Thank you for your review.
We are truly sorry for the frustration and inconvenience this situation has caused.
After checking, when you first reported that one order may have been charged twice, we placed the order on hold and kindly asked for a screenshot of the transaction so we could verify the issue. At that time, we only received a written description, which unfortunately was not enough for us to confirm the duplicate charge.
We would also like to explain that the parcel we placed on hold did not include the item you mentioned most wanting in your email. We held this order only to avoid causing any further trouble for you. Our concern was that if we shipped the parcel before the payment issue was clarified, and you later requested a refund, we would no longer be able to intercept the package, and additional shipping-related complications might arise.
Please kindly understand that we had no intention of keeping your money unfairly. We were trying to avoid making the situation more difficult while waiting for your confirmation, but unfortunately, we did not hear back from you.
Once we receive your confirmation, we can still arrange either a refund or continue processing the order for you. We sincerely apologize again for the misunderstanding and appreciate your patience.
