Guarantee safe delivery of your package by protecting them against loss, damage, and delay.
- Delay: Claim for $5 if your package is not delivered within 35 days since fulfillment.
- Damage: Claim for up to the full value of your purchase if your items are damaged in transit.
Loss: Claim for the full value of your purchase if your package is not delivered before the 30th day since fulfillment.
In the event of an appeal, please contact us via email: firstname.lastname@example.org.
You can also contact us via Facebook page inbox and Instagram inbox or Shopify inbox.
Buyer Protection is a value-added service offered by OXKnit. Please do not purchase Buyer Protection as a stand-alone item. For eligible orders, opting in Buyer Protection at checkout or cart page guarantees safe delivery of your package by protecting them against loss, damage, and delay.