I have not received any of my orders.
Thank you for your review.
We’re very sorry that your order could not be shipped due to an incomplete shipping address. We also emailed you on June 5 regarding this issue, and we sincerely apologize if the message did not reach you or was filtered into your spam folder.
We’ll continue assisting you via email to help resolve this as soon as possible.
The products are nice but I have not received any of my orders
Thank you for your review.
We’re very sorry that your order could not be shipped due to an incomplete shipping address. We also emailed you on June 5 regarding this issue, and we sincerely apologize if the message did not reach you or was filtered into your spam folder.
We’ll continue assisting you via email to help resolve this as soon as possible.
Not arrived
Thank you for your review.
We’re very sorry that your order could not be shipped due to an incorrect shipping address.
We also emailed you on June 5 regarding this issue, and we sincerely apologize if the message did not reach you or was filtered into your spam folder. We’ll continue assisting you via email to help resolve this as soon as possible.
The product is OK… Definitely fast fashion that will serve for one season. Customer support is abysmal. I will not order from this company again.
We’re sorry to hear that your experience with our customer service did not meet your expectations. We truly appreciate your honest feedback and will use it to improve both our products and support. Please feel free to contact us directly so we can better understand what happened and see how we can help.
The size charts are completely off. I ordered a large based on the chart and I should have ordered a small. The shirts are cute, and are long enough to be almost dresses – but not quite. I’m a seamstress so I’m going to alter mine. They are definitely not able to be worn straight out of the bag unless you want to look dumpy. Two of the tops were very thin knit, while the other one was very, very thick.
Thank you for sharing your feedback. We’re very sorry that the sizing and fit did not meet your expectations.
Please contact our after-sales team and provide clear photos showing the garment measurements. Each product page includes a size chart, and since all items are measured by hand, a difference of approximately 2–3 cm is considered normal. If the measurements fall outside this range, we will take responsibility and assist you accordingly.
Regarding the difference in fabric thickness, these styles are made using a jacquard knitting technique, where the patterns are knitted directly into the garment. More detailed designs require more yarn and may feel thicker, while simpler patterns can feel lighter.
We truly appreciate your feedback and apologize that the items did not meet your expectations.
The cost to return these items are insane because they go back to China. Beware
Thank you for your review.
We completely understand that the return shipping fee can be quite high, which is why we provided different options to help you avoid this cost. We would also like to kindly note that our sizing does not follow any specific country’s standard sizing. In this case, we kindly recommend checking the size chart on the product page, which can help you choose the most suitable size.
We’d also like to clarify that our return policy includes our return address and explains the situations in which the return shipping fee is not covered by us. We always aim to be transparent, and we would never want you to feel otherwise.
I have not received any of my orders.
Thank you for your review.
We’re very sorry that your order could not be shipped due to an incomplete shipping address. We also emailed you on June 5 regarding this issue, and we sincerely apologize if the message did not reach you or was filtered into your spam folder.
We’ll continue assisting you via email to help resolve this as soon as possible.
I bought this dress and was expecting a certain level of shape at waist level.. but no, its a straight line from shoulder to knees , size small is way too big, its ruined for me I look ridiculous in it.
We’re sorry that the fit did not meet your expectations. This dress is designed with a straight, H-shaped silhouette rather than a fitted waist, which is why the waist measurement is similar to the bust measurement. We provide detailed measurements on the product page to help customers choose the most suitable size. Please contact our customer service team if you need assistance with an exchange or return.
Got my shirt. Colour more aggressive. Model not avvording to image, on the image there is a sligt waidt, the shirt I got had a straight model. I’m not happy.
We’re sorry that the color and fit did not meet your expectations. Slight color differences may occur due to lighting and screen settings. This shirt is designed with a straight, H-shaped silhouette rather than a fitted waist, which is also reflected in the measurements provided on the product page. Please contact our customer service team if you need assistance with an exchange or return.
No structure no support
We’re sorry that the material and structure did not meet your expectations. This style is made from 100% cotton yarn and is designed with a lighter, softer knit, so it may feel less structured than a heavier garment. We appreciate your feedback and will share it with our product team.
It doesn't fit like an off shoulder, wish they had more of the off shoulder in the regular fit. It is a secure top, I'm just not happy with how it fits.
We’re sorry that the fit was not what you expected. This style is designed with a wider neckline so you can adjust it and choose which shoulder you would like to reveal, rather than having a fixed off-shoulder fit.
We appreciate your feedback and will share your preference for a more traditional off-shoulder design with our product team.
I ordered a small and it was enormous. I emailed them asking to exchange for an XS and they said they don’t make an XS. And if I wanted to return I had to pay for shipping myself and of course it’s to Asia so would be more expensive than it’s worth. Waste of money
Thank you for your review.
We completely understand that the return shipping fee can be quite high, which is why we provided different options to help you avoid this cost. We would also like to kindly note that our sizing does not follow any specific country’s standard sizing. In this case, we kindly recommend checking the size chart on the product page, which can help you choose the most suitable size.
We’d also like to clarify that our return policy includes our return address and explains the situations in which the return shipping fee is not covered by us. We always aim to be transparent, and we would never want you to feel otherwise.
My Second order of this shirt NEVER came. No Proof of Delivery was Ever. Presented. I was very disappointed..
Thank you for your review.
We are sorry for any concern this may have caused. According to the tracking information, your parcel was marked as delivered on June 11th. We also sent the proof of delivery to you by email. Could you please check it?
Sizing is not accurate, much smaller than advertised. Shipping from China took several weeks and would not order again. Marketing is deceptive.
