Thank you for your review. We are very sorry to hear this and sincerely regret that the quality of the item did not meet your expectations.
We completely understand your disappointment. Please be assured that we strive to provide high-quality items, and we are sorry to hear that this was not reflected in your recent purchase.
We would also like to kindly note that we have already contacted you via email (support@oxknit.com) and provided a suitable solution to resolve this for you. Please kindly check your inbox, as we are more than willing to make this right.
Thank you for sharing your feedback with us. We will make sure to take your comments into consideration for future improvements.