Nuestra política dura 30 días. Por favor, procese la devolución dentro de los 30 días desde la entrega, y permita de 1 a 2 semanas desde el momento en que envíe su devolución para que sea procesada.
Recibirá un correo electrónico una vez que su solicitud de devolución haya sido procesada con éxito.
Una vez que hayamos recibido su artículo devuelto, y cumpla con nuestra política de devoluciones, le emitiremos un reembolso a través del método de pago utilizado en el momento de la compra.
Nota:
Por razones de higiene, a menos que los artículos estén visiblemente defectuosos, no aceptamos devoluciones para cambio o reembolso de lencería, ropa interior, ropa de dormir, trajes de baño y bragas.
Situaciones que reembolsamos
Problema del producto
Si el producto no coincide con lo que desea o el producto tiene un problema de calidad, procesaremos un reembolso dentro de 3 días hábiles.
Agotado
Si el producto que compraste está agotado, nos pondremos en contacto contigo por correo electrónico para ofrecerte la opción de obtener un reembolso o esperar a que se reponga.
Problemas con PayPal
Si el nombre y la dirección de tu cuenta de PayPal no coinciden con los de tu pedido, enviaremos un correo electrónico para verificación. Si no hay respuesta dentro de 3 días hábiles, reembolsaremos automáticamente el pedido.
Situaciones que no cubrimos el costo de envío:
1. Elegir talla incorrecta, estilo incorrecto;
2. No querer/gustar;
3. No hay nada malo con el producto, solo quieres devolverlo.
Cualquier otra pregunta contacta: support@oxknit.com.
Proceso de Devolución:
Por favor incluye la siguiente información en el paquete de devolución :
① Número de pedido y SKU del producto(s) que devuelves.
(Devolución solo en la oficina de correos local.(puede incurrir en impuestos de importación y la entrega puede retrasarse si elige envíos exprés como DHL, UPS, TNT y FEDEX))
② Etiqueta de envío (fuera del paquete).
③Número de seguimiento.
④ Razones para la devolución.
Por favor, envíe un correo electrónico y demuestre el problema del artículo (foto del problema relacionado con la calidad del artículo, talla incorrecta, etc.), reembolsaremos después de recibir el paquete y revisarlo.
Si la devolución es causada por el consumidor, el consumidor debe ser responsable del costo de envío. La tarifa específica debe basarse en la empresa de mensajería que elija.
Si debido a nuestras razones, los bienes recibidos están dañados o no son correctos, el consumidor no está obligado a asumir el costo de envío por esta razón.
¡Gracias por comprar con OXKNIT!
Nice outfits
Me ha encantado la calidad de la falda y el cardigan, es súper agradable y muy cómodo. Perfecto para entretiempo !
I like all the sweaters, and if I could, I would buy them all. Great patterns. They are very comfortable to wear. The sizes match the size chart. I usually wear a size M, but your size S fits me very well.
I debated buying this for months because I don’t trust anything on the internet anymore. I’m so glad I took the risk. It’s adorable, looks boutique-ish, and isn’t scratchy. I love it so much I wore it two days in a row!
I love the material, fit true to size, and I get tons of compliments. Will purchase from them again.
These clothes are not as they look in the picture. They arrive looking like secondhand used materials. And they’re also oversized.
Hi,
Thank you for sharing your experience with us. We want to apologize for the disappointment and inconvenience you've experienced with your purchase.
We have shown the size chart on the item page, if the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address support@oxknit.com. And we will responsible for the item if there is over 3cm/1.2 inch of size inaccuracy.
We understand how frustrating it can be to receive a product that does not meet your expectations. We have a 30-day return policy in place for situations like this. Please take a look at our return policy here: https://www.oxknit.com/pages/return-exchange. We want to make sure you are completely satisfied with your purchase and we would be happy to help you with a return or exchange.
Thank you for bringing this to our attention. We truly value your feedback and we will use it to improve our products and services in the future. Have a blessed day!
Best regard,
Oxknit Customer Service Team
I don’t like the way it fit. Period. Feelscheap.
Hi,
Thank you for sharing your experience with us. We want to apologize for the disappointment and inconvenience you've experienced with your purchase.
We understand how frustrating it can be to receive a product that does not meet your expectations. We have a 30-day return policy in place for situations like this. Please take a look at our return policy here: https://www.oxknit.com/pages/return-exchange. We want to make sure you are completely satisfied with your purchase and we would be happy to help you with a return or exchange.
Thank you for bringing this to our attention. We truly value your feedback and we will use it to improve our products and services in the future. Have a blessed day!
Best regard,
Oxknit Customer Service Team
The top is too short and not bust friendly. I can't wear it. I would need to upsize 2 sizes.
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
This sweater looks more structural than it is in person. The puff shoulder sleeves don't puff, the cuffs are loose and do not provide structure for the sleeves, and the whole sweater is boxed shaped, not fitted like shown. This is why it's better to see these sweaters on a model. I don't think it's a total loss, it's just not as mod-looking as I hoped. If you are between sizes, go down. I'm 5'4", 227 lbs, wide hips, and the 2x is just a little too big. This might help with the form fitting issues I mentioned. The quality is good though, as always. The sweater is thicker than it looks (i.e. not see-through), and I'm always glad to see no plastic in this sweater - 100% cotton.
Thank you for taking the time to leave a review and for your detailed feedback. We apologize that the fit and structure of the sweater did not fully meet your expectations, though we are glad to hear you are happy with the 100% cotton quality.
We highly recommend checking our size chart before making a purchase. We also appreciate your specific size recommendations and your note about going down a size for a more fitted look—this is very helpful feedback for us and for other customers. We will definitely take your comments about the design into consideration for future products.
If you need any further assistance, please don't hesitate to contact our after-sales email at support@oxknit.com. We will do our best to provide a suitable solution rather than having you return the item.
Cotton/material not as nice à expected. Closure flimsy in faux leather. Would not recommend.
Thank you for sharing your feedback with us. We apologize for any disappointment you may have experienced with our product.
We strive to provide high-quality items and we are sorry to hear that this was not reflected in your recent purchase. We will make sure to take your comments into consideration for future improvements.
If you would like to discuss this matter further, please do not hesitate to contact our after-sales email at support@oxknit.com. Thank you for bringing this to our attention.
