La nostra politica dura 30 giorni. Si prega di elaborare il reso entro 30 giorni dalla consegna e di consentire 1-2 settimane dal momento in cui si invia il reso affinché venga elaborato.
Riceverai un'email una volta che la tua richiesta di reso è stata elaborata con successo.
Una volta ricevuto l'articolo restituito, e se rispetta la nostra politica di reso, ti rimborseremo tramite il metodo di pagamento utilizzato al momento dell'acquisto.
Avviso:
Per motivi igienici, a meno che gli articoli non siano visibilmente difettosi, non accettiamo resi per cambio o rimborso per Lingerie, biancheria intima, pigiami, costumi da bagno e slip.
Situazioni in cui rimborsiamo
Problema del prodotto
Se il prodotto non corrisponde a ciò che desideri o se il prodotto presenta un problema di qualità, elaboreremo un rimborso entro 3 giorni lavorativi.
Esaurito
Se il prodotto che hai acquistato è esaurito, ti contatteremo via email per offrirti l'opzione di ricevere un rimborso o attendere il riassortimento.
Problemi con PayPal
Se il nome e l'indirizzo del tuo account PayPal non corrispondono a quelli del tuo ordine, invieremo un'email per la verifica. Se non riceviamo risposta entro 3 giorni lavorativi, rimborseremo automaticamente l'ordine.
Situazioni in cui non copriamo le spese di spedizione:
1. Scelta della taglia sbagliata, stile sbagliato;
2. Non voglio/piace;
3. Nessun problema con il prodotto, voglio solo restituirlo.
Per ulteriori domande contattare: support@oxknit.com.
Processo di restituzione:
Si prega di includere le seguenti informazioni nel pacco di restituzione :
① Numero dell'ordine e SKU del prodotto degli articoli che restituisci.
(Restituzione solo presso l'ufficio postale locale.(potresti incorrere in tasse d'importazione e la consegna potrebbe essere ritardata se scegli espressi come DHL, UPS, TNT e FEDEX))
② Etichetta di spedizione (fuori dal pacco).
③Numero di tracciamento.
④ Motivi per il reso.
Si prega di inviare un'email e dimostrare il problema dell'articolo (foto del problema di qualità dell'articolo, taglia errata, ecc.), rimborseremo dopo aver ricevuto il pacco e ispezionato.
Se il reso è causato dal consumatore, il consumatore deve essere responsabile della spesa di spedizione. La spesa specifica dovrebbe essere basata sulla compagnia espressa che scegli.
Se a causa delle nostre ragioni, i beni ricevuti sono danneggiati o non corretti, il consumatore non è tenuto a sostenere la spesa di spedizione per questo motivo.
Grazie per aver acquistato con OXKNIT!
- Polo lavorata a maglia
- Filato 100% cotone
- Senza fodera
- Vestibilità regolare
- Lavabile in lavatrice
Fabric & Care
- Lavaggio delicato in macchina Lavare a 30 gradi (86℉) con colori simili.
- Stirare al rovescio a bassa temperatura.
- Conservare in piano.
- Non asciugare in asciugatrice.
- Non candeggiare.
Das Shirt ist super schön weich, selbst nach ein paar Wäschen ist es immer super super weich und formstabil! Es macht Spaß es zu tragen, zudem fragen mich viele meiner Kollegen wo ich es gekauft habe!
Looks good.
I’d pay a little more for a little better quality but if steam cleaned it should be okay.
Great service and fitting👍🏾
Tolles Oberteil mit Qualitätsmängel. Teilweise Maschen im Material.
Thanks for your review.
We are very sorry to hear this. Could you please send a few photos showing the issue you are facing to our after-sales email support@oxknit.com? We would like to check this further with our team and help provide a proper solution for you as soon as possible.
Très satisfait de ma commande . Style très original , j’adore .
Nice outfits
Me ha encantado la calidad de la falda y el cardigan, es súper agradable y muy cómodo. Perfecto para entretiempo !
I like all the sweaters, and if I could, I would buy them all. Great patterns. They are very comfortable to wear. The sizes match the size chart. I usually wear a size M, but your size S fits me very well.
I debated buying this for months because I don’t trust anything on the internet anymore. I’m so glad I took the risk. It’s adorable, looks boutique-ish, and isn’t scratchy. I love it so much I wore it two days in a row!
I love the material, fit true to size, and I get tons of compliments. Will purchase from them again.
These clothes are not as they look in the picture. They arrive looking like secondhand used materials. And they’re also oversized.
Hi,
Thank you for sharing your experience with us. We want to apologize for the disappointment and inconvenience you've experienced with your purchase.
We have shown the size chart on the item page, if the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address support@oxknit.com. And we will responsible for the item if there is over 3cm/1.2 inch of size inaccuracy.
We understand how frustrating it can be to receive a product that does not meet your expectations. We have a 30-day return policy in place for situations like this. Please take a look at our return policy here: https://www.oxknit.com/pages/return-exchange. We want to make sure you are completely satisfied with your purchase and we would be happy to help you with a return or exchange.
Thank you for bringing this to our attention. We truly value your feedback and we will use it to improve our products and services in the future. Have a blessed day!
Best regard,
Oxknit Customer Service Team
I don’t like the way it fit. Period. Feelscheap.
Hi,
Thank you for sharing your experience with us. We want to apologize for the disappointment and inconvenience you've experienced with your purchase.
We understand how frustrating it can be to receive a product that does not meet your expectations. We have a 30-day return policy in place for situations like this. Please take a look at our return policy here: https://www.oxknit.com/pages/return-exchange. We want to make sure you are completely satisfied with your purchase and we would be happy to help you with a return or exchange.
Thank you for bringing this to our attention. We truly value your feedback and we will use it to improve our products and services in the future. Have a blessed day!
Best regard,
Oxknit Customer Service Team
I would not recommend very poor quality runs very, very small and the refund policy is a joke
Dear,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.oxknit.com/pages/return-exchange
We have shown the size chart on the item page, if the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address support@oxknit.com. And we will responsible for the item if there is over 3cm/1.2 inch of size inaccuracy.
Best regard,
I would not recommend very poor quality runs very, very small and the refund policy is a joke
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.oxknit.com/pages/return-exchange
We have shown the size chart on the item page, if the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address support@oxknit.com. And we will responsible for the item if there is over 3cm/1.2 inch of size inaccuracy.
uns very, very small and the refund policy is a joke
Great item not true to size. Very very small
Dear,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.oxknit.com/pages/return-exchange
We have shown the size chart on the item page, if the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address support@oxknit.com. And we will responsible for the item if there is over 3cm/1.2 inch of size inaccuracy.