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Our policy lasts 30 days. So please process the return within policy lasts, and allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on Tops, Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased had out of stock, we will contact the offer you the choice to either refund or wait until in stock by E-mail.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
I didn’t realize when ordering these that would take over a month to get from China. When they came they were way too small and would have to ship them back to china for an exchange. Money down the drain.
i went with the larger of the sizes i would normal go between..but with these pants, i would suggest going up two sizes.
very good looking pants, the fit is a little slim but overall good quality, would recommend, have received many compliments wearing these suckers
I received much noticed wearing these comfortable jeans. I wish they were baggy but I liked them. I wear a 30 waist and I will go larger with my next order. I recommend.
I love these pant! It was as if they were tailored for me. Good price too! Pants are cut on the smaller side so if you’re bigger than 34, they won’t fit you.
I absolutely loved the knit sweater top. 1 i am not a fan of flowers but i got it for my birthday and did something different. I dressed with simple black but it was just right.
Got mad compliments & attention! Looks great. Good quality. Good fit! I’m a big guy, so I grabbed the double X.
Love this joint! Got mad crazy compliments too. Grabbed the XXL. I’m a big guy and it fit nicely over my beer belly! I’m sexy. 😂😂😂
Not sure who the model was for sizing these.
Pretty clothes but sizing is not right
I absolutely loved the knit sweater top. 1 i am not a fan of flowers but i got it for my birthday and did something different. I dressed with simple black but it was just right.
Got mad compliments & attention! Looks great. Good quality. Good fit! I’m a big guy, so I grabbed the double X.
Love this joint! Got mad crazy compliments too. Grabbed the XXL. I’m a big guy and it fit nicely over my beer belly! I’m sexy. 😂😂😂
Took a while to recieve. Actually way longer than expected but glad I purchased in advance of the function. Once it was received I was blown away in the heavyweight and high quality of this shirt
Wonderful Shirt get plenty compliments when I wear it and the material, is Amazing