I originally reviewed the sweater as a 1 as I didn’t receive it. But Oxnit reached out to me and within a week I received a replacement from the one lost in transit. I love it! It’s soft and true to size
Beautifully made and so soft. I get so many compliments when I wear this!
46+ days ago I ordered this sweater. On day 33 I checked the shipping details and was told it was sitting in customs. On day 43 I was told it was delivered. And in day 46 upon NOT getting my sweater I was asked to review it. So here it is… I give this sweater 1 star as I have paid for something I don’t have and will NEVER order from them again
Dear
We apologize for the inconvenience and frustration you have experienced with your order. We are sorry that customs lost your parcel and we will do our best to rectify the situation for you.
Please feel free to contact us via email and we will be more than happy to arrange a resend or a refund for you.
We appreciate your patience and understanding in this matter. We are looking forward to your reply so we can assist you further. Thank you for bringing this to our attention.
Sincerely,
Oxknit Customer Service Team
BUYER BEWARE... You have to guess at sizing and fit. Returns are on you to send to China... Buy a sweater for 30, return to china for 40 is not a viable return option.
These sweaters look amazing but may not be worth the risk.
Dear,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.oxknit.com/pages/return-exchange
We advise you to refer to the size chart to choose your size, and we prefer to recommend you buy a larger size if you like loose. We have shown the size chart on the item page. If the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address support@oxknit.com. And we will responsible for the item if there is over 4cm/1.5 inch of size inaccuracy.
Best regard,
Oxknit Customer Service Team
Well made, very comfortable and I always get tons of compliments on it when I wear it.