The top is too short and not bust friendly. I can't wear it. I would need to upsize 2 sizes.
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
This sweater looks more structural than it is in person. The puff shoulder sleeves don't puff, the cuffs are loose and do not provide structure for the sleeves, and the whole sweater is boxed shaped, not fitted like shown. This is why it's better to see these sweaters on a model. I don't think it's a total loss, it's just not as mod-looking as I hoped. If you are between sizes, go down. I'm 5'4", 227 lbs, wide hips, and the 2x is just a little too big. This might help with the form fitting issues I mentioned. The quality is good though, as always. The sweater is thicker than it looks (i.e. not see-through), and I'm always glad to see no plastic in this sweater - 100% cotton.
Thank you for taking the time to leave a review and for your detailed feedback. We apologize that the fit and structure of the sweater did not fully meet your expectations, though we are glad to hear you are happy with the 100% cotton quality.
We highly recommend checking our size chart before making a purchase. We also appreciate your specific size recommendations and your note about going down a size for a more fitted look—this is very helpful feedback for us and for other customers. We will definitely take your comments about the design into consideration for future products.
If you need any further assistance, please don't hesitate to contact our after-sales email at support@oxknit.com. We will do our best to provide a suitable solution rather than having you return the item.
Cotton/material not as nice à expected. Closure flimsy in faux leather. Would not recommend.
Thank you for sharing your feedback with us. We apologize for any disappointment you may have experienced with our product.
We strive to provide high-quality items and we are sorry to hear that this was not reflected in your recent purchase. We will make sure to take your comments into consideration for future improvements.
If you would like to discuss this matter further, please do not hesitate to contact our after-sales email at support@oxknit.com. Thank you for bringing this to our attention.
It’s a cute sweater, but after wearing it only once, I noticed a hole under the arm. That was very disappointing!
Dear,
We sincerely apologize for the inconvenience caused.
We have a strict quality control before items are packed and shipped. If your items come with bad quality, please feel free to contact our email address: support@oxknit.com with your order number and photos of the defective parts. After we confirm the issue, we will provide a reasonable solution for you.
Best regards,
Oxknit Customer Service Team
I own over 20 pieces from Oxknit and they do no disappoit.
Unlike some coments say here, the quality is realy great. The items are 100% cotton, soft and breathable. Some items are thiker than other, and it is normal. The designs are cute and unique.
The cliente support may take a day to reply, but they always get back to me.
This dress is cute and confy, and probably the ONLY PIECE (remember I own over 20 items already, and adding as I introduced my husband to the brand and he's enjoyng the cardigans!) that did not fit quite right. It runs a bit big in size and a bit short in lenght. So, if you like short skirts it will be fine. I was expecting it to be a bit longer, as it lookls longer on the photo.
It feels disproportionate on me. I am 1,63m and at 67Kg. Ordered an 2XL and it felt enormous, and yet, still short on the legs. Maybe an XL would have been better. But I still feel it is short. BUT the quality of the cotton and the knitting are impecable, as always, and the dots are cute. I got an exchange for this item. Took time, but it arrived alright. Very professional.
Hello,
Thank you so much for your wonderful and detailed feedback! It truly means a lot to us that you've chosen OXKNIT for so many of your wardrobe favorites and even introduced our brand to your husband!
Regarding sizing, we recommend consulting the size chart before placing your order.
We have shown the size chart on the item page, if the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address support@oxknit.com. And we will responsible for the item if there is over 3cm/1.2 inch of size inaccuracy.
Warm regards,
OXKNIT Customer Support
The product received is NOTHING like what was received.
The product had stretched out button holes, and the zipper was crooked and warped where it's impossible to lie flat, giving the cardigan a horrible look.
It's been a week of back and forth emails. Their initial resolution was to offer me a 40% refund - like I can wear only 60% of the a poorly manufactured garment? Then they offered a 50% refund - like I can wear 50% of the garment?
My resolution to them was simple - provide me with a postage-paid return label for a full refund. Oh, and one of their emails said they're a "small business." Right.
