Thank you for sharing your feedback. We’re very sorry that the sizing and fit did not meet your expectations.
Please contact our after-sales team and provide clear photos showing the garment measurements. Each product page includes a size chart, and since all items are measured by hand, a difference of approximately 2–3 cm is considered normal. If the measurements fall outside this range, we will take responsibility and assist you accordingly.
Regarding the difference in fabric thickness, these styles are made using a jacquard knitting technique, where the patterns are knitted directly into the garment. More detailed designs require more yarn and may feel thicker, while simpler patterns can feel lighter.
We truly appreciate your feedback and apologize that the items did not meet your expectations.
