Our policy lasts 30 days. So please process the return within policy lasts, and allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on underwears, Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased had out of stock, we will contact the offer you the choice to either refund or wait until in stock by E-mail.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Knitted polo
- 100% cotton yarn
- Unlined
- Regular fit
- Machine washable
Fabric & Care
- Delicate Machine Wash at 30 degrees(86℉) with similar colors.
- Iron inside out on low temperature.
- Store flat.
- Do not tumble dry.
- Do not bleach.
I like all of the ox knit products, they have the right amount of thickness and some great styles. I put this on though and felt that it did NOT work for a men's style. I ended up giving it to my sister.
Excellent fit great material I’m satisfied
This shirt gets compliments every time I take it for a spin. It’s cute, comfortable, and has personality.
This sweater is cute, comfortable, and has its own personality. I love it.
First I would like to say you guys are doing an amazing job bringing back an old fashion love the cotton material so many companies today are you going potty accidents but you guys had something good on ahead and I have all the styles and different colors. just remember one thing America people have gotten a little bit bigger so some of your sizes need to be a little bit bigger and more like a 5X at 6X other than that you guys have hit it out of the park. Thank you. Can’t wait more styles and bring back some of. Old styles, and bring back a hot item has been selling out other than that thank you
I've ordered several shirts from your site, and as you can see, everywhere I go, people are looking like, “Where did he get that?” Most men don’t usually give compliments, but with these shirts, they say, “Nice shirt, brother.”
Y’all really need to let me get a shirt a month!
As a teacher, parents see me all the time — this could be a great look for the fall.
Great buy for me , dope shirt , from a IG add
This cardigan is very well made, with soft cotton, bright colours, and aligned panels. The problem is the recommended sizes provided by the website. After entering my height (185cm) and weight (90kg) it recommended a 2XL size which is WAAAAAAAAAAAAAAYYYYYYYYYY too big.
I should have trusted my gut and stuck with my regular size (L). Now I have a great looking cardigan that I can't wear. Shipping to return to China was AUD$37, so it's not worthwhile to return it.
Do not trust the sizing chart provided and stick to your regular size.
It’s a nice T-shirt but sizing was off and it’s too small. Too much trouble to return. So unfortunate.
Shirt didn't fit - I didn't realize I had to pay for return shipping to CHINA to return the item. Ended up having to give it away.
I love this sweater. It's just so good. Follow the size chart and you'll love it!