Η πολιτική μας ισχύει για 30 ημέρες. Παρακαλούμε επεξεργαστείτε την επιστροφή εντός 30 ημερών από την παράδοση και επιτρέψτε 1-2 εβδομάδες από την ημερομηνία αποστολής της επιστροφής σας για την επεξεργασία της.
Θα λάβετε ένα email μόλις το αίτημα επιστροφής σας επεξεργαστεί επιτυχώς.
Μόλις λάβουμε το επιστραφέν σας προϊόν και συμμορφώνεται με την πολιτική επιστροφών μας, θα εκδώσουμε επιστροφή χρημάτων μέσω της μεθόδου πληρωμής που χρησιμοποιήσατε κατά την αγορά.
Σημείωση:
Λόγω λόγων υγιεινής, εκτός αν τα προϊόντα είναι ορατά ελαττωματικά, δεν δεχόμαστε επιστροφές για ανταλλαγή ή επιστροφή χρημάτων για Εσώρουχα, Εσώρουχα, Νυχτικά, Μαγιό και Σλιπ.
Περιστάσεις επιστροφής χρημάτων
Πρόβλημα προϊόντος
Εάν το προϊόν δεν ταιριάζει με αυτό που θέλετε ή το προϊόν έχει πρόβλημα ποιότητας, θα επεξεργαστούμε επιστροφή εντός 3 εργάσιμων ημερών.
Εκτός αποθέματος
Αν το προϊόν που αγοράσατε είναι εκτός αποθέματος, θα επικοινωνήσουμε μαζί σας μέσω email για να σας δώσουμε την επιλογή να λάβετε επιστροφή χρημάτων ή να περιμένετε για επανεφοδιασμό.
Προβλήματα PayPal
Αν το όνομα λογαριασμού και η διεύθυνση του PayPal σας δεν ταιριάζουν με αυτά της παραγγελίας σας, θα σας στείλουμε email για επαλήθευση. Αν δεν υπάρξει απάντηση εντός 3 εργάσιμων ημερών, θα προβούμε αυτόματα σε επιστροφή χρημάτων της παραγγελίας.
Περιστάσεις που δεν καλύπτουμε τα έξοδα αποστολής:
1. Επιλογή λάθος μεγέθους, λάθος στυλ;
2. Δεν θέλετε/σας αρέσει;
3. Δεν υπάρχει πρόβλημα με το προϊόν, απλά θέλετε να το επιστρέψετε.
Για οποιαδήποτε άλλη ερώτηση επικοινωνήστε: support@oxknit.com.
Διαδικασία Επιστροφής:
Παρακαλούμε συμπεριλάβετε τις εξής πληροφορίες στη συσκευασία επιστροφής :
① Αριθμός παραγγελίας και κωδικός SKU του/των προϊόντος/των που επιστρέφετε.
(Μόνο επιστροφές από τοπικό ταχυδρομείο.(μπορεί να προκύψουν τελωνειακοί δασμοί και η παράδοση μπορεί να καθυστερήσει αν επιλέξετε εταιρείες ταχείας όπως DHL, UPS, TNT και FEDEX))
② Ετικέτα αποστολής (εκτός του πακέτου).
③Αριθμός παρακολούθησης.
④ Λόγοι επιστροφής.
Παρακαλούμε στείλτε e-mail και αποδείξτε το πρόβλημα του προϊόντος (φωτογραφία προβλήματος ποιότητας του προϊόντος, λάθος μέγεθος, κ.λπ.), θα επιστρέψουμε τα χρήματα αφού λάβουμε το πακέτο και το ελέγξουμε.
Αν η επιστροφή οφείλεται στον καταναλωτή, ο καταναλωτής ευθύνεται για τα έξοδα αποστολής. Το συγκεκριμένο κόστος καθορίζεται από την εταιρεία ταχείας που επιλέγετε.
Αν λόγω δικών μας λόγων, τα αγαθά που παραλάβατε είναι κατεστραμμένα ή λανθασμένα, ο καταναλωτής δεν υποχρεούται να επιβαρυνθεί με τα έξοδα αποστολής για αυτόν τον λόγο.
