Ons beleid is 30 dagen geldig. U dient de retourzending binnen 30 dagen na ontvangst te verwerken. Houd er rekening mee dat de verwerking 1 tot 2 weken kan duren vanaf het moment dat u de retourzending verstuurt.
Je ontvangt een e-mail zodra je retourverzoek succesvol is verwerkt.
Zodra we uw geretourneerde artikel hebben ontvangen en het voldoet aan ons retourbeleid, zullen we het aankoopbedrag terugbetalen via de betaalmethode die u bij de aankoop hebt gebruikt.
Kennisgeving:
Om hygiënische redenen accepteren wij, tenzij de artikelen zichtbaar defect zijn, geen retourzendingen voor omruiling of terugbetaling van lingerie, ondergoed, nachtkleding, badkleding en slips.
Situaties waarin wij terugbetalingen doen
Productprobleem
Als het product niet aan uw verwachtingen voldoet of een kwaliteitsgebrek vertoont, verwerken we de terugbetaling binnen 3 werkdagen.
Niet op voorraad
Als het product dat u hebt gekocht niet op voorraad is, nemen we per e-mail contact met u op om u de keuze te geven tussen een terugbetaling of wachten tot het product weer op voorraad is.
Problemen met PayPal
Als de naam en het adres van uw PayPal-account niet overeenkomen met die van uw bestelling, sturen we u een e-mail ter verificatie. Als we binnen 3 werkdagen geen antwoord ontvangen, wordt de bestelling automatisch terugbetaald.
Situaties waarin wij de verzendkosten niet vergoeden:
1. De verkeerde maat of stijl gekozen;
2. Niet willen/leuk vinden;
3. Er is niets mis met het product, ik wil het alleen retourneren.
Voor overige vragen kunt u contact opnemen met: support@oxknit.com.
Retourproces:
Gelieve de volgende informatie in het retourpakket te vermelden:
① Het ordernummer en de product-SKU van het/de artikel(en) dat/die u retourneert.
(Retourzending alleen via het lokale postkantoor. (U kunt te maken krijgen met invoerrechten en de levering kan vertraagd worden als u kiest voor expresdiensten zoals DHL, UPS, TNT en FEDEX))
② Verzendlabel (buiten de verpakking).
③Volgnummer.
④ Redenen voor retournering.
Stuur ons een e-mail met bewijs van het probleem met het artikel (foto van het kwaliteitsgebrek, verkeerde maat, enz.). We zullen het aankoopbedrag terugbetalen nadat we het pakket hebben ontvangen en gecontroleerd.
Als de retourzending door de consument wordt veroorzaakt, is de consument verantwoordelijk voor de verzendkosten. De exacte kosten zijn afhankelijk van de gekozen koeriersdienst.
Indien de ontvangen goederen door onze schuld beschadigd of onjuist zijn, is de consument niet verplicht de verzendkosten hiervoor te betalen.
Bedankt voor uw aankoop bij OXKNIT!
Deze afbeelding is ontworpen door Tala Hunt en we hebben de gebruiksvergunning verkregen.
Gebreide top
- 100% katoen garen
- Geen voering
- Regular fit
- Machinewasbaar
Stof en Zorg
- Was alstublieft voorzichtig in water op 30 graden (86℉) en samen met vergelijkbare gekleurde kledingstukken.
- Strijk alstublieft op een lage temperatuur (achterkant). -
Bewaar het plat. -
Niet drogen. -
Niet bleken.
The colors are vibrant and the design is as shown, I love it! I always get complements when I wear it :)
The retro look is so fun and the colors are so vibrant! It's such a hoot to wear!
Super cute and soft! Washes well.
I absolutely love this design! The artwork is fun, unique, and beautifully knitted into the fabric. The quality is exceptional, with a soft, comfortable feel and excellent craftsmanship throughout.
This is my third purchase from Oxknit, and I've been happy with all of them. This, however, is my favorite one so far. I love the retro astro cats and I have received many compliments.
I get compliments on this comfy top all the time. I wear it to work in a physical therapy clinic.
i love the sweater pretty and comfy.
I’ve been burned by overseas purchases before but the quality of this KNIT was great!!
It runs a little big but I don’t mind a bigger fit- especially with an item that will likely shrink in the wash. It’s beautiful and soft and I love it. I’m 5’6 @215 lbs. 42D. And I bought a 2x.
I bought a2x. It was a little larger than I’m used to but it still fit great. The quality was spot on. I was scared to order something online bc you don’t always get what you see but these items were just as advertised. Will absolutely be buying from them again. I’m 5’6 and @215 lbs size 42D Love this sweater.
Such a beautiful piece, I'm completely fall in love with this sweater. Beautiful colors and good material
Unwearable due to the collar being made of such thin material.
Thank you for sharing your feedback with us. We apologize for any disappointment you may have experienced with our product.
We strive to provide high-quality items and we are sorry to hear that this was not reflected in your recent purchase. We will make sure to take your comments into consideration for future improvements.
If you would like to discuss this matter further, please do not hesitate to reach out to our customer service team. Thank you for bringing this to our attention.
The reviews are really getting me. My review is the complete opposite. I bought another sweater seat in Medium and it looks and fit fantastic. This shirt in Medium fit so tiny that the buttons were pulling across the front. Wayyy too small. So small, I wonder if a large would even fit. 5’5” 145#. But now I’m scared to go any bigger than that.
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
The quality is goid but the otem was too short and small.
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
Purchased two pullover shirts of same size and although the quality is great, the fitment was different. One shirt fit great, while the other had shorter sleeves and fit tighter.
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
Could be a bit longer / slimmer - so doesn't look great.
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
