Notre politique dure 30 jours. Veuillez traiter le retour dans les 30 jours suivant la livraison, et veuillez prévoir 1 à 2 semaines à compter de l'envoi de votre retour pour son traitement.
Vous recevrez un e-mail une fois votre demande de retour traitée avec succès.
Une fois votre article retourné reçu et conforme à notre politique de retours, nous vous rembourserons via le moyen de paiement utilisé lors de l'achat.
Notice :
Pour des raisons d'hygiène, sauf si les articles sont visiblement défectueux, nous n'acceptons pas les retours pour échange ou remboursement pour la Lingerie, les sous-vêtements, la Pyjama, les Maillots de bain et les Slips.
Situations pour lesquelles nous remboursons
Problème du produit
Si le produit ne correspond pas à ce que vous souhaitez ou présente un problème de qualité, nous traiterons un remboursement dans les 3 jours ouvrables.
Rupture de stock
Si le produit que vous avez acheté est en rupture de stock, nous vous contacterons par e-mail pour vous proposer l'option de recevoir un remboursement ou d'attendre le réapprovisionnement.
Problèmes PayPal
Si le nom et l'adresse de votre compte PayPal ne correspondent pas à ceux de votre commande, nous vous enverrons un e-mail pour vérification. En l'absence de réponse dans les 3 jours ouvrables, nous rembourserons automatiquement la commande.
Situations où nous ne prenons pas en charge les frais de retour :
1. Mauvaise taille, mauvais style sélectionnés ;
2. Ne plus vouloir/ne pas aimer ;
3. Aucun problème avec le produit, retour simple.
Pour toute autre question, contactez : support@oxknit.com.
Processus de retour :
Veuillez inclure les informations suivantes dans le colis de retour :
① Numéro de commande et SKU du produit des article(s) retourné(s).
(Retour uniquement via le bureau de poste local.(vous pourriez encourir des taxes d'importation et la livraison pourrait être retardée si vous choisissez des services express comme DHL, UPS, TNT et FEDEX))
② Étiquette d'expédition (à l'extérieur du colis).
③Numéro de suivi.
④ Raisons du retour.
Veuillez envoyer un e-mail et prouver le problème de l'article (photo du problème lié à la qualité de l'article, taille incorrecte, etc.), nous rembourserons après avoir reçu le colis et l'avoir inspecté.
Si le retour est causé par le consommateur, celui-ci doit assumer les frais d'expédition. Les frais spécifiques doivent être basés sur la société d'expédition choisie.
Si c'est dû à nos raisons, les marchandises reçues sont endommagées ou incorrectes, et le consommateur n'est pas tenu d'assumer les frais d'expédition pour cette raison.
Merci d'avoir acheté chez OXKNIT !
- Haut tricoté
- 100 % fil de coton
- Non doublé
- Coupe regular
- Lavable en machine
Tissu & Entretien
- Lavage en machine délicat à 30 degrés (86℉) avec des couleurs similaires.
- Repasser à l'envers à basse température.
- Conserver à plat.
- Ne pas sécher en machine.
- Ne pas utiliser de javel.
Joueur à l'extérieur, confortable à l'intérieur.
Un cardigan qui navigue entre douceur et audace. Le corps rose doux, les manches rouges vives et les côtes riches en ton chameau font de cette pièce un mélange de glace à la fraise avec un shot d'espresso — inattendu, mais totalement irrésistible.
Les poignets et ourlets côtelés chunky conservent une forte vibe vintage, tandis que les boutons style bois ajoutent ce charme fait main.Que ce soit porté par-dessus une chemise amidonnée ou enfilé avec un jean taille haute, ce cardigan est votre raccourci pour un look stylé sans effort.
Parfait pour les amateurs de couleurs, les adeptes de la dopamine dressing et les collectionneurs de cardigans.
Material very flimsy, not like on a picture - dissapointed.
Thank you for your review.
We’re sorry to hear that the fabric felt thinner than you expected.
This style is made using a jacquard knitting technique, which means the pattern is created by knitting different yarns directly into the sweater rather than printing it on the surface.
Because of this technique, the thickness can vary depending on how complex the pattern design is. If the design is more detailed, the sweater will usually feel thicker because more cotton yarn is used. On the other hand, simpler designs may feel lighter.
We truly appreciate your feedback and are sorry that it did not meet your expectations.
Super-thin knit. Runs very small (even sizing up) and offers none of the usual cotton give. And the process to make a return is difficult, with them making you prove the measurements and poor fit. Stay away!
Thank you for your review.
We’re sorry to hear that the fabric felt thinner than you expected.
This style is made using a jacquard knitting technique, which means the pattern is created by knitting different yarns directly into the sweater rather than printing it on the surface.
