Our policy lasts 30 days. So please process the return within policy lasts, and allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on Tops, Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased had out of stock, we will contact the offer you the choice to either refund or wait until in stock by E-mail.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Ensemble tricoté
- Fil 100% coton
- Non doublé
- Coupe régulière
- Lavable en machine
Tissu et entretien
- Machine délicate Laver à 30 degrés (86℉) avec des couleurs similaires.
- Repasser à l'envers à basse température.
- Conserver à plat.
- Ne pas sécher en machine.
- Ne pas javelliser.
Un ensemble en tricot noir élégant avec un motif éclair coloré sur le haut court et la jupe crayon.
Affichez une allure audacieuse avec cet ensemble en maille noire électrisante. Le haut court sans manches arbore un éclair arc-en-ciel vibrant sur l'épaule, parfaitement assorti à la jupe crayon assortie, ornée du même motif saisissant. Le contraste saisissant ajoute une touche d'audace à la base noire classique, créant une tenue accrocheuse, aussi audacieuse que vous. Les bords côtelés complètent le look, apportant texture et sophistication.
Idéal pour ajouter une ambiance moderne et avant-gardiste à votre garde-robe, parfait pour les journées décontractées ou une soirée.
It’s been “out for delivery” for 9 days. I ordered it over a month ago.
This looked really cute, but it was poor quality, and customer service had not been helpful.
Hi,
Thank you for sharing your experience with us. We want to apologize for the disappointment and inconvenience you've experienced with your purchase.
We understand how frustrating it can be to receive a product that does not meet your expectations. We have a 30-day return policy in place for situations like this. Please take a look at our return policy here: https://www.oxknit.com/pages/return-exchange. We want to make sure you are completely satisfied with your purchase and we would be happy to help you with a return or exchange.
Thank you for bringing this to our attention. We truly value your feedback and we will use it to improve our products and services in the future. Have a blessed day!
Best regard,
Oxknit Customer Service Team
I love the shirt. Was able to make a great impression at my ex wife's graduation party for her doctorate. OXNIT is the best for my 53 year old style.
All people love my knit! Amazing print!, size is good, but just, very beautiful
The shirts are very comfortable, fit perfectly and look amazing. Really happy with the quality. Fast shipping too, took a little over a week to get to Canada. Thank you!
I love my flower knit polo but since i am a woman,the size fits on top but is of course a bit to narrow around the hips.I leave the two lower buttons open and enjoy my polo nevertheless.I noticed that the male polos have far more expressive colours and ideas.Why aren't there more polos like that for women?Or in womens sizes?Black and white dessins for women?That would be amazing!!
Eat your heart out, Kenzo - look at me!!!
💯🔥🔥🔥
This shirt is a very nice piece. The design and the color all come together and make for a very nice item. The fit is nice as well; I purchased a XXL, and it’s not too big, but it is not an extremely tight fit either which I appreciate.
My Husband Loved it! Definitely ordering many more items!
Not nearly as nice as in the picture. There is something off about the color coordination. As usual S is a bit big on me. These last two polos are my least favorite of all's.
You guys rock ! You have been so nice out of the kindness of your heart you even gave me discounts. Awesome and quality items. I have referred many friends to you.. Thanks again.
Valued customer