Our policy lasts 30 days. So please process the return within policy lasts, and allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on underwears, Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased had out of stock, we will contact the offer you the choice to either refund or wait until in stock by E-mail.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Polo in maglia
- Filato 100% cotone
- Senza fodera
- Vestibilità regolare
- Lavabile in lavatrice
Tessuto e cura
- Macchina delicata Lavare a 30 gradi (86 °F) con colori simili.
- Stirare al rovescio a bassa temperatura.
- Conservare in posizione orizzontale.
- Non asciugare in asciugatrice.
- Non usare la candeggina.
I brought a sweater last year and it was beautiful and quality so I figured I'd get another. This sweater was cheap and made super small, i really wanted it but this shirt is trash
Dear,
Thank you for taking the time to leave us a review. We apologize for any inconvenience you may have experienced with our product. We take all feedback seriously and will use this to improve our product quality and sizing accuracy.
We understand your frustration with the return process and want to assure you that we do have a 30-day return policy in place. You can find more information on our return policy here: https://www.oxknit.com/pages/return-exchange.
We strive to provide our customers with the best shopping experience possible and we hope to have the opportunity to make things right for you in the future.
Thank you for bringing this to our attention.
Best regard,
Oxknit Customer Service Team
I love this shirt and got a lot of compliments on it (from strangers, too!) The fabric is thick and the shirt is well made.
It's soooooo cute 🥰! Thank you.
I bought this, because it struck me as cute, but also unique and like it was bespoke or a designer piece.
Very happy with the quality and fit. I probably won't rewear it that frequently, so I expect it should last nicely.
Excellent fit great material I’m satisfied
This shirt gets compliments every time I take it for a spin. It’s cute, comfortable, and has personality.
The fabric is so thin. Not what you think of in a knit. Also no stretch really to this set. It runs small.
Hi!
Thank you for taking the time to leave a review.
We apologize that the fabric did not meet your expectations. Our Women's Green Floral Knit Set with Blue and White Flower Print is made of 100% cotton yarn, which may result in a thinner feel compared to other knits. Also, the set does have an elastic waist, but we understand that the elasticity may not be as strong as expected. We highly recommend checking our size chart before making a purchase, and if you prefer a looser fit, we suggest going for a larger size. Our size chart can be found on the item page. Thank you for your support and have a blessed day!
I ordered a size large and tjenshirts fits like a medium
Hi!
Thank you for taking the time to leave us a review.
We apologize for any inconvenience caused and we understand that the sizes may not fit well for some customers. We highly recommend checking our size chart before making a purchase, and if you prefer a looser fit, we suggest going for a larger size. Our size chart can be found on the item page.
Thank you for your support and have a blessed day!
Hi, love the idea and the polo itself is cool and really like it but the shape is a bit cylindrical not very flattering and also after washing it it sort of lost its shape and lost a bit of shape too, I like both polos I got but not sure I would get more.
Hi,
Thank you for your honest feedback.
We're glad to hear that you love the design and concept of the polo. We appreciate your concern about the shape and shrinking after washing. Our products are all heat-set after sewing, usually they won't shrink unless high-temperature washed, ironed, or tumble dried. We recommend hand washing at a temperature below 30 degrees for the first-time wash, but you can also machine wash it, but it’s best to dry it flat, and please don't dry it at high temperatures. We apologize for any inconvenience this may have caused. We value your opinion and will take your feedback into consideration for future improvements. Please don't hesitate to reach out to us if you have any further questions or concerns. Thank you for choosing our product.
Best regards,
Customer Service Team
These are the sort of trousers you spend years looking for, confortable, great material! I bought one pair, tried them and immediately ordered two more pairs.
Dear,
Thank you for your support and affirmation
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
Just received my shirts and they look amazing and arrived very fast. The only problem is the sizes are way off. I use the online calculator fitting tool and it told me to order an XXL. I should have ordered an L. Luckily, my friend ordered an L so I could try that on. Now I know.
Dear,
Thank you for your support and affirmation
We apologize for any inconvenience caused and we understand that the sizes may not fit well for some customers. We highly recommend checking our size chart before making a purchase, and if you prefer a looser fit, we suggest going for a larger size. Our size chart can be found on the item page.
Thank you for your support and have a blessed day!