Because of this technique, the thickness can vary depending on how complex the pattern design is. If the design is more detailed, the sweater will usually feel thicker because more cotton yarn is used. On the other hand, simpler designs may feel lighter.
Also, in cases where an item is believed not to match our size chart, we may kindly ask for photos showing the measurements so that we can review the issue carefully.
We truly appreciate your feedback and are sorry that it did not meet your expectations.
Beautiful cardigan with fun color blocking and a nice vintage feel. The knit is soft and the colors are really vibrant. It does run quite small overall though, so I would recommend sizing 1-2 up for a more comfortable fit.
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit and fabric did not meet your expectations.
We completely understand your disappointment. Since fit can vary from person to person, the wearing experience may also differ. We kindly recommend checking the size chart on the product page, as it can help you choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com so we can discuss a proper solution with you.
Super disappointed in this product and the customer service I received. The sizing for this item is incredibly inaccurate - I am a standard L or XL, and this cardigan fit like a S - M. In addition to the sizing, the item's quality left much to be desired. Seems fraying and button holes falling apart. I reached out to customer service after establishing my issues would qualify for a full refund, and I was told I could receive another item, "free of charge," or a 15% refund. Not at all what their terms state. Extremely disappointed. Will not be purchasing from this site again.
Thanks for your review.
We’re very sorry to hear that the item did not fit as expected. We completely understand how disappointing this can be.
We would also like to kindly clarify that our return policy includes our return address and explains the situations in which the return shipping fee is not covered by us. We always aim to be transparent and would never want you to feel otherwise.
For cases where an item is claimed to be incorrect, we may need photos showing the measurements for review.
In your case, we did not receive any photos to help us to confirm the issue you are facing, so we offered a free exchange as a gesture to improve your experience. For a normal fit issue, we do not usually provide a full refund.
The fitting is awful, I considered buying bigger so it wouldn't be a problem. I checked their sizing before buying. I bought an XLarge and normaly I wear Large. It fits like a small, so I gave it away! It was too complicated to get a refund. It comes directly from China... Will never buy again from this company.
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. You may also contact our after-sales email at support@oxknit.com so we can discuss a proper solution with you.
Absolutely comfortable and great fitting. Does pull even when laundered according to tag directions but for the price it’s hard to beat
With the orange and white Jordan 1s with the orange black Orioles hat and black jeans . I think I was the nicest dress person where I was. The shirt was perfect.
I bought this for a themed party. It served that purpose very well. The shirt is of high quality, very comfortable being all cotton, and sizing is accurate. He repeatedly wears it for any occasion or non-occasion now. Unexpectedly, it has become my husband's favourite shirt!
Shirt quality is nice. Would appreciaelte it if clothes had more than one photo but it is what it is.
Oxnit has the best looking m, true to size shirts on the marketplace. I love each shirt and I now have 13 in my collection. As you see I added my collections.
Le livreur n'a pas trouvé mon adresse et aucune solution alternative ne m'a été donnée. Pas de proposition de remboursement, aucune communication possible avec le livreur. Très très déçu.
Thanks for your review.
We are truly sorry to hear this and sincerely regret that the carrier failed to complete the delivery. We understand how disappointing this must be.
Please feel free to contact our after-sales support team at support@oxknit.com first. We will do our best to provide a suitable solution.
I wasnt really inlove with it.
Thank you for your review.
We are truly sorry to hear that this item did not meet your expectations. We understand how disappointing this must feel, and we sincerely apologize for the experience.
Your feedback is very important to us, and we will share it with our team for further review. If you would like, please feel free to contact us by email so we can look into this further and see how we may help.
Advertised as a 3xl…. Survey says that was a lie.. xl max
Thank you for your review.
We are very sorry to hear that the item did not fit as expected. We completely understand how disappointing this can be.
In cases where an item is believed not to match our size chart, we may kindly ask for photos showing the measurements so that we can review the issue carefully.
A size chart is available on each product page for reference. As all garments are measured by hand, a variation of around 2–3 cm is considered normal. For reference, 1 inch equals 2.54 cm.
Please rest assured that if the difference is beyond this range, we will take full responsibility for the issue.
It’s huge, and it came with a hole in it.
Thanks for your review.
We are very sorry to hear this and truly regret that the item arrived damaged.
Could you please send a few photos showing the issue you are facing to our after-sales email support@oxknit.com? We would like to check this further with our team and help provide a proper solution for you as soon as possible.
The pattern is cute, and the quality of the fabric seems great. However, I ordered this shirt in a small. I'm 5'3", 130 lbs, and I am not small-chested. I am *swimming* in this shirt; the length goes to my thighs. I could wear it as a dress if it didn't look totally weird to do. Pretty disappointing.
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
