The product itself is fantastic. Great fit, great construction, top notch design. The process was not so good. The system defaulted every item I ordered to a size small and I couldn't correct it on my end.
To be fair, once this was communicated, OXKnit intercepted the package and made the corrections, but I didn't know that until I received the order. Also, it took over a month to receive the order.
Again, the product is fantastic, the process was not. That said, I will order from OXKnit again, ultimately, it's worth it.
Hi,
Thank you for taking the time to leave a review.
We apologize for any inconvenience you experienced with the ordering process. We are constantly working to improve our system and we appreciate your feedback.
We are happy to hear that our customer service team was able to assist you and that you would still consider ordering from us again. Thank you for your support and we hope you continue to enjoy our products.
Have a blessed day!
I ordered 2 shirts 45 days ago, one shirt arrived pretty quickly and I still haven’t received this shirt yet. Don’t know why both shirts weren’t shipped together. If I don’t receive my other shirt I will not be ordering from here ever again.
Dear
We apologize for the inconvenience and frustration you have experienced with your order. We are sorry that customs lost your parcel and we will do our best to rectify the situation for you.
Please feel free to contact us via email and we will be more than happy to arrange a resend or a refund for you.
We appreciate your patience and understanding in this matter. We are looking forward to your reply so we can assist you further. Thank you for bringing this to our attention.
Sincerely,
Oxknit Customer Service Team
Nice shirt, unique, great quality.
Dear,
Thank you for your support and affirmation
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
I can’t give a review ,because I haven’t received my order yet 🤷🏾♂️
Hi!
Thank you for leaving a review. We apologize for the delay in receiving your order. To protect your privacy, we cannot disclose too much of your order information here, but we will be sure to reply to your comments by email.
We appreciate your patience and hope you have a blessed day!