Ευχαριστούμε που ψωνίσατε από την OXKNIT!
- Πλεκτή polo
- 100% βαμβακερνό κλωστή
- Αχωρίς επένδυση
- Κανονική εφαρμογή
- Πλενόμενο στο πλυντήριο
Υφασμάτιο & Φροντίδα
- Ειδικό Πλύσιμο στο Πλυντήριο στους 30 βαθμούς(86℉) με παρόμοια χρώματα.
- Σιδέρωμα ανάποδα σε χαμηλή θερμοκρασία.
- Αποθήκευση επίπεδη.
- Μη χρησιμοποιείτε στεγνωτήριο.
- Μη χρησιμοποιείτε χλωρίνη.
I’ve ordered this shirt twice now in a 2XL, but both times they have sent 1XL. I’m not sure why this is, especially after checking my receipts and confirming I did select the right size.
Thank you for your review.
For this specific item, both of your orders were placed in size XL, and we shipped the items according to the order details. We have also emailed you the order details for your reference.
Es ist unmöglich, die normale Größe zu finden XL zu klein XXL zu groß!
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
My husband loves this shirt!
I like it
The shirts came in smaller by whole size and the quality of the materials was very poor. they definitely are not well represented by the pictures on the app.
Hi,
Thank you for sharing your experience with us. We want to apologize for the disappointment and inconvenience you've experienced with your purchase.
We understand how frustrating it can be to receive a product that does not meet your expectations. We have a 30-day return policy in place for situations like this. Please take a look at our return policy here: https://www.oxknit.com/pages/return-exchange. We want to make sure you are completely satisfied with your purchase and we would be happy to help you with a return or exchange.
Thank you for bringing this to our attention. We truly value your feedback and we will use it to improve our products and services in the future. Have a blessed day!
Best regard,
Oxknit Customer Service Team
I love it. I got an XL and it fits perfect. True to size and didn't shrink when I washed it.
I wore this dress for my birthday and I received so many compliments! It is made of a great knit material that has a bit of a stretch to it. I love it!
Beautiful set. I got so many compliments. I did size up and was happy that I did.
Just be careful as it's a knit material. I accidentally snagged it on some wood :(
I ordered too large and they sent a replacement right away at no cost to me. Excellent service.
Fit is true to size (some reviews said to size up which I did…not true! True to size) I couldn’t be happier with it. Soft all cotton. Love it.
Totally in love with my shirt so bright and colourful thanks so much! 💙🩵💜🩷
This is adorable but the sizing is off. I have to exchange but I’m not getting a response from customer service. Size up!!
We're sorry to hear that the size did not meet your expectations.
According to our records, we have already replied to your email. If you haven't seen our response, please check your spam or junk folder.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page before purchasing to help choose the most suitable size.You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
Looks nice on the picture - but unfortunately I have not received my order.
Thanks for your review.
We’re sorry to hear that you haven’t received your order. According to the carrier’s update, the package could not be delivered due to an incorrect address.
We contacted you by email on May 26 to help resolve this, but unfortunately, we did not receive a reply at that time. We’ll reach out again by email and continue assisting you with the next steps.
I was so excited about this top. I washed it and laid it flat to dry. The fit was so wrong. The belt was under my boobs, the snap button was too high and too visible. The shape was bad as well.
Thanks for your review.
We are very sorry to hear this and truly regret that the item did not meet your expectations. Could you please send a few photos showing the issue you are facing to our after-sales email support@oxknit.com? We would like to check this further with our team and help provide a proper solution for you as soon as possible.
It is a cute halter top but I got a size small and I'm SWIMMING in it--it fits like a large in other brands would. Way too big and no smaller sizes :( It's a shame because I love Oxknit styles but their smallest size is about two sizes too big for me.
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
The items i bought including this vest are cheaply made and don’t fit right. Their clothes just aren’t for me.
Thank you for sharing your feedback with us. We apologize for any disappointment you may have experienced with our product.
We strive to provide high-quality items and we are sorry to hear that this was not reflected in your recent purchase. We will make sure to take your comments into consideration for future improvements.
If you would like to discuss this matter further, please do not hesitate to reach out to our customer service team. Thank you for bringing this to our attention.
