Our policy lasts 30 days. So please process the return within policy lasts, and allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on Tops, Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased had out of stock, we will contact the offer you the choice to either refund or wait until in stock by E-mail.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Knitted Polo
- 100% cotton yarn
- Unlined
- Regular fit
- Machine washable
Fabric & Care
- Delicate Machine Wash at 30 degrees(86℉) with similar colors.
- Iron inside out on low temperature.
- Store flat.
- Do not tumble dry.
- Do not bleach.
Pretty good overall. I ordered in the U.S. and it took around 5-8 business days to arrive. You should definitely listen to the sizing guide. Good marital, good fit, looks good. Overall 4.5 stars
My son loved this shirt and wore it immediately. Pleased with its construction.
He loved it! It was a gift!
Only complaint is that the shirt lapels don't stay in place.
Very sharp retro look. A little off on the sizing but it works under a jacket or blazer really well.
Great shirt for an outdoor concert in the park.... Several compliments... Winning
Knocked another one out of the park!
Many compliments....
Perfect shirt for my New Cap... Shout out to the Champion DR
Great color very comfortable
Though the sweater is well made and the materials of good quality, this sweater ran very large. It took forever to reach me, and returning it required money and time, neither of which I had. Now I’m stuck with a sweater I’ll never wear. Be forewarned - products run very large.
Hi
Thank you for your feedback, we are sorry that you were not satisfied with your purchase. We understand your frustration and would like to apologize for any inconvenience caused. We recommend that our customers refer to the size chart provided on the product page to ensure the best fit. If you prefer a looser fit, we suggest ordering a size up. We apologize for any confusion regarding our return policy and will take your comments into consideration for future improvements. We hope you have a nice day!
Best,
Oxknit Customer Service Team
The best sweater ever. The pattern is perfect and it's warm and cozy.
Dear,
Thank you for your support and affirmation
We will continue to update trendy products, we really appreciate it if you continue to follow us
Everything goes well!
Fit was a bit off. Color and pattern was fun but doesn't really keep shape
Hi,
Thank you for taking the time to leave a review. We apologize that the fit was not what you expected and that the color and pattern did not hold its shape. We suggest referring to our size chart before making a purchase and if you prefer a looser fit, we recommend going up a size. The size chart can be found on the item's page.
We hope you have a blessed day!
I was pleasantly surprised with the fit and quality of this sweater. True to size and washes well. I get a ton of compliments when I wear it!
Dear,
Thank you for your support and affirmation
We will continue to update trendy products, we really appreciate it if you continue to follow us
Everything goes well!
I bought 2 of these - different patterns and colors, same style. They were both really big - more like size medium than small. I didn't read the fine print that you have to ship them back to China in order to get a refund. Can't believe this wasn't mentioned in any other comments.
They also feel cheap.
Hi,
Thank you for your feedback and we are sorry for not making you satisfied.
We advise you to refer to the size chart to choose your size, and we prefer to recommend you buy a larger size if you like loose. We have shown the size chart on the item page.
Have a blessed day!