Vår policy gäller i 30 dagar. Vänligen behandla returen inom 30 dagar efter leverans, och vänta 1–2 veckor från det att du skickar in din retur för att den ska behandlas.
Du får ett e-postmeddelande när din returförfrågan har behandlats.
När vi har mottagit din returnerade vara och den uppfyller vår returpolicy kommer vi att utfärda en återbetalning till dig via den betalningsmetod som användes vid köptillfället.
Varsel:
Av hygieniska skäl accepterar vi inte returer för byte eller återbetalning av underkläder, pyjamas, badkläder och trosor om inte varorna är synligt defekta.
Situationer där vi återbetalar
Produktens problem
Om produkten inte matchar dina önskemål eller om det finns ett kvalitetsproblem, återbetalar vi dig inom 3 arbetsdagar.
Slut i lager
Om produkten du köpt är slut i lager kommer vi att kontakta dig via e-post för att erbjuda dig möjligheten att antingen få en återbetalning eller vänta på att varan återkommer.
PayPal-problem
Om ditt PayPal-kontonamn och din adress inte matchar din beställnings konto skickar vi ett e-postmeddelande för verifiering. Om vi inte får något svar inom 3 arbetsdagar återbetalar vi automatiskt beställningen.
Situationer där vi inte täcker fraktkostnader:
1. Välj fel storlek, fel stil;
2. Vill inte ha/gillar inte;
3. Inget fel på produkten, vill bara returnera.
Vid övriga frågor kontakta: support@oxknit.com.
Returprocess:
Vänligen inkludera följande information i returpaketet:
① Ordernummer och produkt-SKU för den/de varor du returnerar.
(Endast returer till det lokala postkontoret. (Du kan tillkomma importskatter och leveransen kan bli försenad om du väljer expressfrakt som DHL, UPS, TNT och FEDEX)
② Fraktetikett (utanför paketet).
③Spårningsnummer.
④ Skäl för retur.
Vänligen skicka ett e-postmeddelande och bevisa problemet med varan (bild på varans kvalitetsproblem, fel storlek etc.). Vi återbetalar pengarna efter att vi har mottagit paketet och inspekterat det.
Om returen orsakas av konsumenten, bör konsumenten ansvara för fraktkostnaden. Den specifika avgiften bör baseras på vilket expressföretag du väljer.
Om de mottagna varorna av våra skäl är skadade eller inte korrekta, och konsumenten inte är skyldig att betala fraktkostnaden av denna anledning.
Tack för att du handlade hos OXKNIT!
- Stickad Polo
- 100% bomullsgarn
- Ofodrad
- Normal passform
- Maskintvättbar
Material & Skötsel
- Skonsam Maskin Tvätta vid 30 grader (86℉) med liknande färger.
- Stryk ut och in på låg temperatur.
- Förvara platt.
- Torktumla inte.
- Blek inte.
Un sueter muy cómodo , tacto suave y de muy buena calidad , una combinación de colores ideal
Es una suéter de muy buena calidad , el tacto es suave y el diseño me encanta !!
The color is rich and the fabric is quality. The vibe is retro and I love Oxknit💜
Good quality and got compliments on the first day wearing it 🙌
But my luggage lost, so I wore it to a concert a couple nights later and literally everyone was stopping me telling me they loved my outfit!
Very pretty. Order 2 sizes smaller than you need. It’s a shame I won’t buy anymore because they are impossible to return or exchange.
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
Does not fit as pictured, pockets are not flattering, big gaps between buttons. I do not recommend these dresses.
We’re sorry to hear the dress did not fit as expected and that the pocket placement and gaps between the buttons were disappointing. We appreciate you sharing these details, and we’ll pass your feedback on to our product team for review. Please feel free to contact us if you’d like assistance with your order.
Poor quality, clothing may or may not resemble the picture & good luck w/ a return/customer service. Lesson learned, I will never ever buy anything from them again, absolutely an Instagram scam in my opinion. I'll be shocked if my reviews actually make it on the website b/c only seems like overwhelmingly positive reviews when i check, rather curious.
We’re sorry to hear that you feel this way about your experience with us.
We reviewed our previous email communication regarding your order. One item was requested for return due to personal preference. For the other two items, you mentioned snagging; however, based on the photos provided, we were unable to identify clear snagging or obvious defects.
To help resolve the situation, we offered alternative solutions, including an exchange or a partial refund if you preferred to keep the items.
We understand that this may not have been the outcome you were hoping for, but we did try to provide practical options based on the information and photos available to us.
IF YOU'RE READING, DON'T BUY THEIR CLOTHING. 4 of my pieces of clothing showed up with either stretch marks or not resembling the picture whatsoever. Poor quality fabric, horrible customer service (i was refunded $32 out of a $150 order after multiple attempts at resolving they just frustrate the hell out of you until you just give up & I can wear 2 of the 6 I ordered. Save yourself the trouble, this company is 100% awful & so is the quality of their clothing.
We’re sorry to hear that you feel this way about your experience with us.
We reviewed our previous email communication regarding your order. One item was requested for return due to personal preference. For the other two items, you mentioned snagging; however, based on the photos provided, we were unable to identify clear snagging or obvious defects.
To help resolve the situation, we offered alternative solutions, including an exchange or a partial refund if you preferred to keep the items.
We understand that this may not have been the outcome you were hoping for, but we did try to provide practical options based on the information and photos available to us.
Als S zu groß, Schade
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
