Protection des acheteurs

Protection des acheteurs


Prix régulier$2.00
/
Frais d'expédition calculés lors du passage à la caisse.
Title

  • The delivery date is 6-15 days

Our policy lasts 30 days. So please process the return within policy lasts, and allow 1-2 weeks from the time you mail your return for it to be processed.

You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.

Notice:
Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on Tops, Briefs.

Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.

Out of stock
If the product you purchased had out of stock, we will contact the offer you the choice to either refund or wait until in stock by E-mail.

PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.

Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.

Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.



If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!

Ce site est protégé par hCaptcha, et la Politique de confidentialité et les Conditions de service de hCaptcha s’appliquent.

Garantie de paiement à 100 % et protégez votre commande contre les dommages, la perte ou le vol.

Customer Reviews

Based on 132 reviews
40%
(53)
7%
(9)
3%
(4)
8%
(10)
42%
(56)
E
Eric Moraes (Montpellier, FR)
Parfait , conforme

Tout a été parfait de la commande à la livraison
Produit exactement comme proposé.Pas de surprise très heureux de mon choix et de l'ensemble de la commande

C
Customer remorse (Plant City, US)
Poor communication

Kept trying to get in touch about the estimated time of the delivery and when notified it was delivered without knowledge and wasn't home but also purchased buyer protection for no reason

Hi,

Thank you for bringing this to our attention.

We apologize for any miscommunication regarding the estimated delivery time and the delivery itself. We understand how frustrating that can be.

Please reach out to us so we can assist in resolving this issue for you.

Best,
Customer Service Team

D
Demesha Haynes (San Antonio, US)
Scam

Never received even after purchasing this protection

Dear

We apologize for the inconvenience and frustration you have experienced with your order. We are sorry that customs lost your parcel and we will do our best to rectify the situation for you.

Please feel free to contact us via email and we will be more than happy to arrange a resend or a refund for you.

We appreciate your patience and understanding in this matter. We are looking forward to your reply so we can assist you further. Thank you for bringing this to our attention.

Sincerely,
Oxknit Customer Service Team

A
Asken DONDASSE (Maisons-Laffitte, FR)
Très déçu !

Je n’ai jamais reçu mon colis ! Je suis déçu 😞 pour une première expérience. J’espère avoir un retour de la part de votre service client après vente car ce pull m’a coûté quand même cher

Hi,

Thank you for your feedback and we are sorry to hear about your negative experience with our company

After we tracked your parcel, we noticed that the parcel was delivered. To protect your privacy, we cannot disclose too much of your order information here, the reason we advise to contact your local carrier is due to we hand the parcel over to our carrier, and our carrier will hand the parcel to your local carrier when the parcel arrives in your country. We are an overseas sender and cannot directly contact your local distributor.

We can't get detailed information unless we ask our domestic carrier to confirm the parcel with your local carrier, that's why we advise you to contact your local carrier to see if they are able to help you in find out the parcel. They are the actual handlers and will be able to provide more accurate information.

If you can't get the parcel after that, please feel free to contact us via email and we will provide a solution for you.

Have a blessed day! 

T
Theron Smith (Tampa, US)
Never received my package

Never received my package or refund

Dear

We apologize for the inconvenience and frustration you have experienced with your order. We are sorry that customs lost your parcel and we will do our best to rectify the situation for you.

Please feel free to contact us via email and we will be more than happy to arrange a resend or a refund for you.

We appreciate your patience and understanding in this matter. We are looking forward to your reply so we can assist you further. Thank you for bringing this to our attention.

Sincerely,
Oxknit Customer Service Team


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