La nostra politica dura 30 giorni. Pertanto, si prega di effettuare il reso entro la durata della politica e di concedere 1-2 settimane dal momento in cui spedisci il reso affinché venga elaborato.
Riceverai un'email una volta che la tua richiesta di reso è stata elaborata con successo.
Una volta che l'articolo reso è stato ricevuto e rispetta la nostra politica di reso, emetteremo un rimborso tramite il metodo di pagamento utilizzato al momento dell'acquisto.
Avviso:
Per motivi igienici, a meno che gli articoli non presentino difetti visibili, non possiamo offrire rimborsi su biancheria intima, slip.
Situazioni in cui rimborsiamo
Problema del prodotto
Se il prodotto non corrisponde a ciò che desideri o presenta un problema di qualità, effettueremo un rimborso entro 3 giorni lavorativi.
Esaurito
Se il prodotto che hai acquistato risulta esaurito, ti contatteremo per offrirti la scelta tra un rimborso o attendere che sia di nuovo disponibile tramite e-mail.
Problemi con PayPal
Se il nome e l'indirizzo del tuo account PayPal non corrispondono a quelli dell'ordine, invieremo un'email per la verifica. Se non riceviamo risposta entro 3 giorni lavorativi, rimborseremo automaticamente l'ordine.
Situazioni in cui non copriamo le spese di spedizione:
1. Scegliere la taglia sbagliata, lo stile sbagliato;
2. Non voler/non piacere;
3. Nulla di sbagliato con il prodotto, solo desiderio di restituirlo.
Per qualsiasi altra domanda, contattare: support@oxknit.com.
Processo di reso:
Si prega di includere le seguenti informazioni nel pacco di reso:
① Numero dell'ordine e SKU del prodotto degli articoli che restituisci.
(Solo resi tramite ufficio postale locale. (potresti incorrere in tasse di importazione e la consegna potrebbe essere ritardata se scegli corrieri espressi come DHL, UPS, TNT e FEDEX))
② Etichetta di spedizione (all'esterno del pacco).
③ Numero di tracciamento.
④ Motivi del reso.
Si prega di inviare un'email e dimostrare il problema dell'articolo (foto del problema di qualità dell'articolo, taglia sbagliata, ecc.), rimborseremo dopo aver ricevuto e ispezionato il pacco.
Se il reso è causato dal consumatore, il consumatore deve essere responsabile delle spese di spedizione. La tariffa specifica dovrebbe basarsi sulla compagnia di spedizione scelta.
Se a causa dei nostri motivi, i beni ricevuti sono danneggiati o non corretti, il consumatore non è tenuto a sostenere le spese di spedizione per questo motivo.
Grazie per aver fatto shopping con OXKNIT!
- Top lavorato a maglia
- Filato 100% cotone
- Senza fodera
- Vestibilità regolare
- Lavabile in lavatrice
Tessuto e cura
- Macchina delicata Lavare a 30 gradi (86 °F) con colori simili.
- Stirare al rovescio a bassa temperatura.
- Conservare in posizione orizzontale.
- Non asciugare in asciugatrice.
- Non usare la candeggina.
For the price, can’t beat it! It’s vintage vibes with decent material-but perfect for what it is. People ask me where I got it all the time.
Dear,
Thank you for your support and affirmation
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
This sweater is great for cooler temperatures; zip up, hoodie
Dear,
Thank you for your support and affirmation
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
Material felt thin and not the quality I expected given the price.
Hi,
Thank you for sharing your experience with us. We want to apologize for the disappointment and inconvenience you've experienced with your purchase.
We understand how frustrating it can be to receive a product that does not meet your expectations. We have a 30-day return policy in place for situations like this. Please take a look at our return policy here: https://www.oxknit.com/pages/return-exchange. We want to make sure you are completely satisfied with your purchase and we would be happy to help you with a return or exchange.
Thank you for bringing this to our attention. We truly value your feedback and we will use it to improve our products and services in the future. Have a blessed day!
Best regard,
Oxknit Customer Service Team
Overall I love this hoodie. The only complaint I have is that the stitching near the zipper is not strong.
Hi,
Thanks for your feedback on our Women's White Vintage Knit Hoodie. We are sorry to hear that the stitching near the zipper was not strong enough. We will definitely take note of this and work to improve future products. We appreciate your support.
Have a great day!
Sincerely,
Customer Service Team
The sweatshirt came on time and looked great, but I still haven't gotten an answer back about returning it for a larger size. Please help. My wife likes it but would prefer a larger size. No one has returned my email and it is difficult to find contact information. It seems as if the lack of contact information is intentional.
Hi
Thank you for taking the time to leave us a review. We are happy to hear that you are happy with your purchase, but we are sorry to hear about your experience with our customer service. We apologize for any inconvenience this may have caused you.
After reviewing your order, we found that our team assisted you in exchanging the product for a larger size. We also responded to your email promptly. We apologize if our contact information was difficult to find - we will work to make it more accessible in the future.
Thank you for bringing this to our attention. We hope your wife is happy with the exchange size. Please let us know if there is anything else we can do to assist you.
Have a nice day.
True to size. I want more styles
Super cute. Had tons of compliments. The off the shoulder look got looser as the day went on. Wish the cut wasn’t so deep.
This is my favorite purchase from Oxknit!!!! Wore it on a cruise for the first time and received a ton of compliments.
I got this because it haunted my algorithm for weeks. I never buy yellow but I am glad I did because this is my favorite shirt of all time. I wore it last week and got so many compliments. I felt like the happiest Sunbeam version of myself. I will be buying more designs. Well made, cute and colorful with a vintage flare. Perfect.
I love the color and the gradient... nice sweater!
I ordered this and cannot rave about the quality. Exceeded expectations for the price and ordered another design. Repeat customer. Well done.
Like the product but with out trying on they ran small. Tried to arrange exhznge but company doesn’t cover return shipping, which is more than the product Whig also means I’m stuck with product that doesn’t fit
Like the product but with out trying on they ran small. Tried to arrange exhznge but company doesn’t cover return shipping, which is more than the product Whig also means I’m stuck with product that doesn’t fit
I used the sizing tool that suggests the correct size for Oxknit garments. It suggested I get 2XL for all of my garments. I bought 3 garments. One fit perfectly, the second fit slightly big and felt like it could be shrunk a little to get a nice fit. The third (this one) did not fit at all and was way too big, and was swimming on me. It is way too big, and it is unfeasible to return due to shipping and handling costs. Due to the inconsistency in sizing among garments and inability to return or exhange without having to purchase another size outright makes it difficult to recommend purchasing from Oxknit. They have very nice garments but purchase at your own peril.
I never got the green knit polo delivery issue, I never received the item ever!
