La nostra polizza ha una durata di 30 giorni. Si prega quindi di elaborare il reso entro i termini previsti dalla politica e di attendere 1-2 settimane dal momento in cui si invia il reso per posta affinché venga elaborato.
Riceverai un'e-mail una volta che la tua richiesta di reso sarà stata elaborata correttamente.
Una volta ricevuto l'articolo restituito e verificato che sia conforme alla nostra politica sui resi, emetteremo un rimborso tramite il metodo di pagamento utilizzato al momento dell'acquisto.
Avviso:
Per motivi igienici, a meno che gli articoli non siano visibilmente difettosi, non possiamo offrire rimborsi su biancheria intima e slip.
Situazioni in cui effettuiamo il rimborso
Problema del prodotto
Se il prodotto non corrisponde a quello che desideri o presenta un problema di qualità, elaboreremo un rimborso entro 3 giorni lavorativi.
Esaurito
Se il prodotto acquistato è esaurito, ti contatteremo via e-mail per offrirti la possibilità di scegliere se rimborsarlo o attendere che torni disponibile.
Problemi con PayPal
Se il nome e l'indirizzo del tuo account PayPal non corrispondono a quelli del tuo ordine, ti invieremo un'email di verifica. Se non riceverai risposta entro 3 giorni lavorativi, rimborseremo automaticamente l'ordine.
Situazioni in cui non copriamo le spese di spedizione:
1. Scegli la taglia sbagliata, lo stile sbagliato;
2. Non voglio/mi piace;
3. Il prodotto non presenta alcun problema, voglio solo restituirlo.
Per qualsiasi altra domanda contattare: support@oxknit.com.
Procedura di reso:
Si prega di includere le seguenti informazioni nel pacco di reso:
① Numero dell'ordine e codice SKU del prodotto/degli articoli restituiti.
(Solo reso presso l'ufficio postale locale. (Potresti incorrere in tasse di importazione e la consegna potrebbe subire ritardi se scegli corrieri come DHL, UPS, TNT e FEDEX))
② Etichetta di spedizione (all'esterno del pacco).
3. Numero di tracciamento.
④ Motivi del reso.
Invia un'e-mail e dimostra il problema riscontrato con l'articolo (foto del problema relativo alla qualità dell'articolo, taglia sbagliata, ecc.). Ti rimborseremo dopo aver ricevuto e ispezionato il pacco.
Se il reso è causato dal consumatore, le spese di spedizione saranno a suo carico. L'importo specifico dipenderà dal corriere scelto.
Se per motivi da noi imputabili la merce ricevuta risulta danneggiata o non corretta, il consumatore non è tenuto a sostenere le spese di spedizione per questo motivo.
Grazie per aver fatto acquisti su OXKNIT!
These clothes are so nice a comfortable and fashionable
love the socks..... love the color and weight... heafty enough to be rugged without being winter like..... minor snafu in shipping such that i did not get them until six weeks after ordering..... but customer service worked with me to correct the issue at no aditional charge to me and.... overall i'm very happy with the purchase!
I’d love to tell you this a great shirt, but unfortunately the shipping and delivery company chosen lost or stole the package after lying about a road closure the day the supposedly attempted delivery. The entire order has been missing in action for over a month and a half. I have been in contact with both OXknit and the shipping/delivery company more than eight times trying to track the package down — only to receive veiled promises of delivery or redelivery in the near future only to never receive a delivery update or the actual package. They won’t even issue a refund for the order that is clearly lost. It has been the worst shopping experience I have had in recent memory.
I’d love to tell you this a great shirt, but unfortunately the shipping and delivery company chosen lost or stole the package after lying about a road closure the day the supposedly attempted delivery. The entire order has been missing in action for over a month and a half. I have been in contact with both OXknit and the shipping/delivery company more than eight times trying to track the package down — only to receive veiled promises of delivery or redelivery in the near future only to never receive a delivery update or the actual package. They won’t even issue a refund for the order that is clearly lost. It has been the worst shopping experience I have had in recent memory.
I’d love to tell you these are great pants, but unfortunately the shipping and delivery company chosen lost or stole the package after lying about a road closure the day the supposedly attempted delivery. The entire order has been missing in action for over a month and a half. I have been in contact with both OXknit and the shipping/delivery company more than eight times trying to track the package down — only to receive veiled promises of delivery or redelivery in the near future only to never receive a delivery update or the actual package. They won’t even issue a refund for the order that is clearly lost. It has been the worst shopping experience I have had in recent memory.
Wonderful quality and the fitting was perfect
This was a Christmas present. My brother in law loved this shirt. He treated us to a little model style show with a slow unzip. It was hilarious. We live in North Queensland, Australia and Christmas is quite a warm time of year, but we turned the air conditioning up so he could keep wearing it for the day. Really great shirt.
Fabric felt great. Sweater fits perfectly and looks amazing. I ordered a size Large.
This sweater is bright, cozy, and clearly speaks fluent bird. The moment I put it on, my macaw decided I was part of the flock. Great quality, super soft, and now officially endorsed by a very judgmental parrot. If your goal is comfort with a side of chaos, this is the sweater.
First of all I love this sweater. Its SO soft and warm. It arrived super fast. I will say that everywhere that was supposed to be the camel color brown is orange. I still love the sweater and don't mind the orange (although i do wish it was brown).
Super cute and unique print. Love the cut and the fit. Waistband is elastic and comfortable. Knit is a medium weight. Not to thin but def not a heavy skirt. Length is a bit long and the seams hang down a bit on either side - the only negative about this skirt. I’m 5’4” and ordered a small. In the photo, I have rolled down the waistband to make it a bit shorter. Launders well. I air dried to be on the safe side. Would recommend to anyone who is on the fence about ordering, just do it!
Good