This is my second shirt and I’m loving the style and the fit!
Oxknit claims I didn’t give them my correct delivery address. I gave them the correct delivery address again. Interestingly I have purchased from them before with zero issues regarding delivery. Their solution was to then send the shirt I ordered to California! I live in Oklahoma!! And, the shirt I ordered had already made it to Oklahoma!!! They then wanted me to pay more money to ship my order back to Oklahoma from California!!!! They haven’t contacted me since regarding an acceptable solution. Even after acknowledging that I corrected the delivery address for them.
Unbelievable!!!!!! Will have to take my business elsewhere.
Hi,
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced with your recent order. We have checked our records and noticed that we did reply to your email to confirm the address, but unfortunately, we never received a response from you. To protect your privacy, we cannot disclose too much information here, but we will be reaching out to you via email to address your concerns. Again, we apologize for any frustration this may have caused and we hope to find a suitable solution for you.
Thank you for your understanding.