Vår policy gäller i 30 dagar. Så vänligen behandla returen inom policytiden, och räkna med 1-2 veckor från det att du skickar tillbaka din retur för att den ska behandlas.
Du får ett e-postmeddelande när din returbegäran har behandlats framgångsrikt.
När ditt returnerade föremål har mottagits, och det överensstämmer med vår returpolicy, kommer vi att utfärda en återbetalning till dig via den betalningsmetod som användes vid köptillfället.
Notis:
På grund av hygieniska skäl, om inte artiklarna är synligt defekta, kan vi inte erbjuda återbetalningar på underkläder, kalsonger.
Situationer där vi återbetalar
Produktens problem
Om produkten inte matchar vad du vill ha eller om produkten har ett kvalitetsproblem, kommer vi att behandla en återbetalning inom 3 arbetsdagar.
Slut i lager
Om produkten du köpte var slut i lager, kommer vi att kontakta dig och erbjuda dig valet att antingen få en återbetalning eller vänta tills den är i lager igen via e-post.
PayPal-problem
Om ditt PayPals kontonamn och adress inte matchar din orders, skickar vi ett e-postmeddelande för verifiering. Om det inte finns något svar inom 3 arbetsdagar, kommer vi automatiskt att återbetala ordern.
Situationer där vi inte täcker fraktavgiften:
1. Väljer fel storlek, fel stil;
2. Vill inte/ha;
3. Inget fel med produkten, vill bara returnera.
Andra frågor, kontakta: support@oxknit.com.
Returprocess:
Inkludera följande information i returpaketet:
① Ordernummer och produktens SKU för de artiklar du returnerar.
(Endast retur via lokal postkontor. (du kan drabbas av importskatter och leveransen kan försenas om du väljer express som DHL, UPS, TNT och FEDEX))
② Fraktsedel (utanför paketet).
③ Spårningsnummer.
④ Anledningar till retur.
Vänligen e-posta och bevisa problemet med artikeln (bild på kvalitetsrelaterat problem med artikeln, fel storlek, etc.), vi återbetalar efter att vi har mottagit och inspekterat paketet.
Om returen orsakas av konsumenten, ska konsumenten ansvara för fraktkostnaden. Den specifika avgiften ska baseras på det expressföretag du väljer.
Om det beror på våra skäl, är de mottagna varorna skadade eller inte korrekta, och konsumenten behöver inte bära fraktkostnaden av denna anledning.
Tack för att du handlar med OXKNIT!
Never received my purchse
Hi,
Thank you for your feedback and we are sorry to hear about your negative experience with our company
After we tracked your parcel, we noticed that the parcel was delivered. To protect your privacy, we cannot disclose too much of your order information here, the reason we advise to contact your local carrier is due to we hand the parcel over to our carrier, and our carrier will hand the parcel to your local carrier when the parcel arrives in your country. We are an overseas sender and cannot directly contact your local distributor.
We can't get detailed information unless we ask our domestic carrier to confirm the parcel with your local carrier, that's why we advise you to contact your local carrier to see if they are able to help you in find out the parcel. They are the actual handlers and will be able to provide more accurate information.
If you can't get the parcel after that, please feel free to contact us via email and we will provide a solution for you.
Have a blessed day!
Very comfortable to wear the trousers. Wide cut and cool look. Highly recommended to buy.
Dear,
Thank you for your support and affirmation
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
Ordered XXL as im usually a XL and these arrived and the tag says XXL but the waist is tiny! It’s a small maybe a medium at best …
Dear,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.oxknit.com/pages/return-exchange
We advise you to refer to the size chart to choose your size, and we prefer to recommend you buy a larger size if you like loose. We have shown the size chart on the item page. If the size of the received item is not similar as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address support@oxknit.com. And we will responsible for the item if there is over 4cm/1.5 inch of size inaccuracy.
Best regard,
Oxknit Customer Service Team
Got these in xs, I'm a US size 6. They fit snugly, so probably should size up for a loose fit, but they are very cute. Shipping is from China and takes forever but they are well made and a really good value.
Dear,
Thank you for your support and affirmation
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
My package was delivered and left outside of the building on the street and of course got stolen. I contacted both OXKNIT and delivery company and they both ignored me and never responded. I did not pick delivery company ( it is unknown company). So now I am out of money and my order and no one cares. Stay away from this company!!!!!!
Hi,
Thank you for your feedback and we are sorry to hear about your negative experience with our company
After we tracked your parcel, we noticed that the parcel was delivered. To protect your privacy, we cannot disclose too much of your order information here,the reason we advise to contact your local carrier is due to we hand the parcel over to our carrier, and our carrier will hand the parcel to your local carrier when the parcel arrives in your country. We are an overseas sender and cannot directly contact your local distributor.
We can't get detailed information unless we ask our domestic carrier to confirm the parcel with your local carrier, that's why we advise you to contact your local carrier to see if they are able to help you in find out the parcel. They are the actual handlers and will be able to provide more accurate information.
If you can't get the parcel after that, please feel free to contact us via email and we will provide a solution for you.
Have a blessed day!
This purchase exceeded my expectations. The fit was perfect. The look and feel…excellent. I wish this particular style came in more colors. I have to say…the pink was a hit.
The Color Just Pops☀️ Zip Up Sweater Is So Comfortable.
Good quality shirt and a thicker fabric than I expected. I wish they made XS sizes.
1st Day of School 🎒🏫 2025-2026
It's soooooo cute 🥰! Thank you.
I am a mushroom fan, and love your sweater. The design is simple and graphic. The cotton fabric is soft and nice to wear. Thanks for sharing your designs.
I love this top. The fit runs larger than expected which is too bad because I ordered the smallest size. It’s so cute, I’ll wear it anyway. It arrived quickly and the tracking link was updated daily so I could tell where my package was.
Hi,
We're thrilled to hear that you love our items. We're sorry to hear that the fit was larger than expected, but we're glad to hear that you'll still be able to wear it. Thank you for your feedback about the sizing. We'll definitely take this into consideration for future products.
Thanks for your support!
This outfit is super cute. It arrived quickly and fits as expected. I do have to hike the skirt up to cover my midriff but I could tell that would be the case from the product images. I love it!
Dear,
Thank you for your support and affirmation
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
I loved my oxnit fit!!!❤️🔥❤️🔥❤️🔥❤️🔥 and it fits perfectly and it came in a timely manner, I got another one a week later!!!
Dear,
Thank you for your support and affirmation
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
I was hesitant, it was I surprised. I ordered a medium and it fit so well. True to size and I washed and air dried it, and the fabric kept its shape and did not shrink! Will definitely buy again.
Dear,
Thank you for your support and affirmation
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
