Notre politique dure 30 jours. Veuillez traiter le retour dans les 30 jours suivant la livraison, et veuillez prévoir 1 à 2 semaines à compter de l'envoi de votre retour pour son traitement.
Vous recevrez un e-mail une fois votre demande de retour traitée avec succès.
Une fois votre article retourné reçu et conforme à notre politique de retours, nous vous rembourserons via le moyen de paiement utilisé lors de l'achat.
Notice :
Pour des raisons d'hygiène, sauf si les articles sont visiblement défectueux, nous n'acceptons pas les retours pour échange ou remboursement pour la Lingerie, les sous-vêtements, la Pyjama, les Maillots de bain et les Slips.
Situations pour lesquelles nous remboursons
Problème du produit
Si le produit ne correspond pas à ce que vous souhaitez ou présente un problème de qualité, nous traiterons un remboursement dans les 3 jours ouvrables.
Rupture de stock
Si le produit que vous avez acheté est en rupture de stock, nous vous contacterons par e-mail pour vous proposer l'option de recevoir un remboursement ou d'attendre le réapprovisionnement.
Problèmes PayPal
Si le nom et l'adresse de votre compte PayPal ne correspondent pas à ceux de votre commande, nous vous enverrons un e-mail pour vérification. En l'absence de réponse dans les 3 jours ouvrables, nous rembourserons automatiquement la commande.
Situations où nous ne prenons pas en charge les frais de retour :
1. Mauvaise taille, mauvais style sélectionnés ;
2. Ne plus vouloir/ne pas aimer ;
3. Aucun problème avec le produit, retour simple.
Pour toute autre question, contactez : support@oxknit.com.
Processus de retour :
Veuillez inclure les informations suivantes dans le colis de retour :
① Numéro de commande et SKU du produit des article(s) retourné(s).
(Retour uniquement via le bureau de poste local.(vous pourriez encourir des taxes d'importation et la livraison pourrait être retardée si vous choisissez des services express comme DHL, UPS, TNT et FEDEX))
② Étiquette d'expédition (à l'extérieur du colis).
③Numéro de suivi.
④ Raisons du retour.
Veuillez envoyer un e-mail et prouver le problème de l'article (photo du problème lié à la qualité de l'article, taille incorrecte, etc.), nous rembourserons après avoir reçu le colis et l'avoir inspecté.
Si le retour est causé par le consommateur, celui-ci doit assumer les frais d'expédition. Les frais spécifiques doivent être basés sur la société d'expédition choisie.
Si c'est dû à nos raisons, les marchandises reçues sont endommagées ou incorrectes, et le consommateur n'est pas tenu d'assumer les frais d'expédition pour cette raison.
Merci d'avoir acheté chez OXKNIT !
- Polo tricoté
- Fil 100% coton
- Non doublé
- Coupe régulière
- Lavable en machine
Fabric & Entretien
- Lavage délicat en machine Laver à 30 degrés (86℉) avec des couleurs similaires.
- Repasser à l'envers à basse température.
- Ranger à plat.
- Ne pas sécher en machine.
- Ne pas blanchir.
Love these clothes. This arrived bright green where I thought it would be blue. Customer service refused a return claiming it never said blue in the description.
We are sorry for the confusion regarding the color.
You may kindly refer to the detailed product images on our website, where the item is shown as green rather than blue.
After checking the previous communication, we did not refuse your exchange request. We only provided an explanation regarding the product color.
If you would like to further discuss this issue, please feel free to reply to our email, and we will be glad to assist you further.
Absolutely comfortable and great fitting. Does pull even when laundered according to tag directions but for the price it’s hard to beat
With the orange and white Jordan 1s with the orange black Orioles hat and black jeans . I think I was the nicest dress person where I was. The shirt was perfect.
I bought this for a themed party. It served that purpose very well. The shirt is of high quality, very comfortable being all cotton, and sizing is accurate. He repeatedly wears it for any occasion or non-occasion now. Unexpectedly, it has become my husband's favourite shirt!
Shirt quality is nice. Would appreciaelte it if clothes had more than one photo but it is what it is.
Oxnit has the best looking m, true to size shirts on the marketplace. I love each shirt and I now have 13 in my collection. As you see I added my collections.
The pattern is cute, and the quality of the fabric seems great. However, I ordered this shirt in a small. I'm 5'3", 130 lbs, and I am not small-chested. I am *swimming* in this shirt; the length goes to my thighs. I could wear it as a dress if it didn't look totally weird to do. Pretty disappointing.
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
A big no if you want to return something you don't like or doesn't fit! You're stuck!
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
Why do these birds have 3 wings?! Is this some AI designed crap? I ordered two of these sweaters, one for me and one for my daughter before I realized the 3 wing nonsense. Now I can’t unsee it. Stupid.
We are sorry for the inconvenience and understand your concern regarding the bird design.
It is possible that the layers overlapped during the design process, which may have caused the pattern to appear this way. To have this reviewed further, please kindly contact our after-sales team by email for further assistance.
Love these clothes. This arrived bright green where I thought it would be blue. Customer service refused a return claiming it never said blue in the description.
We are sorry for the confusion regarding the color.
You may kindly refer to the detailed product images on our website, where the item is shown as green rather than blue.
After checking the previous communication, we did not refuse your exchange request. We only provided an explanation regarding the product color.
If you would like to further discuss this issue, please feel free to reply to our email, and we will be glad to assist you further.
1st, I own several oxknit shirts, all the same size.
This garment fits WAY smaller than the other like items.
They all take a long shipping time, and you pay extra fees for tarriff charges.
You dont get any response on how to replace for an item that fits.
Thanks for your review.
We are sorry for the inconvenience and understand your concern regarding the fit and replacement process.
After checking, we could not find an order for the owl-pattern item under this email address. We also could not find any previous emails sent from this email address regarding this issue.
Regarding the tariff charges mentioned, we would like to kindly clarify that we have never charged customers any tariff fees. Customers only need to pay the product price and shipping fee at checkout.
If you would like to further discuss this issue, please kindly contact our after-sales email and provide your order number. Our team will check the details and assist you accordingly.
