Did not receive any product. Back and forth with Oxnit customer service over weeks. Reported to my CC company and received a full refund. I love the look of the products I see on line but, I will never again try to purchase from this organization ( there appear to be multiple entities involved). The fact they asked me to review the product they say was fulfilled is example enough of their operations
Thank you for your review.
We are truly sorry for the frustration and inconvenience caused by this experience. The parcel was returned to us for an unknown reason, and unfortunately, we did not receive any email from you confirming the contact information, which prevented us from moving forward with the next steps.
The review request email was sent automatically by our system, and we sincerely apologize that it reached you despite the issue with your order.
We completely understand your disappointment and deeply regret that we were unable to provide the service you expected. Thank you for your understanding, and we truly appreciate your feedback as we work to improve.
Jamais reçu
Merci pour votre commentaire.
D'après les informations du transporteur, le colis a été livré le 14 février.
Nous sommes désolés d'apprendre que vous n'avez pas pu le localiser.
Nous vous avons envoyé les informations nécessaires par courriel. Veuillez vérifier votre boîte de réception, ainsi que votre dossier de courriers indésirables, au cas où le message y aurait été classé.
Very nice sweater, I got many compliments.
The shirt fits tight so I would recommend a size up for anyone larger than XL
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com so we can discuss a proper solution with you.