arrive looking like secondhand used materials. And they’re also oversized.
Hi,
Thank you for sharing your experience with us. We want to apologize for the disappointment and inconvenience you've experienced with your purchase.
We have shown the size chart on the item page, if the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address support@oxknit.com. And we will responsible for the item if there is over 3cm/1.2 inch of size inaccuracy.
We understand how frustrating it can be to receive a product that does not meet your expectations. We have a 30-day return policy in place for situations like this. Please take a look at our return policy here: https://www.oxknit.com/pages/return-exchange. We want to make sure you are completely satisfied with your purchase and we would be happy to help you with a return or exchange.
Thank you for bringing this to our attention. We truly value your feedback and we will use it to improve our products and services in the future. Have a blessed day!
Best regard,
Oxknit Customer Service Team
I don’t like the way it fit. Period. Feelscheap.
Hi,
Thank you for sharing your experience with us. We want to apologize for the disappointment and inconvenience you've experienced with your purchase.
We understand how frustrating it can be to receive a product that does not meet your expectations. We have a 30-day return policy in place for situations like this. Please take a look at our return policy here: https://www.oxknit.com/pages/return-exchange. We want to make sure you are completely satisfied with your purchase and we would be happy to help you with a return or exchange.
Thank you for bringing this to our attention. We truly value your feedback and we will use it to improve our products and services in the future. Have a blessed day!
Best regard,
Oxknit Customer Service Team
I would not recommend very poor quality runs very, very small and the refund policy is a joke
Dear,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.oxknit.com/pages/return-exchange
We have shown the size chart on the item page, if the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address support@oxknit.com. And we will responsible for the item if there is over 3cm/1.2 inch of size inaccuracy.
Best regard,
I would not recommend very poor quality runs very, very small and the refund policy is a joke
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.oxknit.com/pages/return-exchange
We have shown the size chart on the item page, if the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address support@oxknit.com. And we will responsible for the item if there is over 3cm/1.2 inch of size inaccuracy.
uns very, very small and the refund policy is a joke
Great item not true to size. Very very small
Dear,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.oxknit.com/pages/return-exchange
We have shown the size chart on the item page, if the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address support@oxknit.com. And we will responsible for the item if there is over 3cm/1.2 inch of size inaccuracy.
This sweater is gorgeous, but has a design flaw. The cute little buckles are magnetic, and are the only thing holding it together. For me, in order for it to fit well everywhere else, I went down a size and the waist fits, but is tight enough that it pulls apart and there’s nothing else to keep it together. I’m keeping it so I’ll take it to a seamstress to have her work her magic. Just want to make sure others know!
Hi!
Thank you for taking the time to leave us a review.
We apologize for any inconvenience caused and we understand that the sizes may not fit well for some customers. We highly recommend checking our size chart before making a purchase, and if you prefer a looser fit, we suggest going for a larger size. Our size chart can be found on the item page.
Thank you for your support and have a blessed day!
It doesn't look like the picture at all. It's not structured, entirely shapeless.
Hi,
Thank you for sharing your experience with us. We want to apologize for the disappointment and inconvenience you've experienced with your purchase.
We understand how frustrating it can be to receive a product that does not meet your expectations. We have a 30-day return policy in place for situations like this. Please take a look at our return policy here: https://www.oxknit.com/pages/return-exchange. We want to make sure you are completely satisfied with your purchase and we would be happy to help you with a return or exchange.
Thank you for bringing this to our attention. We truly value your feedback and we will use it to improve our products and services in the future. Have a blessed day!
Best regard,
Oxknit Customer Service Team
The shirts do have that 70”s flair, but the sizing is off. I am a big guy and xxl is more like a xl and why do these companies never make tall sizes. It seems now days everybody wants cropped shirts. Worth the buy if they fit your body type.
Hi!
Thank you for taking the time to leave us a review.
We apologize for any inconvenience caused and we understand that the sizes may not fit well for some customers. We highly recommend checking our size chart before making a purchase, and if you prefer a looser fit, we suggest going for a larger size. Our size chart can be found on the item page.
Thank you for your support and have a blessed day!
I followed the directions on the tag but it still came out a bit shrunken (I air dried it) and doesn’t look the same as when I bought it.
Hello,
Thank you for letting us know, and we're sorry to hear that the sweater doesn't look quite the same as when you first received it.
Knitwear made from cotton yarn has a certain degree of natural elasticity. Its shape and dimensions may change slightly after washing due to the characteristics of the knitted structure and the cotton fibers.
Generally, our knitwear is designed to maintain its shape when cared for according to the washing instructions, and significant shrinkage or deformation is not expected.
We recommend gently reshaping the sweater while it is slightly damp and laying it flat to air dry. Avoid hanging it while wet, as this may affect its shape.
We appreciate your feedback and hope these suggestions help restore the sweater's original shape.
Have a nice day!
The navy blue looks faded.
Hello,
Thank you for your feedback!
We're sorry if the navy blue color wasn't quite what you expected.
Please note that slight differences in color appearance may occur due to lighting conditions, screen settings, and differences between electronic devices.
