Ons beleid is 30 dagen geldig. U dient de retourzending binnen 30 dagen na ontvangst te verwerken. Houd er rekening mee dat de verwerking 1 tot 2 weken kan duren vanaf het moment dat u de retourzending verstuurt.
Je ontvangt een e-mail zodra je retourverzoek succesvol is verwerkt.
Zodra we uw geretourneerde artikel hebben ontvangen en het voldoet aan ons retourbeleid, zullen we het aankoopbedrag terugbetalen via de betaalmethode die u bij de aankoop hebt gebruikt.
Kennisgeving:
Om hygiënische redenen accepteren wij, tenzij de artikelen zichtbaar defect zijn, geen retourzendingen voor omruiling of terugbetaling van lingerie, ondergoed, nachtkleding, badkleding en slips.
Situaties waarin wij terugbetalingen doen
Productprobleem
Als het product niet aan uw verwachtingen voldoet of een kwaliteitsgebrek vertoont, verwerken we de terugbetaling binnen 3 werkdagen.
Niet op voorraad
Als het product dat u hebt gekocht niet op voorraad is, nemen we per e-mail contact met u op om u de keuze te geven tussen een terugbetaling of wachten tot het product weer op voorraad is.
Problemen met PayPal
Als de naam en het adres van uw PayPal-account niet overeenkomen met die van uw bestelling, sturen we u een e-mail ter verificatie. Als we binnen 3 werkdagen geen antwoord ontvangen, wordt de bestelling automatisch terugbetaald.
Situaties waarin wij de verzendkosten niet vergoeden:
1. De verkeerde maat of stijl gekozen;
2. Niet willen/leuk vinden;
3. Er is niets mis met het product, ik wil het alleen retourneren.
Voor overige vragen kunt u contact opnemen met: support@oxknit.com.
Retourproces:
Gelieve de volgende informatie in het retourpakket te vermelden:
① Het ordernummer en de product-SKU van het/de artikel(en) dat/die u retourneert.
(Retourzending alleen via het lokale postkantoor. (U kunt te maken krijgen met invoerrechten en de levering kan vertraagd worden als u kiest voor expresdiensten zoals DHL, UPS, TNT en FEDEX))
② Verzendlabel (buiten de verpakking).
③Volgnummer.
④ Redenen voor retournering.
Stuur ons een e-mail met bewijs van het probleem met het artikel (foto van het kwaliteitsgebrek, verkeerde maat, enz.). We zullen het aankoopbedrag terugbetalen nadat we het pakket hebben ontvangen en gecontroleerd.
Als de retourzending door de consument wordt veroorzaakt, is de consument verantwoordelijk voor de verzendkosten. De exacte kosten zijn afhankelijk van de gekozen koeriersdienst.
Indien de ontvangen goederen door onze schuld beschadigd of onjuist zijn, is de consument niet verplicht de verzendkosten hiervoor te betalen.
Bedankt voor uw aankoop bij OXKNIT!
- Gebreide top
- 100% katoengaren
- Ongevoerd
- Normale pasvorm
- Machinewasbaar
Stof & Zorg
- Delicate machine Wassen op 30 graden (86℉) met soortgelijke kleuren.
- Strijk binnenstebuiten op een lage temperatuur.
- Plat opbergen.
- Niet in de droogtrommel drogen.
- Niet bleken.
Everything they have on this site is huge and they don’t make it easy to return. At this point I’m stuck with like 5 humongous sweaters that they won’t take back. I ordered smalls (their smallest size) and every single one of them fits like a large. This company is bullshit. They wouldn’t take “did not fit” as a reason to send back, they wanted me to measure every sweater for them?!??!! WORST CUSTOMER SERVICE!
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
Beautiful shirt!
I get compliments every time I wear it.
I received compliments as soon as I wore this piece. I’ve washed it and it didn’t fade or look worn. It’s soft and I am happy I bought it. Will buy more of this style in the future. True to size. Flattering and dressy yet casual.
This fabric is stiff and uncomfortable - it flairs out at the hips on its own, the shape is wonky and not flattering, runs large. Return costs more than item is worth. DO not waste your money with this company, very big and unflattering.
Thank you for your review.
We are sorry for the confusion. Based on the photo you shared, the item does not appear to be from our store, so it may be related to a different order. We also have not heard back from you since our last email on February 20.
Could you please confirm your order number and the email used to place the order so we can check this properly?
Such a strange fit! Weirdly long sleeves and torso and too narrow in the shoulders (and I have quite narrow shoulders). Seems like a sweater designed by AI, ha ha! Unfortunately, they won't cover your shipping fee back to China unless they agree the item is "damaged" -- no help if it doesn't fit or flatter. So it costs more to return it than is worth it.
Thanks for your review.
We’re very sorry to hear that the item did not fit as expected. We understand how disappointing this can be.
We would also like to clarify that our return policy includes our return address and explains the situations in which the return shipping fee is not covered by us. We always aim to be transparent and would never want you to feel otherwise.
You may contact our after-sales email at support@oxknit.com so we can discuss a proper solution with you.
The size is very inaccurate. It s way to big. I ordered size S and it looks like size L. I need to return. Waste of my money and time.
Thanks for your review.
We are truly sorry to hear this and sincerely regret that the item did not meet your expectations. We understand how disappointing this must be.
Please feel free to contact our after-sales support team at support@oxknit.com. We will do our best to provide a suitable solution rather than having you return the item.
The size is very inaccurate. It s way to big. I ordered size S and it looks like size L. I need to return. Waste of my money and time.
Thanks for your review.
We are truly sorry to hear this and sincerely regret that the item did not meet your expectations. We understand how disappointing this must be.
Please feel free to contact our after-sales support team at support@oxknit.com. We will do our best to provide a suitable solution rather than having you return the item.
The size is very inaccurate. It s way to big. I ordered size S and it looks like size L. I need to return. Waste of my money and time.
Thanks for your review.
We are truly sorry to hear this and sincerely regret that the item did not meet your expectations. We understand how disappointing this must be.
Please feel free to contact our after-sales support team at support@oxknit.com. We will do our best to provide a suitable solution rather than having you return the item.
It came flimsy faded, and used looking straight out of the pack. There are no loops for the belt at all.
Thanks for your review.
We’re sorry to hear about the condition of the item you received. All products we ship are brand new and unused. Could you please send a few photos showing the issue you are facing to our after-sales email support@oxknit.com? We would like to check this further with our team and help provide a proper solution for you as soon as possible.
Was excited to receive this cute sweater, but unfortunately it is not anywhere near true to size. I got a small and it looks like an XXL. I am 5'1 and 113 lbs. for reference. I recommend sizing down if you can. I got the smallest size, so I do not have that option.
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
This shirt is super cool and going on vacation with me! Size is spot on, quality is awesome, just like the other shirts in my order.
Seamless and easy plus received excellent customer service to accommodate my changes needed. Thanks again!
Odlično prileganje in zelo dobra kvaliteta.
I bought a few and love the way they feel and look. I will keep buying more.
Liked the sweater/jumper as soon as I saw it. It fits perfectly though likely I will need to wait until fall/winter to wear it (it is very warm, so not a summer wear).
