Notre politique dure 30 jours. Veuillez traiter le retour dans les 30 jours suivant la livraison, et veuillez prévoir 1 à 2 semaines à compter de l'envoi de votre retour pour son traitement.
Vous recevrez un e-mail une fois votre demande de retour traitée avec succès.
Une fois votre article retourné reçu et conforme à notre politique de retours, nous vous rembourserons via le moyen de paiement utilisé lors de l'achat.
Notice :
Pour des raisons d'hygiène, sauf si les articles sont visiblement défectueux, nous n'acceptons pas les retours pour échange ou remboursement pour la Lingerie, les sous-vêtements, la Pyjama, les Maillots de bain et les Slips.
Situations pour lesquelles nous remboursons
Problème du produit
Si le produit ne correspond pas à ce que vous souhaitez ou présente un problème de qualité, nous traiterons un remboursement dans les 3 jours ouvrables.
Rupture de stock
Si le produit que vous avez acheté est en rupture de stock, nous vous contacterons par e-mail pour vous proposer l'option de recevoir un remboursement ou d'attendre le réapprovisionnement.
Problèmes PayPal
Si le nom et l'adresse de votre compte PayPal ne correspondent pas à ceux de votre commande, nous vous enverrons un e-mail pour vérification. En l'absence de réponse dans les 3 jours ouvrables, nous rembourserons automatiquement la commande.
Situations où nous ne prenons pas en charge les frais de retour :
1. Mauvaise taille, mauvais style sélectionnés ;
2. Ne plus vouloir/ne pas aimer ;
3. Aucun problème avec le produit, retour simple.
Pour toute autre question, contactez : support@oxknit.com.
Processus de retour :
Veuillez inclure les informations suivantes dans le colis de retour :
① Numéro de commande et SKU du produit des article(s) retourné(s).
(Retour uniquement via le bureau de poste local.(vous pourriez encourir des taxes d'importation et la livraison pourrait être retardée si vous choisissez des services express comme DHL, UPS, TNT et FEDEX))
② Étiquette d'expédition (à l'extérieur du colis).
③Numéro de suivi.
④ Raisons du retour.
Veuillez envoyer un e-mail et prouver le problème de l'article (photo du problème lié à la qualité de l'article, taille incorrecte, etc.), nous rembourserons après avoir reçu le colis et l'avoir inspecté.
Si le retour est causé par le consommateur, celui-ci doit assumer les frais d'expédition. Les frais spécifiques doivent être basés sur la société d'expédition choisie.
Si c'est dû à nos raisons, les marchandises reçues sont endommagées ou incorrectes, et le consommateur n'est pas tenu d'assumer les frais d'expédition pour cette raison.
Merci d'avoir acheté chez OXKNIT !
- Polo tricoté
- Fil 100% coton
- Non doublé
- Coupe régulière
- Lavable en machine
Fabric & Entretien
- Lavage délicat en machine Laver à 30 degrés (86℉) avec des couleurs similaires.
- Repasser à l'envers à basse température.
- Ranger à plat.
- Ne pas sécher en machine.
- Ne pas blanchir.
I was a little skeptical of the "apricot" color because I'm a pretty pale guy, but it looks great, fits well and true to size, and the embroidery makes it feel more like a luxury brand. I got more compliments in this shirt in one day than I probably get in half a year. 😆 I hand-washed mine to avoid the colors running, just in case. Looks great with a pair of black jeans. Heavy material though, not ideal for hot Texas summer days but works for nighttime and will be great for Fall and Spring.
I love it. I got an XL and it fits perfect. True to size and didn't shrink when I washed it.
I wore this dress for my birthday and I received so many compliments! It is made of a great knit material that has a bit of a stretch to it. I love it!
Beautiful set. I got so many compliments. I did size up and was happy that I did.
Just be careful as it's a knit material. I accidentally snagged it on some wood :(
I ordered too large and they sent a replacement right away at no cost to me. Excellent service.
Fit is true to size (some reviews said to size up which I did…not true! True to size) I couldn’t be happier with it. Soft all cotton. Love it.
Totally in love with my shirt so bright and colourful thanks so much! 💙🩵💜🩷
I was so excited about this top. I washed it and laid it flat to dry. The fit was so wrong. The belt was under my boobs, the snap button was too high and too visible. The shape was bad as well.
Thanks for your review.
We are very sorry to hear this and truly regret that the item did not meet your expectations. Could you please send a few photos showing the issue you are facing to our after-sales email support@oxknit.com? We would like to check this further with our team and help provide a proper solution for you as soon as possible.
It is a cute halter top but I got a size small and I'm SWIMMING in it--it fits like a large in other brands would. Way too big and no smaller sizes :( It's a shame because I love Oxknit styles but their smallest size is about two sizes too big for me.
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
The items i bought including this vest are cheaply made and don’t fit right. Their clothes just aren’t for me.
Thank you for sharing your feedback with us. We apologize for any disappointment you may have experienced with our product.
We strive to provide high-quality items and we are sorry to hear that this was not reflected in your recent purchase. We will make sure to take your comments into consideration for future improvements.
If you would like to discuss this matter further, please do not hesitate to reach out to our customer service team. Thank you for bringing this to our attention.
OK despite the review title, this product would be the only one I would keep, as it was not as bad in terms of sizing. Their sizing is off on all pieces of clothing that I got except for this which was still Medium while I asked for Small but it could work... Quality of the product is so low however that I did not even bother keeping this shirt. I am still waiting for my REFUND WHICH IS VERY MUCH DELAYED. This company must have the worst customer service of all brands I have ever tried. It is a shame how much they delay refunds and replied so that customers miss the return window.... WOULD AVOID AT ALL COSTS
Thank you for your review.
Regarding the return time window, we follow the date of your first email to us. As long as your first contact was within 30 days, it will be considered within the return window. We are not trying to delay the process, and we simply want to make sure everything is clear.
Also, we’re sorry, but since there has been no tracking update for your returned parcel, we are unable to arrange the refund first at this time. Without updated tracking information, we cannot confirm that the parcel is on its way back to our warehouse.
If you would like to discuss this matter further, please feel free to reach out to our customer service team. Thank you for bringing this to our attention.
Despite claiming their products are cotton, the material is way to itchy and thin. It must me extremely low quality.
Also the way the product sits on the body is terrible. Their sizing is way off, and when you try to return the items they ask for all sorts of unreasonable measurements to prove it is not their fault, when it clearly is based on numerous reviews.
They HAVE A TERIBBLE CUSTOMER SERVICE SO I WOULD AVOID AT ALL COST. Still waiting for my refund!!!!!
Thanks for your review.
We strive to provide high-quality items and we are sorry to hear that this was not reflected in your recent purchase. We will make sure to take your comments into consideration for future improvements.
Also, we’re sorry, but since there has been no tracking update for your returned parcel, we are unable to arrange the refund first at this time. Without updated tracking information, we cannot confirm that the parcel is on its way back to our warehouse. If you would like to discuss this matter further, please feel free to reach out to our customer service team. Thank you for bringing this to our attention.