OXKNIT wants me to return the item back to China at my own expense instead of sending a pre-paid mailing label and keeping a customer that has bought several items directly from their website and Amazon.
Horrible product and horrible customer service!
Hello,
Thank you for sharing your feedback.
We'd like to clarify that the buttonholes on this cardigan are made directly into the knitted fabric rather than using separately reinforced fabric. Since knitted fabrics naturally have some elasticity, the buttonholes may stretch slightly. This is a characteristic of this particular knitting technique.
Under normal use, as long as the buttonholes are not pulled or stretched excessively, they should not continue to loosen or become larger.
We appreciate you bringing your concerns to our attention, and we'll share your feedback with our team for further review and product improvement.
Best regards,
OXKNIT Customer Support
Did not fit like it should have I had to give it away.. xl is really a large/medium.
Dear,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.oxknit.com/pages/return-exchange
We have shown the size chart on the item page, if the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address support@oxknit.com. And we will responsible for the item if there is over 3cm/1.2 inch of size inaccuracy.
Best regard,
Does not look like picture and hangs awkwardly. Sized much smaller than the other sweaters I’ve purchased. I gave 2 stars because it is a pretty color - but I would not recommend
Dear,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.oxknit.com/pages/return-exchange
We have shown the size chart on the item page, if the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address support@oxknit.com. And we will responsible for the item if there is over 3cm/1.2 inch of size inaccuracy.
Best regard,
Achei bonita mas não vale o preço ,muito cara .
Hello,
Thank you for sharing your honest feedback!
We're glad you like the design, although we're sorry to hear that you feel the price is higher than expected.
We truly appreciate your feedback and will share it with our team for consideration.
Best regard,
Oxknit Customer Service Team
I like this but is smaller in person. It looks a little cheap. Kind of flimsy. I will use it, but won’t hold all my stuff.
Hi!
Thank you for taking the time to leave us a review.
We apologize for any inconvenience caused and we understand that the sizes may not fit well for some customers. We highly recommend checking our size chart before making a purchase, and if you prefer a looser fit, we suggest going for a larger size. Our size chart can be found on the item page.
We also understand how frustrating it can be to receive a product that does not meet your expectations. We have a 30-day return policy in place for situations like this. Please take a look at our return policy here: https://www.oxknit.com/pages/return-exchange. We want to make sure you are completely satisfied with your purchase and we would be happy to help you with a return or exchange.
Thank you for bringing this to our attention. We truly value your feedback and we will use it to improve our products and services in the future. Have a blessed day!
Best regard,
Oxknit Customer Service Team
I’m so disappointed with actually item I’ve received. The sweater doesn’t ever look like advertising on website. Very poor quality, thin fabric, colour far off from the original product advertised!
Even size way too off.
I’m starting the return process right away!
Incredible Dissatisfied!
Hi,
Thank you for sharing your experience with us. We want to apologize for the disappointment and inconvenience you've experienced with your purchase.
We understand how frustrating it can be to receive a product that does not meet your expectations. We have a 30-day return policy in place for situations like this. Please take a look at our return policy here: https://www.oxknit.com/pages/return-exchange. We want to make sure you are completely satisfied with your purchase and we would be happy to help you with a return or exchange.
Thank you for bringing this to our attention. We truly value your feedback and we will use it to improve our products and services in the future. Have a blessed day!
Best regard,
Oxknit Customer Service Team
I received this sweater and was shocked at how different it looks in pictures and in person. I always wear medium in most clothing, this medium was too small and the quality of the fabric was not great. Looks cheap and see through. I would have returned these had the return policy been better. In order to return an item, you have to pay for the shipping to China (which was more than my total order) and then they refund you the cost of your items minus the shipping that was used to ship to you. I would not recommend ordering from here—quality is bad and return policy is horrible.
Hi,
Thank you for sharing your experience with us. We want to apologize for the disappointment and inconvenience you've experienced with your purchase.
