Our policy lasts 30 days. So please process the return within policy lasts, and allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on Tops, Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased had out of stock, we will contact the offer you the choice to either refund or wait until in stock by E-mail.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Polo tricoté
- Fil 100% coton
- Non doublé
- Coupe régulière
- Lavable en machine
Tissu et entretien
- Machine délicate Laver à 30 degrés (86℉) avec des couleurs similaires.
- Repasser à l'envers à basse température.
- Conserver à plat.
- Ne pas sécher en machine.
- Ne pas javelliser.
Wore this item for my birthday and it was a nice fit. Received a lot of compliments.
I wore this shirt recently. Got yelled at by a bicyclist - "Dope shirt!" Fun to wear.
This is cute, but only because I'm super slim right now. 125lbs, size S. The top is more like a crop top so it's great if you're not afraid to show a little skin. If I gain any weight whatsoever, this will be way less flattering.
I love the shirt. Was able to make a great impression at my ex wife's graduation party for her doctorate. OXNIT is the best for my 53 year old style.
All people love my knit! Amazing print!, size is good, but just, very beautiful
Comfortable cotton knit. Colours are good. There was some facing still attached to the embroidered heart on in the inside but no problem to trim. I have gentle machine washed a couple of times and all ok so far.
Dear,
Thank you for your support and affirmation
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
I was NOT happy with the blemish between the ears. It does NOT show in pictures and when I explained to customer service that I wanted to return it, they said the picture depicts the blemish! It does not. I do NOT like it and I got stuck with 2 of them, as the other would have been a gift.
Hi,
Thank you for taking the time to leave a review.
We're sorry to hear that you were not happy with the blemish between the ears on our Women’s Pink French Bulldog Sweater. Since the pattern for this style is partial Jacquard, it will have this kind of connecting point and unfortunately, it can't be avoided. We do apologize for any inconvenience this may have caused. However, we want to assure you that we have shown this detail in our product's pictures for our customers to see before making a purchase. In situations like this, we have a 30-day return policy in place. You can find more information about it here: https://www.oxknit.com/pages/return-exchange. We hope this helps.
Have a great day!
Realice la compra en el mes de abril y aún es fecha que no recibo el producto, tengan cuida
Hi,
We're so sorry to hear about your experience with your recent purchase. We understand how frustrating it can be to not receive your order in a timely manner. After looking into your order, we noticed that your parcel was unfortunately lost on its way to you.
However, we want to assure you that we have taken immediate action and our team has created a new parcel for you, which is on its way to you now. We apologize for any inconvenience this may have caused and we appreciate your patience and understanding.
If you have any further concerns, please don't hesitate to reach out to us. Thank you for choosing our product and we hope you'll love it once it arrives!
Have a blessed day!
Well made! Perfect fit! Great look!
Dear,
Thank you for your support and affirmation
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
Order never arrived. I give up
Dear
We apologize for the inconvenience and frustration you have experienced with your order. We are sorry that customs lost your parcel and we will do our best to rectify the situation for you.
Please feel free to contact us via email and we will be more than happy to arrange a resend or a refund for you.
We appreciate your patience and understanding in this matter. We are looking forward to your reply so we can assist you further. Thank you for bringing this to our attention.
Sincerely,
Oxknit Customer Service Team