I followed the directions on the tag but it still came out a bit shrunken (I air dried it) and doesn’t look the same as when I bought it.
Hello,
Thank you for letting us know, and we're sorry to hear that the sweater doesn't look quite the same as when you first received it.
Knitwear made from cotton yarn has a certain degree of natural elasticity. Its shape and dimensions may change slightly after washing due to the characteristics of the knitted structure and the cotton fibers.
Generally, our knitwear is designed to maintain its shape when cared for according to the washing instructions, and significant shrinkage or deformation is not expected.
We recommend gently reshaping the sweater while it is slightly damp and laying it flat to air dry. Avoid hanging it while wet, as this may affect its shape.
We appreciate your feedback and hope these suggestions help restore the sweater's original shape.
Have a nice day!
This cardigan has a fun, retro look, and I really love the color combination. Unfortunately, the sizing is way off. I ordered an XL, but it was much too small. I ended up giving it to my daughter, who normally wears a size Small, and it fit her perfectly. Definitely not true to size. Cute style, but be very cautious when ordering.
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
Soft and cozy and excellent quality! Just as pictured – beautiful colors. And really great customer service I’m buying more stuff.
A little smaller than others order same size
Don’t buy as you’ll never get your item
Thank you for your feedback. We’re very sorry that the parcel could not be delivered successfully.
After checking, the delivery issue was caused by an incorrect address provided previously, so the carrier was unable to complete the delivery. We also have not received any further message from you since then, so the replacement has not been arranged yet.
We will contact you by email with the available solution and will be glad to assist you further.