We appreciate your understanding and hope you enjoy your purchase!
Have a nice day!
The top is too short and not bust friendly. I can't wear it. I would need to upsize 2 sizes.
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
This sweater looks more structural than it is in person. The puff shoulder sleeves don't puff, the cuffs are loose and do not provide structure for the sleeves, and the whole sweater is boxed shaped, not fitted like shown. This is why it's better to see these sweaters on a model. I don't think it's a total loss, it's just not as mod-looking as I hoped. If you are between sizes, go down. I'm 5'4", 227 lbs, wide hips, and the 2x is just a little too big. This might help with the form fitting issues I mentioned. The quality is good though, as always. The sweater is thicker than it looks (i.e. not see-through), and I'm always glad to see no plastic in this sweater - 100% cotton.
Thank you for taking the time to leave a review and for your detailed feedback. We apologize that the fit and structure of the sweater did not fully meet your expectations, though we are glad to hear you are happy with the 100% cotton quality.
We highly recommend checking our size chart before making a purchase. We also appreciate your specific size recommendations and your note about going down a size for a more fitted look—this is very helpful feedback for us and for other customers. We will definitely take your comments about the design into consideration for future products.
If you need any further assistance, please don't hesitate to contact our after-sales email at support@oxknit.com. We will do our best to provide a suitable solution rather than having you return the item.
Cotton/material not as nice à expected. Closure flimsy in faux leather. Would not recommend.
Thank you for sharing your feedback with us. We apologize for any disappointment you may have experienced with our product.
We strive to provide high-quality items and we are sorry to hear that this was not reflected in your recent purchase. We will make sure to take your comments into consideration for future improvements.
If you would like to discuss this matter further, please do not hesitate to contact our after-sales email at support@oxknit.com. Thank you for bringing this to our attention.
It’s a cute sweater, but after wearing it only once, I noticed a hole under the arm. That was very disappointing!
Dear,
We sincerely apologize for the inconvenience caused.
We have a strict quality control before items are packed and shipped. If your items come with bad quality, please feel free to contact our email address: support@oxknit.com with your order number and photos of the defective parts. After we confirm the issue, we will provide a reasonable solution for you.
Best regards,
Oxknit Customer Service Team
I own over 20 pieces from Oxknit and they do no disappoit.
Unlike some coments say here, the quality is realy great. The items are 100% cotton, soft and breathable. Some items are thiker than other, and it is normal. The designs are cute and unique.
The cliente support may take a day to reply, but they always get back to me.
This dress is cute and confy, and probably the ONLY PIECE (remember I own over 20 items already, and adding as I introduced my husband to the brand and he's enjoyng the cardigans!) that did not fit quite right. It runs a bit big in size and a bit short in lenght. So, if you like short skirts it will be fine. I was expecting it to be a bit longer, as it lookls longer on the photo.
It feels disproportionate on me. I am 1,63m and at 67Kg. Ordered an 2XL and it felt enormous, and yet, still short on the legs. Maybe an XL would have been better. But I still feel it is short. BUT the quality of the cotton and the knitting are impecable, as always, and the dots are cute. I got an exchange for this item. Took time, but it arrived alright. Very professional.
Hello,
Thank you so much for your wonderful and detailed feedback! It truly means a lot to us that you've chosen OXKNIT for so many of your wardrobe favorites and even introduced our brand to your husband!
Regarding sizing, we recommend consulting the size chart before placing your order.
We have shown the size chart on the item page, if the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address support@oxknit.com. And we will responsible for the item if there is over 3cm/1.2 inch of size inaccuracy.
Warm regards,
OXKNIT Customer Support
The product received is NOTHING like what was received.
The product had stretched out button holes, and the zipper was crooked and warped where it's impossible to lie flat, giving the cardigan a horrible look.
It's been a week of back and forth emails. Their initial resolution was to offer me a 40% refund - like I can wear only 60% of the a poorly manufactured garment? Then they offered a 50% refund - like I can wear 50% of the garment?
My resolution to them was simple - provide me with a postage-paid return label for a full refund. Oh, and one of their emails said they're a "small business." Right.
OXKNIT wants me to return the item back to China at my own expense instead of sending a pre-paid mailing label and keeping a customer that has bought several items directly from their website and Amazon.
Horrible product and horrible customer service!
Hello,
Thank you for sharing your feedback.
We'd like to clarify that the buttonholes on this cardigan are made directly into the knitted fabric rather than using separately reinforced fabric. Since knitted fabrics naturally have some elasticity, the buttonholes may stretch slightly. This is a characteristic of this particular knitting technique.
Under normal use, as long as the buttonholes are not pulled or stretched excessively, they should not continue to loosen or become larger.
We appreciate you bringing your concerns to our attention, and we'll share your feedback with our team for further review and product improvement.
Best regards,
OXKNIT Customer Support
Did not fit like it should have I had to give it away.. xl is really a large/medium.
Dear,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.oxknit.com/pages/return-exchange
We have shown the size chart on the item page, if the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address support@oxknit.com. And we will responsible for the item if there is over 3cm/1.2 inch of size inaccuracy.
