La nostra politica dura 30 giorni. Pertanto, si prega di effettuare il reso entro la durata della politica e di concedere 1-2 settimane dal momento in cui spedisci il reso affinché venga elaborato.
Riceverai un'email una volta che la tua richiesta di reso è stata elaborata con successo.
Una volta che l'articolo reso è stato ricevuto e rispetta la nostra politica di reso, emetteremo un rimborso tramite il metodo di pagamento utilizzato al momento dell'acquisto.
Avviso:
Per motivi igienici, a meno che gli articoli non presentino difetti visibili, non possiamo offrire rimborsi su biancheria intima, slip.
Situazioni in cui rimborsiamo
Problema del prodotto
Se il prodotto non corrisponde a ciò che desideri o presenta un problema di qualità, effettueremo un rimborso entro 3 giorni lavorativi.
Esaurito
Se il prodotto che hai acquistato risulta esaurito, ti contatteremo per offrirti la scelta tra un rimborso o attendere che sia di nuovo disponibile tramite e-mail.
Problemi con PayPal
Se il nome e l'indirizzo del tuo account PayPal non corrispondono a quelli dell'ordine, invieremo un'email per la verifica. Se non riceviamo risposta entro 3 giorni lavorativi, rimborseremo automaticamente l'ordine.
Situazioni in cui non copriamo le spese di spedizione:
1. Scegliere la taglia sbagliata, lo stile sbagliato;
2. Non voler/non piacere;
3. Nulla di sbagliato con il prodotto, solo desiderio di restituirlo.
Per qualsiasi altra domanda, contattare: support@oxknit.com.
Processo di reso:
Si prega di includere le seguenti informazioni nel pacco di reso:
① Numero dell'ordine e SKU del prodotto degli articoli che restituisci.
(Solo resi tramite ufficio postale locale. (potresti incorrere in tasse di importazione e la consegna potrebbe essere ritardata se scegli corrieri espressi come DHL, UPS, TNT e FEDEX))
② Etichetta di spedizione (all'esterno del pacco).
③ Numero di tracciamento.
④ Motivi del reso.
Si prega di inviare un'email e dimostrare il problema dell'articolo (foto del problema di qualità dell'articolo, taglia sbagliata, ecc.), rimborseremo dopo aver ricevuto e ispezionato il pacco.
Se il reso è causato dal consumatore, il consumatore deve essere responsabile delle spese di spedizione. La tariffa specifica dovrebbe basarsi sulla compagnia di spedizione scelta.
Se a causa dei nostri motivi, i beni ricevuti sono danneggiati o non corretti, il consumatore non è tenuto a sostenere le spese di spedizione per questo motivo.
Grazie per aver fatto shopping con OXKNIT!
L'immagine è stata ideata da Carrie Cantwell e abbiamo ottenuto l'autorizzazione al suo utilizzo.
- Top lavorato a maglia
- Filato 100% cotone
- Senza fodera
- Vestibilità regolare
- Lavabile in lavatrice
Tessuto e cura
- Macchina delicata Lavare a 30 gradi (86 °F) con colori simili.
- Stirare al rovescio a bassa temperatura.
- Conservare in posizione orizzontale.
- Non asciugare in asciugatrice.
- Non usare la candeggina.
Never received order. Let company know. Said they would refund, have not received and or has been weeks.
Hi,
Thank you for taking the time to leave us a review. We completely understand the frustration of not receiving your order and only receiving a partial refund.
After looking into the situation for you, we found that the post office attempted to deliver your parcel, but was unsuccessful due to an incorrect address provided. Unfortunately, in cases like this, we are unable to receive the parcel back due to international shipping regulations, resulting in a partial refund.
We apologize for any inconvenience this may have caused and we would be more than happy to assist you further. Please let us know if there is anything else we can do to help. We value your feedback and hope to improve your experience with us in the future.
Best regard,
Oxknit Customer Service Team
These two pieces meet in the middle for this short lady (5'2"), which is what I was hoping for. The skirt has a little bit of a weird puffy spot right above the butt. Not sure what that is all about. I like both pieces but don't know if I'll wear them together. Might need to get curvier to pull that off, which is unlikely to happen. Love the flowers! So many nice patterns from Oxknit, especially for men! Wish there was an XS in the shirts and more prints/styles for women.
Hi,
Thank you for your feedback and we're glad to hear that the fit is good for you. The puffy spot on the skirt could be due to the fabric or the design, but we'll definitely take note of it for future improvements. We also appreciate your suggestion for more options in terms of sizes and patterns for women. We'll definitely pass this along to our design team.
Thank you for choosing Oxknit and happy shopping!
The set is really cute and a perfect fit looks just like the picture
Dear,
Thank you for your support and affirmation
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
The print photographs well but it is not the same in person. I think it is over priced for the quality. It feels like a knit blanket… the print is in it completely.
Hi,
Thank you for your feedback.
We apologize that the quality did not meet your expectations. We strive to provide high-quality products at a fair price, and we will definitely take your comments into consideration. If you would like to discuss this further, please don't hesitate to reach out to our customer service team. We appreciate your support and hope to better serve you in the future.
Best regard,
Oxknit Customer Service Team
I was sent a small…
Its okay. Im disappointed… and after waiting a long time for it to come, I dont really want to return it for them to take another long time to deliver etc.
Hi,
Thank you for taking the time to leave a review.
We apologize for any disappointment you may have experienced with the size of the set you received. After checking your order information, we can confirm that the size you ordered is indeed a size S. We understand your frustration with the wait time and we will do our best to improve our delivery process. If you have any further concerns, please don't hesitate to reach out to us.
Have a great day!
I just received my shirts and they did not disappoint. The quality was amazing. And the fit is awesome. I was skeptical ordering at first but I took a chance and I'm highly satisfied. I ordered the extra large and I could have ordered the 2X but I'm still comfortable with this shirt. Very good quality. I will be ordering more
Just recently attended my 30th high school reunion and wore this shirt. Sooo many old friends asking how I scored such a cool shirt. But where’d the matching shorts go??
This is my 5th OXKnit - and I'll be ordering more for sure. It's well made - and I love the look.
I've seen OXKnit's ads for a while now and the designs always catch my eye. Cool with a retro vibe. I finally ordered a few including this one - saw how great they were - and then ordered a few more... I have 5 so far... The quality is amazing and the price is perfect. I would have ordered another one today - but the one I wanted was already sold out.
I cant say one bad thing. I ordered for our baby shower and I got ALOT of compliments!