We’re sorry to hear that you were disappointed with your order.
According to the tracking information, your order was placed on May 31, shipped on June 2, and delivered on June 11, which was within our normal delivery timeframe and did not take several weeks.
A size chart is provided on every product page. If you believe the item measurements do not match the listed size chart, please contact our after-sales team and provide clear photos showing the garment measurements. We will review the issue carefully and assist you accordingly.
The shirt is very poor quality cheap, and the size runs very small.
Thank you for sharing your feedback with us. We apologize for any disappointment you may have experienced with our product.
We strive to provide high-quality items and we are sorry to hear that this was not reflected in your recent purchase. We will make sure to take your comments into consideration for future improvements.
If you would like to discuss this matter further, please do not hesitate to reach out to our customer service team. Thank you for bringing this to our attention.
Sok pólót rendeltem már innen...de az utóbbi három alkalommal mind kicsi lett.
Pedig az eddig rendeltek is XL-es méretűek voltak és ezek is.
A gép kicsit elállítódott!
We’re sorry to hear that the sizing of your recent orders has been inconsistent, especially since you previously ordered the same XL size without any issues.
Please contact our customer service team with your order details and photos showing the garment measurements. We’ll review the sizing carefully and assist you with a suitable solution.
The collar was too wide. Not nice
We’re sorry that the collar fit was not what you expected. We appreciate your feedback and will share it with our product team for future improvements. Please contact our customer service team with your order details if you need further assistance.
I ordered the xs and it fit my neighbor who was xl. I asked for a return and was offered a slight discount but was told I would have to pay for the return. I just gave it away at that point. Very disappointed.
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
I ordered my usual size but it was way too big. I realized that the website does not show what the back of the sweater looks like. There is a very low back. I would call it backless. There really is no way to wear a bra with this top.
We’re very sorry that the sizing and back design did not meet your expectations. We understand how disappointing it is when an item fits differently from your usual size and the design details are not as clear as expected.
We appreciate your feedback about the product images and will share it with our team so the back design can be shown more clearly. Please contact our customer service team with your order details, and we’ll be happy to assist you with a suitable after-sales solution.
This was my first purchase at OxKnit, unfortunately the top is not flattering b/c it is not fitted. I was mislead by the pictures online that showed a fitted top. The colors are also not vibrant.
If the fees for the return were covered, I would most likely still be opened minded in re-ordering. Since they aren't, I find it quite expensive for the customer: to cover both the purchase price and return fee when items don't fit. Unfortunately I do not recommand.
We’re very sorry that your first experience with OXKNIT did not meet your expectations. We understand how disappointing it is when the fit and colors differ from what you anticipated.
The garment is shown on a 3D model in our product images. However, the actual style has a straight H-shaped silhouette rather than a fitted waist, so we do not list a separate waist measurement. We’re sorry if the images gave a different impression of the fit.
Our product photos are taken under professional lighting, so slight color differences may also occur depending on the lighting environment and screen settings.
For returns due to personal fit preferences, return shipping is normally the customer’s responsibility. We understand your concerns about the cost and sincerely apologize for the inconvenience. Please contact our customer service team with your order details so we can review the situation and see whether another solution may be available.
I never received my order. Don't waste your time or money on this website.
Thanks for your review.
We’re very sorry for the frustration. We replied to your email on July 16 and explained the status of your order. Please check your inbox and spam folder, and reply to our email so we can continue assisting you.
I like the style, unfortunately I won't be able to wear this because the fabric is see through and the top is too big. Ideally I would select (M) for the top for it to be more fitted and (L) for the bottom. Having the option of selecting the size of each piece would help. Thanks
Thank you for your feedback.
We’re sorry that the fit and fabric did not meet your expectations. As this set is sold as a complete outfit, we’re currently unable to offer different sizes for the top and bottom separately. We truly appreciate your suggestion and will share it with our product team for future consideration.
Well made but the order was recharged and xtras sent. Too expensive for shipping to return.
Thank you for your feedback. We only charged the original order amount. If you see any duplicate charge, please contact our after-sales team with a screenshot of the transaction so we can check it for you.
The extra item you received was a complimentary gift included as an apology for the shipping delay, and you were not charged for it.
I’m 5”1 and I'm about 125 pounds I really want this brand to work. I love their color style the funky patterns but their sizing chart is trash! I bought four halters all in different sizes and only one fits. I actually bought two extra larges one extra large fits and the other is too big. I don’t know how that worked out.🤦🏽♀️ I guess I’ll just have to be happy with one out of four fits, but I think that’ll be the last shirt I buy.
We’re very sorry to hear that the sizing was inconsistent and that only one of the four tops fits properly. Please contact our support team before giving up on the other items, as we would be glad to review the issue and offer a suitable solution.
In some cases, an item may have been made or labeled in the wrong size, so your feedback and measurements are very important in helping us verify what happened and assist you appropriately.
I purchased a shirt from them and it didn't fit. I contacted them for a return and they tried to offer a discount instead and forced me to keep an unusable product or pay a fortune to figure out how to return something internationally to China. Avoid at all costs!
Thank you for your review.
We do accept returns. However, we completely understand that the return shipping fee can be quite high, which is why we provided different options to help you avoid this cost. We would also like to kindly note that our sizing does not follow any specific country’s standard sizing. In this case, we kindly recommend checking the size chart on the product page, which can help you choose the most suitable size.
We’d also like to clarify that our return policy includes our return address and explains the situations in which the return shipping fee is not covered by us. We always aim to be transparent, and we would never want you to feel otherwise.