Best regard,
Does not look like picture and hangs awkwardly. Sized much smaller than the other sweaters I’ve purchased. I gave 2 stars because it is a pretty color - but I would not recommend
Dear,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.oxknit.com/pages/return-exchange
We have shown the size chart on the item page, if the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address support@oxknit.com. And we will responsible for the item if there is over 3cm/1.2 inch of size inaccuracy.
Best regard,
Achei bonita mas não vale o preço ,muito cara .
Hello,
Thank you for sharing your honest feedback!
We're glad you like the design, although we're sorry to hear that you feel the price is higher than expected.
We truly appreciate your feedback and will share it with our team for consideration.
Best regard,
Oxknit Customer Service Team
I like this but is smaller in person. It looks a little cheap. Kind of flimsy. I will use it, but won’t hold all my stuff.
Hi!
Thank you for taking the time to leave us a review.
We apologize for any inconvenience caused and we understand that the sizes may not fit well for some customers. We highly recommend checking our size chart before making a purchase, and if you prefer a looser fit, we suggest going for a larger size. Our size chart can be found on the item page.
We also understand how frustrating it can be to receive a product that does not meet your expectations. We have a 30-day return policy in place for situations like this. Please take a look at our return policy here: https://www.oxknit.com/pages/return-exchange. We want to make sure you are completely satisfied with your purchase and we would be happy to help you with a return or exchange.
Thank you for bringing this to our attention. We truly value your feedback and we will use it to improve our products and services in the future. Have a blessed day!
Best regard,
Oxknit Customer Service Team
I’m so disappointed with actually item I’ve received. The sweater doesn’t ever look like advertising on website. Very poor quality, thin fabric, colour far off from the original product advertised!
Even size way too off.
I’m starting the return process right away!
Incredible Dissatisfied!
Hi,
Thank you for sharing your experience with us. We want to apologize for the disappointment and inconvenience you've experienced with your purchase.
We understand how frustrating it can be to receive a product that does not meet your expectations. We have a 30-day return policy in place for situations like this. Please take a look at our return policy here: https://www.oxknit.com/pages/return-exchange. We want to make sure you are completely satisfied with your purchase and we would be happy to help you with a return or exchange.
Thank you for bringing this to our attention. We truly value your feedback and we will use it to improve our products and services in the future. Have a blessed day!
Best regard,
Oxknit Customer Service Team
I received this sweater and was shocked at how different it looks in pictures and in person. I always wear medium in most clothing, this medium was too small and the quality of the fabric was not great. Looks cheap and see through. I would have returned these had the return policy been better. In order to return an item, you have to pay for the shipping to China (which was more than my total order) and then they refund you the cost of your items minus the shipping that was used to ship to you. I would not recommend ordering from here—quality is bad and return policy is horrible.
Hi,
Thank you for sharing your experience with us. We want to apologize for the disappointment and inconvenience you've experienced with your purchase.
We have shown the size chart on the item page, if the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address support@oxknit.com. And we will responsible for the item if there is over 3cm/1.2 inch of size inaccuracy.
We understand how frustrating it can be to receive a product that does not meet your expectations. For this situation, you can communicate with our customer service team. We will provide you with a satisfactory solution.
Thank you for bringing this to our attention. We truly value your feedback and we will use it to improve our products and services in the future. Have a blessed day!
Best regard,
Oxknit Customer Service Team
I was pretty disappointed with the quality.
Hi,
Thank you for sharing your experience with us. We want to apologize for the disappointment and inconvenience you've experienced with your purchase.
We understand how frustrating it can be to receive a product that does not meet your expectations. We have a 30-day return policy in place for situations like this. Please take a look at our return policy here: https://www.oxknit.com/pages/return-exchange. We want to make sure you are completely satisfied with your purchase and we would be happy to help you with a return or exchange.
Thank you for bringing this to our attention. We truly value your feedback and we will use it to improve our products and services in the future. Have a blessed day!
Best regard,
Oxknit Customer Service Team
Crappily cheap made zip had seam sewn in and unable to use the zip. Offered and received a $6 refund. Retarded. Save your money
Hello,
We're truly sorry to hear about your experience with the zipper and that the item did not meet your expectations.
This is certainly not the quality or experience we want our customers to have. While we did offer a partial refund to address the issue, we're sorry that our resolution did not leave you satisfied.
We take feedback like yours seriously and will share your comments with our quality control team for further review and improvement.
We sincerely apologize for the disappointment and appreciate you bringing this to our attention.
Best regards
Low quality. Sizing issues. Customer service could have cared less.
Hello,
We're truly sorry to hear that your experience with OXKNIT didn't meet your expectations.
We take product quality, accurate sizing, and customer service very seriously, and we're disappointed to know that we fell short in these areas.
Your feedback is important to us, and we'll share it with our team to help improve both our products and customer support.
We'd sincerely appreciate another opportunity to make things right. Please feel free to contact us at support@oxknit.com so we can look into your concerns further.
Thank you for your feedback.
Best regards,
Customer Support