Nuestra política dura 30 días. Por favor, procese la devolución dentro de los 30 días desde la entrega, y permita de 1 a 2 semanas desde el momento en que envíe su devolución para que sea procesada.
Recibirá un correo electrónico una vez que su solicitud de devolución haya sido procesada con éxito.
Una vez que hayamos recibido su artículo devuelto, y cumpla con nuestra política de devoluciones, le emitiremos un reembolso a través del método de pago utilizado en el momento de la compra.
Nota:
Por razones de higiene, a menos que los artículos estén visiblemente defectuosos, no aceptamos devoluciones para cambio o reembolso de lencería, ropa interior, ropa de dormir, trajes de baño y bragas.
Situaciones que reembolsamos
Problema del producto
Si el producto no coincide con lo que desea o el producto tiene un problema de calidad, procesaremos un reembolso dentro de 3 días hábiles.
Agotado
Si el producto que compraste está agotado, nos pondremos en contacto contigo por correo electrónico para ofrecerte la opción de obtener un reembolso o esperar a que se reponga.
Problemas con PayPal
Si el nombre y la dirección de tu cuenta de PayPal no coinciden con los de tu pedido, enviaremos un correo electrónico para verificación. Si no hay respuesta dentro de 3 días hábiles, reembolsaremos automáticamente el pedido.
Situaciones que no cubrimos el costo de envío:
1. Elegir talla incorrecta, estilo incorrecto;
2. No querer/gustar;
3. No hay nada malo con el producto, solo quieres devolverlo.
Cualquier otra pregunta contacta: support@oxknit.com.
Proceso de Devolución:
Por favor incluye la siguiente información en el paquete de devolución :
① Número de pedido y SKU del producto(s) que devuelves.
(Devolución solo en la oficina de correos local.(puede incurrir en impuestos de importación y la entrega puede retrasarse si elige envíos exprés como DHL, UPS, TNT y FEDEX))
② Etiqueta de envío (fuera del paquete).
③Número de seguimiento.
④ Razones para la devolución.
Por favor, envíe un correo electrónico y demuestre el problema del artículo (foto del problema relacionado con la calidad del artículo, talla incorrecta, etc.), reembolsaremos después de recibir el paquete y revisarlo.
Si la devolución es causada por el consumidor, el consumidor debe ser responsable del costo de envío. La tarifa específica debe basarse en la empresa de mensajería que elija.
Si debido a nuestras razones, los bienes recibidos están dañados o no son correctos, el consumidor no está obligado a asumir el costo de envío por esta razón.
¡Gracias por comprar con OXKNIT!
- Top de punto
- Hilo 100% algodón
- Sin forro
- Corte regular
- Lavable a máquina
Tejido & Cuidado
- Lavado a máquina delicado a 30 grados (86℉) con colores similares.
- Planchar del revés a baja temperatura.
- Almacenar plano.
- No secar en secadora.
- No blanquear.
Its a great sweater. It runs very small. I gave it to s skinny friend. I ordered the largest size so it would be roomy. It fit my friend perfectly. She is a medium. Its really cool. I was sad. At least my friend sara was happy.
Hello,
We're glad your friend Sara is enjoying the sweater, but we certainly understand your disappointment.
We offer a 30-day return policy. You can find more details here:
https://www.oxknit.com/pages/return-exchange
We provide a size chart on each product page for reference. However, if you feel the actual measurements of the sweater differ significantly from our size chart, we'd appreciate it if you could send us a few photos showing the measurements of the garment to support@oxknit.com.
If the measurement discrepancy exceeds 3cm/1.2 inch, we will take responsibility for the sizing issue and provide an appropriate solution.
We sincerely apologize for the disappointment and appreciate you bringing this to our attention.
Looking forward to your reply. Have a nice day!
Perfect sweaters for fall and Halloween season!
This jumper is exactly as you see it, and it is perfect! Amazing quality and very well made. All I can suggest is when purchasing size up. Other than that she’s perfect.
La tela es suave , y a mí me quedó perfecto! Pedí un talla más de la que uso y para día de muertos estuvo excelente !
Good quality, great fit, and vibrant colors.
