Notre politique dure 30 jours. Veuillez traiter le retour dans les 30 jours suivant la livraison, et veuillez prévoir 1 à 2 semaines à compter de l'envoi de votre retour pour son traitement.
Vous recevrez un e-mail une fois votre demande de retour traitée avec succès.
Une fois votre article retourné reçu et conforme à notre politique de retours, nous vous rembourserons via le moyen de paiement utilisé lors de l'achat.
Notice :
Pour des raisons d'hygiène, sauf si les articles sont visiblement défectueux, nous n'acceptons pas les retours pour échange ou remboursement pour la Lingerie, les sous-vêtements, la Pyjama, les Maillots de bain et les Slips.
Situations pour lesquelles nous remboursons
Problème du produit
Si le produit ne correspond pas à ce que vous souhaitez ou présente un problème de qualité, nous traiterons un remboursement dans les 3 jours ouvrables.
Rupture de stock
Si le produit que vous avez acheté est en rupture de stock, nous vous contacterons par e-mail pour vous proposer l'option de recevoir un remboursement ou d'attendre le réapprovisionnement.
Problèmes PayPal
Si le nom et l'adresse de votre compte PayPal ne correspondent pas à ceux de votre commande, nous vous enverrons un e-mail pour vérification. En l'absence de réponse dans les 3 jours ouvrables, nous rembourserons automatiquement la commande.
Situations où nous ne prenons pas en charge les frais de retour :
1. Mauvaise taille, mauvais style sélectionnés ;
2. Ne plus vouloir/ne pas aimer ;
3. Aucun problème avec le produit, retour simple.
Pour toute autre question, contactez : support@oxknit.com.
Processus de retour :
Veuillez inclure les informations suivantes dans le colis de retour :
① Numéro de commande et SKU du produit des article(s) retourné(s).
(Retour uniquement via le bureau de poste local.(vous pourriez encourir des taxes d'importation et la livraison pourrait être retardée si vous choisissez des services express comme DHL, UPS, TNT et FEDEX))
② Étiquette d'expédition (à l'extérieur du colis).
③Numéro de suivi.
④ Raisons du retour.
Veuillez envoyer un e-mail et prouver le problème de l'article (photo du problème lié à la qualité de l'article, taille incorrecte, etc.), nous rembourserons après avoir reçu le colis et l'avoir inspecté.
Si le retour est causé par le consommateur, celui-ci doit assumer les frais d'expédition. Les frais spécifiques doivent être basés sur la société d'expédition choisie.
Si c'est dû à nos raisons, les marchandises reçues sont endommagées ou incorrectes, et le consommateur n'est pas tenu d'assumer les frais d'expédition pour cette raison.
Merci d'avoir acheté chez OXKNIT !
- haut en tricot
- 100% fil de coton
- Non doublé
- Coupe régulière
- Lavable en machine
Tissu & Entretien
- Lavage délicat en machine Laver à 30 degrés (86℉) avec des couleurs similaires.
- Repasser à l'envers à basse température.
- Ranger à plat.
- Ne pas sécher au sèche-linge.
- Ne pas blanchir.
I bought this because I had success with other Oxknit sweaters. This one was really thin and did not fit like the others I have purchased. It runs a little smaller than the size I ordered too.
Thank you for your review.
We’re sorry to hear that the fabric felt thinner than you expected.
This style is made using a jacquard knitting technique, which means the pattern is created by knitting different yarns directly into the sweater rather than printing it on the surface.
Because of this technique, the thickness can vary depending on how complex the pattern design is. If the design is more detailed, the sweater will usually feel thicker because more cotton yarn is used. On the other hand, simpler designs may feel lighter.
We truly appreciate your feedback and are sorry that it did not meet your expectations.
This sweater is well made and true to size. It’s different! I get lots of compliments on it because of the buttons.
Kind of boxy and misshappened. Color of the buttons was nice though.
We’re sorry the fit and shape didn’t meet your expectations. We appreciate your feedback about the boxy silhouette and overall construction, and we’ll pass these comments along to our product team for review. We’re glad the button color worked well for you.
Nice outfits
Me ha encantado la calidad de la falda y el cardigan, es súper agradable y muy cómodo. Perfecto para entretiempo !
I like all the sweaters, and if I could, I would buy them all. Great patterns. They are very comfortable to wear. The sizes match the size chart. I usually wear a size M, but your size S fits me very well.
I debated buying this for months because I don’t trust anything on the internet anymore. I’m so glad I took the risk. It’s adorable, looks boutique-ish, and isn’t scratchy. I love it so much I wore it two days in a row!
I love the material, fit true to size, and I get tons of compliments. Will purchase from them again.
These clothes are not as they look in the picture. They arrive looking like secondhand used materials. And they’re also oversized.
Hi,
Thank you for sharing your experience with us. We want to apologize for the disappointment and inconvenience you've experienced with your purchase.
We have shown the size chart on the item page, if the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address support@oxknit.com. And we will responsible for the item if there is over 3cm/1.2 inch of size inaccuracy.
We understand how frustrating it can be to receive a product that does not meet your expectations. We have a 30-day return policy in place for situations like this. Please take a look at our return policy here: https://www.oxknit.com/pages/return-exchange. We want to make sure you are completely satisfied with your purchase and we would be happy to help you with a return or exchange.
Thank you for bringing this to our attention. We truly value your feedback and we will use it to improve our products and services in the future. Have a blessed day!
Best regard,
Oxknit Customer Service Team
I don’t like the way it fit. Period. Feelscheap.
Hi,
Thank you for sharing your experience with us. We want to apologize for the disappointment and inconvenience you've experienced with your purchase.
We understand how frustrating it can be to receive a product that does not meet your expectations. We have a 30-day return policy in place for situations like this. Please take a look at our return policy here: https://www.oxknit.com/pages/return-exchange. We want to make sure you are completely satisfied with your purchase and we would be happy to help you with a return or exchange.
Thank you for bringing this to our attention. We truly value your feedback and we will use it to improve our products and services in the future. Have a blessed day!
Best regard,
Oxknit Customer Service Team
I would not recommend very poor quality runs very, very small and the refund policy is a joke
Dear,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.oxknit.com/pages/return-exchange
We have shown the size chart on the item page, if the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address support@oxknit.com. And we will responsible for the item if there is over 3cm/1.2 inch of size inaccuracy.
Best regard,
I would not recommend very poor quality runs very, very small and the refund policy is a joke
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.oxknit.com/pages/return-exchange
We have shown the size chart on the item page, if the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address support@oxknit.com. And we will responsible for the item if there is over 3cm/1.2 inch of size inaccuracy.
uns very, very small and the refund policy is a joke
Great item not true to size. Very very small
Dear,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.oxknit.com/pages/return-exchange
We have shown the size chart on the item page, if the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address support@oxknit.com. And we will responsible for the item if there is over 3cm/1.2 inch of size inaccuracy.