We have shown the size chart on the item page, if the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address support@oxknit.com. And we will responsible for the item if there is over 3cm/1.2 inch of size inaccuracy.
We understand how frustrating it can be to receive a product that does not meet your expectations. For this situation, you can communicate with our customer service team. We will provide you with a satisfactory solution.
Thank you for bringing this to our attention. We truly value your feedback and we will use it to improve our products and services in the future. Have a blessed day!
Best regard,
Oxknit Customer Service Team
I was pretty disappointed with the quality.
Hi,
Thank you for sharing your experience with us. We want to apologize for the disappointment and inconvenience you've experienced with your purchase.
We understand how frustrating it can be to receive a product that does not meet your expectations. We have a 30-day return policy in place for situations like this. Please take a look at our return policy here: https://www.oxknit.com/pages/return-exchange. We want to make sure you are completely satisfied with your purchase and we would be happy to help you with a return or exchange.
Thank you for bringing this to our attention. We truly value your feedback and we will use it to improve our products and services in the future. Have a blessed day!
Best regard,
Oxknit Customer Service Team
Crappily cheap made zip had seam sewn in and unable to use the zip. Offered and received a $6 refund. Retarded. Save your money
Hello,
We're truly sorry to hear about your experience with the zipper and that the item did not meet your expectations.
This is certainly not the quality or experience we want our customers to have. While we did offer a partial refund to address the issue, we're sorry that our resolution did not leave you satisfied.
We take feedback like yours seriously and will share your comments with our quality control team for further review and improvement.
We sincerely apologize for the disappointment and appreciate you bringing this to our attention.
Best regards
Low quality. Sizing issues. Customer service could have cared less.
Hello,
We're truly sorry to hear that your experience with OXKNIT didn't meet your expectations.
We take product quality, accurate sizing, and customer service very seriously, and we're disappointed to know that we fell short in these areas.
Your feedback is important to us, and we'll share it with our team to help improve both our products and customer support.
We'd sincerely appreciate another opportunity to make things right. Please feel free to contact us at support@oxknit.com so we can look into your concerns further.
Thank you for your feedback.
Best regards,
Customer Support
The quality is good, but when you size up 2 times your normal and it’s still too small, that’s a problem!
Dear,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.oxknit.com/pages/return-exchange
We have shown the size chart on the item page, if the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address support@oxknit.com. And we will responsible for the item if there is over 3cm/1.2 inch of size inaccuracy.
Best regard,
your sizing chart is way off. I could barely get my arm in this sweater. I emailed numerous times, only to be told that you would give me a discount on my order. that does no good if it doesn't fit. I have tried unsuccessfully to get a return authorization to send this back and get a refund.
Hello,
We're truly sorry to hear about your experience and apologize for the frustration caused by the sizing issue and the difficulty you've had getting assistance with your return.
We understand that offering a discount is not a helpful solution when an item simply doesn't fit. You deserve a proper resolution, and we're sorry that we haven't provided the support you expected.
We'd really like the opportunity to look into your return request and help resolve this matter. Please contact us at support@oxknit.com with your order number so we can review your previous correspondence and assist you further.
We take your feedback about our sizing chart and customer service seriously and will share it with the relevant teams for improvement.
We sincerely apologize again for letting you down and hope we can still make things right.
Best regards,
OXKNIT Customer Support
Not excellent, comes from China, almost cute, runs extremely small. I have to resell bc of fit. I'm not a bot, like plenty of other reviews.
Dear,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.oxknit.com/pages/return-exchange
We have shown the size chart on the item page, if the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address support@oxknit.com. And we will responsible for the item if there is over 3cm/1.2 inch of size inaccuracy.
Best regard,
Not excellent, comes from China, almost cute and runs very small. I had resell bc of fit.
Dear,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.oxknit.com/pages/return-exchange
We have shown the size chart on the item page, if the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address support@oxknit.com. And we will responsible for the item if there is over 3cm/1.2 inch of size inaccuracy.
Best regard,
I hate giving bad reviews but my shirts showed significant wear and tear only after two washes.
