I wear a size XXL. I know this. Every shirt and tshirt I own is an XXL and they all fit the way it should. This top, I ordered my size but doesn't fit. Obviously either the wrong tag was put on this top or wherever it was made, there is a big difference in what an XXL should be. i am very disappointed. This top is obviously an XL. I need to know what your refund policy is. I see this site on my facebook newsfeed daily, and before I warn people I need to know if I can get a full refund.
Hi!
Thank you for taking the time to leave us a review.
We apologize for any inconvenience caused and we understand that the sizes may not fit well for some customers. We highly recommend checking our size chart before making a purchase, and if you prefer a looser fit, we suggest going for a larger size. Our size chart can be found on the item page.
We understand your frustration with the return process and want to assure you that we do have a 30-day return policy in place. You can find more information on our return policy here: https://www.oxknit.com/pages/return-exchange.
We strive to provide our customers with the best shopping experience possible and we hope to have the opportunity to make things right for you in the future.
Thank you for bringing this to our attention.
Best regard,
Oxknit Customer Service Team