The top is too short and not bust friendly. I can't wear it. I would need to upsize 2 sizes.
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
This sweater looks more structural than it is in person. The puff shoulder sleeves don't puff, the cuffs are loose and do not provide structure for the sleeves, and the whole sweater is boxed shaped, not fitted like shown. This is why it's better to see these sweaters on a model. I don't think it's a total loss, it's just not as mod-looking as I hoped. If you are between sizes, go down. I'm 5'4", 227 lbs, wide hips, and the 2x is just a little too big. This might help with the form fitting issues I mentioned. The quality is good though, as always. The sweater is thicker than it looks (i.e. not see-through), and I'm always glad to see no plastic in this sweater - 100% cotton.
Thank you for taking the time to leave a review and for your detailed feedback. We apologize that the fit and structure of the sweater did not fully meet your expectations, though we are glad to hear you are happy with the 100% cotton quality.
We highly recommend checking our size chart before making a purchase. We also appreciate your specific size recommendations and your note about going down a size for a more fitted look—this is very helpful feedback for us and for other customers. We will definitely take your comments about the design into consideration for future products.
If you need any further assistance, please don't hesitate to contact our after-sales email at support@oxknit.com. We will do our best to provide a suitable solution rather than having you return the item.
Cotton/material not as nice à expected. Closure flimsy in faux leather. Would not recommend.
Thank you for sharing your feedback with us. We apologize for any disappointment you may have experienced with our product.
We strive to provide high-quality items and we are sorry to hear that this was not reflected in your recent purchase. We will make sure to take your comments into consideration for future improvements.
If you would like to discuss this matter further, please do not hesitate to contact our after-sales email at support@oxknit.com. Thank you for bringing this to our attention.
It’s a cute sweater, but after wearing it only once, I noticed a hole under the arm. That was very disappointing!
Dear,
We sincerely apologize for the inconvenience caused.
We have a strict quality control before items are packed and shipped. If your items come with bad quality, please feel free to contact our email address: support@oxknit.com with your order number and photos of the defective parts. After we confirm the issue, we will provide a reasonable solution for you.
Best regards,
Oxknit Customer Service Team
I own over 20 pieces from Oxknit and they do no disappoit.
Unlike some coments say here, the quality is realy great. The items are 100% cotton, soft and breathable. Some items are thiker than other, and it is normal. The designs are cute and unique.
The cliente support may take a day to reply, but they always get back to me.
This dress is cute and confy, and probably the ONLY PIECE (remember I own over 20 items already, and adding as I introduced my husband to the brand and he's enjoyng the cardigans!) that did not fit quite right. It runs a bit big in size and a bit short in lenght. So, if you like short skirts it will be fine. I was expecting it to be a bit longer, as it lookls longer on the photo.
It feels disproportionate on me. I am 1,63m and at 67Kg. Ordered an 2XL and it felt enormous, and yet, still short on the legs. Maybe an XL would have been better. But I still feel it is short. BUT the quality of the cotton and the knitting are impecable, as always, and the dots are cute. I got an exchange for this item. Took time, but it arrived alright. Very professional.
Hello,
Thank you so much for your wonderful and detailed feedback! It truly means a lot to us that you've chosen OXKNIT for so many of your wardrobe favorites and even introduced our brand to your husband!
Regarding sizing, we recommend consulting the size chart before placing your order.
We have shown the size chart on the item page, if the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address support@oxknit.com. And we will responsible for the item if there is over 3cm/1.2 inch of size inaccuracy.
Warm regards,
OXKNIT Customer Support
Nice outfits
Me ha encantado la calidad de la falda y el cardigan, es súper agradable y muy cómodo. Perfecto para entretiempo !
I like all the sweaters, and if I could, I would buy them all. Great patterns. They are very comfortable to wear. The sizes match the size chart. I usually wear a size M, but your size S fits me very well.
I debated buying this for months because I don’t trust anything on the internet anymore. I’m so glad I took the risk. It’s adorable, looks boutique-ish, and isn’t scratchy. I love it so much I wore it two days in a row!
I love the material, fit true to size, and I get tons of compliments. Will purchase from them again.