Hello,
We're truly sorry to hear that your shirts showed signs of wear and tear after only two washes. This is certainly not the quality experience we want our customers to have.
We take product quality seriously and would appreciate the opportunity to look into this issue. Please contact us at support@oxknit.com with your order number and a few photos showing the damaged areas.
Our team will carefully review the situation and do our best to find a suitable solution.
Thank you for bringing this to our attention. We sincerely apologize for the disappointment.
Best regards,
OXKNIT Customer Support
I ordered my normal size and it is entirely too small. Unfortunately, this company does not allow you to return items. This will be my last order from Oxknit.
Dear,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.oxknit.com/pages/return-exchange
We have shown the size chart on the item page, if the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address support@oxknit.com. And we will responsible for the item if there is over 3cm/1.2 inch of size inaccuracy.
Best regard,
collar wont sit correctly after washing
Hello,
We're sorry to hear that the collar hasn't kept its shape properly after washing. We understand how disappointing this must be.
Please contact us at support@oxknit.com with your order number, and our team will be happy to assist you with the next steps.
Could you please share a photo showing how the collar looks now? We'd like to better understand the issue and share your feedback with our quality control team for further review.
We'll be happy to look into this and help find a suitable solution.
We sincerely apologize for the inconvenience and appreciate you bringing this to our attention.
Best regards,
OXKNIT Customer Support
I have had my eye on this sweater for weeks. I managed across a 15% promo code, which made me feel better about ordering. I was so excited to get this sweater. And then it came. And my excitement turned to sadness. The material is so thin and flimsy. It also has a very odd cut making it extremely ill-fitting through the shoulders. The pattern is only on the front, which is another sign of cheap quality. However, for $40 plus shipping plus transit time (just shy of 2 weeks in my case), I expected so much more. Cool designs and concept, horrible execution.
Hi,
Thank you for sharing your experience with us. We want to apologize for the disappointment and inconvenience you've experienced with your purchase.
We understand how frustrating it can be to receive a product that does not meet your expectations. We have a 30-day return policy in place for situations like this. Please take a look at our return policy here: https://www.oxknit.com/pages/return-exchange. We want to make sure you are completely satisfied with your purchase and we would be happy to help you with a return or exchange.
Thank you for bringing this to our attention. We truly value your feedback and we will use it to improve our products and services in the future. Have a blessed day!
Best regard,
Oxknit Customer Service Team
Its a great sweater. It runs very small. I gave it to s skinny friend. I ordered the largest size so it would be roomy. It fit my friend perfectly. She is a medium. Its really cool. I was sad. At least my friend sara was happy.
Hello,
We're glad your friend Sara is enjoying the sweater, but we certainly understand your disappointment.
We offer a 30-day return policy. You can find more details here:
https://www.oxknit.com/pages/return-exchange
We provide a size chart on each product page for reference. However, if you feel the actual measurements of the sweater differ significantly from our size chart, we'd appreciate it if you could send us a few photos showing the measurements of the garment to support@oxknit.com.
If the measurement discrepancy exceeds 3cm/1.2 inch, we will take responsibility for the sizing issue and provide an appropriate solution.
We sincerely apologize for the disappointment and appreciate you bringing this to our attention.
Looking forward to your reply. Have a nice day!
have purchased from oxknit before and was very pleased with the quality. Unfortunately, this item was disappointing. The material was very thin, the overall quality was poor, and the sizing ran much smaller than expected. When I attempted to return it, the return shipping cost was higher than the price I paid for the item. Because of this experience, I will not be purchasing from this company again.
Hello,
Your feedback is important to us. We'll share your comments with our product development and quality control teams to help us improve our materials, sizing, and overall product experience.
We'd genuinely appreciate the opportunity to look into your experience further. Please feel free to contact us at support@oxknit.com so we can review your concerns and see if there's a way to make things right.
We're sorry to have let you down, and we truly appreciate your previous support of OXKNIT.
Best regards,
OXKNIT Customer Support